415 reviews
- by Reinis Mazeiks, 4 months agoRated 3 out of 5Good i guess. Keeps signing me out every month which is annoying
Developer response
posted 4 months agoHey there, thank you for the feedback! Could you please contact our Customer Success team for the investigation? We are always working on new features and functionality and we would like to help you out on fixing this issue! You can contact them via Live Chat on our website or via email at support@surfshark.com! - by Get Joy49, 4 months agoRated 5 out of 5
- by Firefox user 16813874, 4 months agoRated 5 out of 5
- by Firefox user 16976804, 4 months agoRated 1 out of 5Thought it was a decent price for a VPN/proxy. Unfortunately it looks like I only made a donation to...somebody. When I attempt to log in to the FF extension, all I get is:
"Sorry, we couldn't connect you at this time. Please try again later or contact our support team."
I reached out to their "Support Team" and got a bot reply.
I use vpn.ac, NordVPN, PIA, AirVPN, and ProtonVPN. Always looking to add to my privacy arsenal but SurfShark doesn't make the cut.Developer response
posted 4 months agoHi! Let us apologize for the inconvenience. If you are connected to our bot, you can request to speak to a real agent by typing "Live agent" into the chat or you can contact our Support team via support@surfshark.com and they will be able to help you solve this. Thanks! - by maou2765, 4 months agoRated 5 out of 5
- by Firefox user 16975827, 4 months agoRated 1 out of 5
Developer response
posted 4 months agoHello! Sorry to hear that you're having issues with our VPN service. We care about our customers and we would like to at least try and solve any inconveniences. I would be happy if you could give us a second chance by contacting our support team at support@surfshark.com so that I could help you with any issues you're facing!- by Firefox user 12343093, 4 months agoRated 5 out of 5
- by izzy, 4 months agoRated 5 out of 5I have been looking for VPN and this is by far one that can deliver. Thank you.
Developer response
posted 4 months agoHi there! I'm excited to hear that you find our service great for you usage, thanks for the kind 5-star review and keep on surfin'! Developer response
posted 4 months agoHello, Jerry! I'm happy to hear you're enjoying your experience with Surfshark so far, thanks for the review!- by Firefox user 16927846, 4 months agoRated 5 out of 5
Developer response
posted 4 months agoHi there, thank you for your review! While you do have to pay to use Surfshark, we provide many benefits that free VPNs may not have, including not collecting any logs or data, using the VPN on unlimited devices and more!- by Firefox user 16964054, 4 months agoRated 5 out of 5
- by Firefox user 13441258, 4 months agoRated 5 out of 5
- by Firefox user 13460702, 4 months agoRated 1 out of 5
Developer response
posted 4 months agoHello there, Ruben! I am sorry to see you feel this way about Surfshark. :( Could you elaborate on what issues did you encounter? If you could write to support@surfshark.com, our friendly support team would be more than happy to help you!- by Samuel, 4 months agoRated 5 out of 5
- by cordazor, 4 months agoRated 1 out of 5first you have to get an account. anonymous gets a charade.
Developer response
posted 4 months agoHi there! I'm sorry to hear that you find our service unuseful because you have to create an account, however, Surfshark VPN is a paid VPN service and you need an account both to purchase a subscription plan and use our service. You can sign up here: https://order.surfshark.com/ - by EyA, 4 months agoRated 1 out of 5
- by Firefox user 16961203, 4 months agoRated 5 out of 5
- by Raymond Lane, 4 months agoRated 4 out of 5
- by Dr. Chas A Bowles MD, 4 months agoRated 5 out of 5I did some research in finding this VPN service. It's one of the most trusted in the field and certainly the cheapest. I can't stress my support enough, if you want/need a virtual private network service, this is the one you should choose!
Developer response
posted 4 months agoHi Chas! Thank you for your review, we're delighted to know you're satisfied with our VPN service! Developer response
posted 4 months agoHi! Thank you for your review! We'd like to inform you that our service is actually tailored towards German users as we have the German language available in our extension and we also offer German server locations! If you've got any questions regarding our service, please make sure to contact our friendly live chat support on surfshark.com - our team will be more than happy to assist you!- by Dogu, 4 months agoRated 4 out of 5I'm new to SurfShark. I've used PureVPN and PIA before. So far with SurfShark, I'm more than impressed. It's fast and reliable, especially on Android. I'd have loved to see more features on this Firefox extension, like the ability to automatically connect on app start (ie starting Firefox) and maybe actually telling me which protocol is being used. Security and encryption is a must for me, and the 256-bit encryption is only available with IKEv2 if I'm not mistaken (according to the Android app), I hope it's the same for this extension as well. Can't wait for future updates to address these issues. I'd be more than happy to revise my rating if these can be improved
Developer response
posted 4 months agoHi there! We're glad to know you're satisfied with our VPN service! We really appreciate the feedback you've left us, we'll make sure to improve our service based on the things you've pointed out!