Reviews for Surfshark VPN Extension
Surfshark VPN Extension by Surfshark
226 reviews
- Rated 1 out of 5by Lorddevil, 6 days ago
- Rated 1 out of 5by AndreMtl 123, 13 days agohave trouble activating..paying it was seamless but configuring it is Hell on Firefox or Linux..I may cancel my purchase
Developer response
posted 13 days agoHi, thanks for your feedback. We're sorry to hear that you had difficulties setting up our Linux app and Firefox extension. We'd like to assist you with this issue, could you reach out to us at support@surfshark.com or by joining live chats on our site? Developer response
posted 15 days agoHi there, we're sorry to hear that you're having issues using Surfshark. We'd love to help you sort things out, so reach out at support@surfshark.com or via live chats and we'll look into it and help you get started.- Rated 1 out of 5by Zlod, 21 days agoCan't log in in in cause login page on whitch you redirecting are blocked
Developer response
posted 21 days agoHi, we're sorry to hear that you had issues with logging in and we'd be happy to investigate this issue for you.
Could you contact us at support@surfshark.com or by joining live chats on our site? - Rated 1 out of 5by tom, a month ago
- Rated 1 out of 5by Flemming, a month agoi cant login i reset my password and it keeps telling me the password or gmail are wrong i checked everything and its all right i don't know what to do ???
Developer response
posted a month agoHey Flemming, we're sorry to hear about the trouble you're experiencing with logging in. It sounds like you've already taken some steps to resolve the issue by resetting your password. To assist you further, could you please reach out to us at support@surfshark.com or via live chat? - Rated 1 out of 5by foflue, a month agoi cant login i reset my password and it keeps telling me the password or gmail are wrong i checked everything and its all right i don't know what to do
Developer response
posted a month agoHi there, we're sorry to hear about the trouble you're experiencing with logging in. It sounds like you've already taken some steps to resolve this by resetting your password. To assist you further, could you please reach out to our support team at support@surfshark.com or via live chat? They'll be able to help you troubleshoot this issue more effectively. - Rated 1 out of 5by Firefox user 18333386, 2 months ago
- Rated 1 out of 5by Firefox user 16491044, 2 months agoWon't allow login. Updated pwd, still won't allow login. Total garbage.
Developer response
posted 2 months agoHi, thanks for your feedback. We're sorry to hear that you had login issues while using Surfshark and we'd be glad to help you regain access.
Could you contact us at support@surfshark.com or via live chat on our website? - Rated 1 out of 5by Nelan, 2 months ago
Developer response
posted 2 months agoHi, thanks for your review. We'd be happy to help you with any issues you had with Surfshark, could you contact us at support@surfshark.com or via live chat on our website?- Rated 1 out of 5by Firefox user 14902835, 3 months agoMy computer currently shows lack of application memory with Surfshark showing 59G of use
Developer response
posted 3 months agoHi there, thanks for your review. We'd like to take a closer look at the issues you're having with the lack of application memory, could you reach out to us at support@surfshark.com or via live chat on our site? - Rated 1 out of 5by Firefox user 18200692, 4 months agoполное неработающее дерьмо да еще и ркгистрацией
Developer response
posted 4 months agoПривет! Мы будем рады помочь вам с любыми проблемами, возникшими при использовании Surfshark. Не могли бы вы связаться с нашей службой поддержки по адресу support@surfshark.com или через чат на нашем веб-сайте? - Rated 1 out of 5by Firefox user 18239263, 4 months agoThey charged me an additional $28.99 aside from the $65.34, when I specifically stated I DID NOT WANT a 12 month extension upon signing up.
Their customer support is simply terrible, as they proclaim to be able to easily claim a refund through their live chat - which I tried after receiving those emails; however, none of their live chat links on the website work.
When I finally get a work around to the live chat, I only get the option to cancel the auto-renewal, but not my money back.
I lost $94.33 in a minute. This company scams people out of their money.Developer response
posted 4 months agoHi, thanks for your review. We're sorry to hear that you had issues getting a refund for your 1-year extension, could you contact us at miles@surfshark.com? We'd be happy to take a look at your specific situation. - Rated 1 out of 5by jan101, 4 months agoEver since the company began offering complimentary subscriptions through cashback, the service quality has significantly declined. There are frequent VPN disconnects and unstable connections occurring twice a day. The browser extension is subpar, causing a reduction in speed by more than 80% at times. Additionally, the split tunneling feature does not function properly, leading to lag issues while playing games. Customer support is inaccessible, lacking both live chat and email options for assistance. It is disheartening that new customers who availed the cashback promotion receive free VPN with presumably better service, while loyal paying customers like myself experience slow speeds and a lack of support. Thank you for nothing, just lost a customer.
Developer response
posted 4 months agoHi, we appreciate your feedback. We apologize for the inconvenience you had due to multiple issues while using Surfshark and we'd be happy to help you as much as possible. Could you contact our support team at support@surfshark.com or via live chat on our website? - Rated 1 out of 5by John Ryan, 4 months ago
- Rated 1 out of 5by APX, 5 months agoTo be honest, compared with the nordvpn extension, this extension is just junk. Very unstable proxy performance.
Developer response
posted 5 months agoHello there! We're sorry for the inconvenience that you have encountered. It would be great if you could contact our support team via live chat or email at support@surfshark.com, so they could check further on the issues that you have encountered. - Rated 1 out of 5by Alfado, 6 months agoAbsolute garbage. the customer service is non existent and canceling a subscription is next to impossible. The online FAQ just keeps redirecting to itself and any link to do their "live chat" is fake. The advertised 24/7 customer support is a lie and you'll be asked 3 times to fill out a survey about why you want to cancel just to be again redirected to the FAQ. Email is the only way to get even a automated response just to again be linked to the FAQ and a survey.
Developer response
posted 6 months agoHi, Alfado! We're sorry for the inconvenience you experienced trying to cancel your subscription. Could you contact us at miles@surfshark.com so we can investigate your case in a personal manner? - Rated 1 out of 5by Firefox user 18105820, 6 months ago
- Rated 1 out of 5by Firefox user 17692527, 7 months ago
- Rated 1 out of 5by lostprophet, 8 months agoit simply doesnt work. it works at the beginning of the connection for 1-2 minutes then it stop. useless
Developer response
posted 7 months agoHey there! We're sorry to hear you had to run into this connection issue. Our team would be glad to help you out. Could you reach out to them via email at support@surfshark.com? Thank you! - Rated 1 out of 5by Firefox user 18037445, 8 months ago
- Rated 1 out of 5by Firefox user 16127288, 8 months ago
Developer response
posted 7 months agoПривет! Мы приносим свои извинения за причиненные неудобства, не могли бы Вы связаться с нами по адресу support@surfshark.com. Наша команда с радостью поможет Вам.- Rated 1 out of 5by Aleksander_W, 9 months agoWaste of time, it doesn't work, after enabling browser is not able to connect to any host.
Developer response
posted 7 months agoHey, Aleksander! We're sorry to hear you had to encounter this issue. We would truly love to help you out therefore if you could please reach out to us at support@surfsark.com. Thank you!