Hey siuKing,

Sorry to hear you’re having troubles with 1Password. It sounds like you might have been working with a previous 1Password version (1Password 6 or earlier) with a standalone license, and then updated to 1Password 7 when you updated your Mac.

1Password 7 requires a 1Password.com account, which you can sign up for here: https://1password.com/sign-up

Once you create an account and add it to the 1Password 7 app, it will be activated and autofilling should work.

If that is not the case or if you are still having troubles, please do contact us at support@1password.com and we’ll be more than happy to help!

Hey there!

Thank you for the kind review, much appreciated.

We’re glad to hear you’re finding 1Password so helpful and worthy. We hope to keep delighting your experience as we push 1Password forward and keep adding features and improvements :)

Hey markus,

1Password in the browser works directly with your 1Password.com account and the vaults within it. If you still have local/standalone vaults in the desktop app, their content will not show up in this extension.

There are two routes to choose from here:
- You can migrate your local vault(s) into your 1Password.com account, which will solve the issue.
- You can revert back to the 1Password Classic extension that still works with standalone vaults.

We’d love to help you and guide you with these options, so feel free to email us to support+x@1password.com and we’ll get you up and running in no time.

Hey there Jesse111,

Sorry to hear you’re having troubles getting the extension to work. It sounds like there’s an issue with the connection between the extension and the 1Password desktop app on your computer.

We’d love to help you troubleshoot this, please email us all the details to support+x@1password.com and we’ll get you up and running as soon as possible. :)

Hey leilabd,

We’ve tested the link you sent here and 1Password seems to be autofilling things quite well. You do need to autofill the first part of the page (personal details) with an identity item, and the 2nd part of the page (payment details) with a credit card item, but it all fills out as it should.

If you’re still encountering this issue or if you’d like to troubleshoot it to be able to enjoy 1Password in the browser instead of 1Password Classic, please email us to support+x@1password.com and we’ll be happy to troubleshoot this with you, getting your credit cards and identity items to autofill perfectly on this website and any other website you experienced problems with.

Looking forward to hearing from you!
The 1Password team.

Hey cadet_93,

Thanks for the awesome review! We’re stoked that you’re loving 1Password so much :)

Enjoy and keep on rocking,
The 1Password team.

Hey jvalenti370,

Thank you for the kind review!
We’re glad to hear you’re loving 1Password so much!

Keep enjoying your 1Password and stay safe.

Hey there,
Thank you for taking the time to write a review!

You can tone down the extension’s suggestions menu by right-clicking the extension’s icon in your browser’s toolbar and selecting “Settings”, then turn off the “Show autofill menu on field focus” option.

That’ll prevent 1Password from popping up on its own in fields.

As for Touch ID - that should definitely work. If it doesn’t, then there’s a connection issue between the extension and your desktop app, which we can troubleshoot!
Please email us at support+x@1password.com so we can help you get this working :)

Hey there,
Thank you for taking the time to write this review!

Updates should not break your experience, though we did encounter some instances where they did in the past. Usually a simple restart to your browser and the 1Password app should do the trick!

If you’re encountering this issue constantly and often, we’ll want to take a better look at your setup and see if there are any outstanding issues there that we can address to improve your experience.

Feel free to email us at support+x@1passsword.com with all the details so we can investigate and help in any way we can!