415 reviews
- by calahula@usa.com, 5 months agoRated 5 out of 5
- by Firefox user 16956345, 5 months agoRated 5 out of 5
- by Firefox user 16956225, 5 months agoRated 4 out of 5
Developer response
posted 5 months agoHello! Thank you for your review! Could you perhaps elaborate what dissatisfied you, that you only rated it with a 1-star review? If something didn't work, feel free to reach out to us at support@surfshark.com!- by daxuedaxue, 5 months agoRated 4 out of 5
- by surumu, 5 months agoRated 5 out of 5
- by Firefox user 16160585, 5 months agoRated 5 out of 5
Developer response
posted 5 months agoHi! Thank you for your review! We're glad to know you're satisfied with our VPN service.- by slime, 5 months agoRated 4 out of 5
Developer response
posted 5 months agoHey! Unfortunately, our secure VPN service indeed requires you to purchase a subscription. In order to provide a secure and reliable VPN service, we have to invest a lot of resources into the VPN infrastructure, therefore, a free VPN solution is not available, at least at the moment. Thank you for understanding.- by Firefox user 16391031, 5 months agoRated 2 out of 5
- by jack mellei, 5 months agoRated 2 out of 5the worst paid vpn ever, google and many other websites including amazon, netflix hate it.
Our systems have detected unusual traffic from your computer network.Developer response
posted 5 months agoHi Jack! I'm sorry to hear you're having issues with accessing these websites, but I'm certain they could be worked out easily. Don't hesitate to contact our customer support via Live Chat or at support@surfshark.com and they'll happily look into this! - by makeme, 5 months agoRated 2 out of 5
- by Firefox user 14005951, 5 months agoRated 2 out of 5It is maddening that, not only does this extension automatically log one in to Surfshark, but that if I am incautious enough to put my email in then go to my saved passwords (I have an automatically generated one - there's no way I'm memorising and typing that in every time) the extension will blank the ID field and I have to start again.
Developer response
posted 5 months agoHi there! Thank you for the great suggestion, we'll definitely look into how to further improve the login process! In case you have any other questions or ideas for us, you can always shoot an email to support@surfshark.com with them! - by Bayazid B. Halim, 5 months agoRated 5 out of 5Doesn't work? When opened, it doesn't show anything, just blank. If on Overflow Menu, there's the standard sized pop-out menu for Overflow but outside of Overflow it doesn't even show any pop-out menu. Tested on Firefox 89 on Fedora and Firefox Dev 90 on Manjaro.
Edit: seems to be a conflict with the extension Chameleon - fixed now, thanks!Developer response
posted 5 months agoHi there! Have you tried shutting off other extensions and then reinstalling Surfshark? In case the problem persists, please don't hesitate to contact our customer support at support@surfshark.com so they can look into this problem further! - by Firefox user 16933183, 5 months agoRated 5 out of 5
- by Alberto Sandoval, 5 months agoRated 5 out of 5
Developer response
posted 5 months agoHi there! I'm sorry to hear you're experiencing this issue, but our customer support can definitely help you resolve it ASAP, so feel free to contact them via Live Chat or at support@surfshark.com!Developer response
posted 5 months agoHello, thanks for sharing your feedback! To solve login issues ASAP, please contact our customer support via the 24/7 Live Chat and they'll be happy to help you out!- by Firefox user 16928511, 5 months agoRated 5 out of 5
- by Firefox user 16927692, 5 months agoRated 5 out of 5
- by Firefox user 16927475, 5 months agoRated 4 out of 5Nice, and would be great if it allowed for automatic connection when browser is opened
Developer response
posted 5 months agoHi there, thank you for your great review! No worries, we're planning on having this feature in the next update! - by BroDadi, 5 months agoRated 1 out of 5
- by Firefox user 16926321, 5 months agoRated 1 out of 5
- by Brin, 5 months agoRated 2 out of 5As advertised, it functions very well. But their logout issue still hasn't been fixed on Firefox even though their latest update specifies that they have addresses the logout issues.
Developer response
posted 5 months agoHello Brin! I'm sorry to hear that the logout issue is persisting, but our upcoming update should resolve it. In case you have any other questions, our customer support is available 24/7 via Live Chat or you can email them at support@surfshark.com too!