Reviews for Surfshark VPN Extension
Surfshark VPN Extension by Surfshark
243 reviews
- Rated 1 out of 5by shade, a day ago
- Rated 1 out of 5by Firefox user 15247906, 10 days ago
- Rated 1 out of 5by r83000, 13 days ago
- Rated 1 out of 5by Jim, a month ago
- Rated 1 out of 5by Firefox user 12134506, 2 months agoTerrible have to log in 3 times to get to work?? Spent two more hours piece of crap to work On WIN 7 as advertised. Works fine on Android, but I use Windows for Banking etc.. Go someplace else that actually supports Win 7 since this one doesn't with extensions etc as advertised
Developer response
posted 2 months agoHello, thank you for reaching out. We're sorry to hear you're experiencing issues with Surfshark. In this case, it could help to remove and add the extension again. However, for further assistance, reach out via support@surfshark.com or via the live chats on our site. Developer response
posted 2 months agoЗдравствуйте, несмотря на то, что мы предлагаем 7-дневную бесплатную пробную версию, Surfshark является платной услугой, и по истечении срока действия пробной версии пользователи должны оплатить подписку. Для получения дополнительной информации по этому вопросу, пожалуйста, свяжитесь с нами по адресу support@surfshark.com.- Rated 1 out of 5by Firefox user 18442316, 2 months ago
Developer response
posted 2 months agoЗдравствуйте, спасибо за ваш отзыв. Мы сожалеем, что у вас возникли проблемы с Surfshark. Мы будем рады помочь вам в решении возникших проблем. Не могли бы вы связаться с нами по адресу support@surfshark.com или через чат на нашем сайте, чтобы мы могли помочь вам в дальнейшем?Developer response
posted 2 months agoЗдравствуйте, спасибо за обращение.v Мы уверены, что Surfshark может работать для вас, поэтому, пожалуйста, свяжитесь с нашей службой поддержки по адресу support@surfshark.com или через чат на нашем сайте. Они смогут помочь вам в решении этой проблемы.- Rated 1 out of 5by Firefox user 13558368, 2 months ago
- Rated 1 out of 5by Rami Ahmad, 2 months ago
- Rated 1 out of 5by Firefox user 13259122, 3 months agoпредыдущие негативные оценки говорят сами за себя
Developer response
posted 3 months agoПривет, спасибо за ваш обзор. Нам очень жаль слышать о вашем опыте использования Surfshark. Мы стремимся улучшить наш сервис и хотели бы напрямую решать любые конкретные проблемы, которые могут у вас возникнуть.
Пожалуйста, обратитесь в нашу службу поддержки по адресу support@surfshark.com или через чат на веб-сайте. Мы с нетерпением ждем возможности помочь вам и улучшить ваш опыт работы с Surfshark. - Rated 1 out of 5by Firefox user 18469187, 4 months agoDire. Doesn't work and am trying to get a refund from Surfshark.
Developer response
posted 4 months agoHello there, we're sorry to hear you have experienced issues with our service. Regarding this, please reach out to our customer support team directly at support@surfshark.com or via live-chat on our website. They will address the refund request and see what can be done to resolve the issues you have encountered. Developer response
posted 4 months agoЗдравствуйте. Surfshark придерживается строгой политики отсутствия логов, что означает, что мы никоим образом не отслеживаем ваше местонахождение или действия в Интернете. VPN-сервер хранит только данные, необходимые для поддержания VPN-соединения, и ничего не сохраняется после завершения работы. Для получения более подробной информации об этом мы рекомендуем прочитать эту статью: https://surfshark.com/features/no-logs.- Rated 1 out of 5by Владимир, 4 months ago
- Rated 1 out of 5by Firefox user 18431290, 5 months agoIt´s such a bad AddOn I can´t even tell...The Android app is ok but this one...It´s literally not possible to surf on Firefox with this add one. I would understand that there are some negative points regarding the performance of loading any sites but in this case almost no site is loading. It´s such a mess and I am pretty disapointed on this point.
Developer response
posted 5 months agoHi there, thanks for the feedback on our extension. We're really sorry to hear that you've been facing issues with it and would love to help. We'd first suggest reinstalling the extension on your browser and trying a few different locations. Aside from that, our support team can provide additional steps, so be sure to reach out to them at support@surfshark.com or via the live chats on our site. - Rated 1 out of 5by Martyn, 5 months agoBeen using this for a while. Pages and websites load more quickly and streams run smoothly when I turn it off. Sometimes I'll forget and wonder why a stream has frozen or why a page isn't loading. Then I remember, turn off Surfshark for the maximum 2 hours and everything works again. Windows 11 provides excellent anti virus protection and most if not all ISPs can get round VPNs. So spending money this software is a waste.
Developer response
posted 5 months agoHi Martyn, thanks for your feedback. We're sorry to hear that you had problems with the performance of certain websites while using Surfshark. We would be happy to assist you with these issues.
Could you get in touch with our customer support team at support@surfshark.com or via live chats on our website? - Rated 1 out of 5by Lorddevil, 5 months ago
- Rated 1 out of 5by AndreMtl 123, 6 months agohave trouble activating..paying it was seamless but configuring it is Hell on Firefox or Linux..I may cancel my purchase
Developer response
posted 6 months agoHi, thanks for your feedback. We're sorry to hear that you had difficulties setting up our Linux app and Firefox extension. We'd like to assist you with this issue, could you reach out to us at support@surfshark.com or by joining live chats on our site? Developer response
posted 6 months agoHi there, we're sorry to hear that you're having issues using Surfshark. We'd love to help you sort things out, so reach out at support@surfshark.com or via live chats and we'll look into it and help you get started.- Rated 1 out of 5by Zlod, 6 months agoCan't log in in in cause login page on whitch you redirecting are blocked
Developer response
posted 6 months agoHi, we're sorry to hear that you had issues with logging in and we'd be happy to investigate this issue for you.
Could you contact us at support@surfshark.com or by joining live chats on our site? - Rated 1 out of 5by tom, 7 months ago
- Rated 1 out of 5by Flemming, 7 months agoi cant login i reset my password and it keeps telling me the password or gmail are wrong i checked everything and its all right i don't know what to do ???
Developer response
posted 7 months agoHey Flemming, we're sorry to hear about the trouble you're experiencing with logging in. It sounds like you've already taken some steps to resolve the issue by resetting your password. To assist you further, could you please reach out to us at support@surfshark.com or via live chat? - Rated 1 out of 5by foflue, 7 months agoi cant login i reset my password and it keeps telling me the password or gmail are wrong i checked everything and its all right i don't know what to do
Developer response
posted 7 months agoHi there, we're sorry to hear about the trouble you're experiencing with logging in. It sounds like you've already taken some steps to resolve this by resetting your password. To assist you further, could you please reach out to our support team at support@surfshark.com or via live chat? They'll be able to help you troubleshoot this issue more effectively. - Rated 1 out of 5by Firefox user 18333386, 7 months ago