94 reviews
- by Kaloonie, 17 days agoRated 1 out of 5
- by Firefox user 14201137, a month agoRated 1 out of 5
- by jenna, a month agoRated 1 out of 5
- by Firefox user 12568837, a month agoRated 1 out of 5Everyday I get peroids of being stuck in a loop of not being able to connect.
"Proxy authentication error occured."Developer response
posted a month agoHello! We're sorry to see you have issues with authentication. Please reach out to support@surfshark.com so our team can look into it. Thank you! - by Andre, 2 months agoRated 1 out of 5
- by Firefox user 17061356, 2 months agoRated 1 out of 5
- by yous, 2 months agoRated 1 out of 5on te dis que c'est gratuit mais tu dois choisir un forfait pour t'inscrire.
Developer response
posted 2 months agoHello! Our secure VPN service indeed requires you to purchase a subscription. In order to provide a secure and reliable VPN service, we have to invest a lot of resources into the VPN infrastructure, therefore, a free VPN solution is not available, at least at the moment. That said, all of our plans offer a 30-day money-back guarantee if you're not satisfied! - by IvarEngineDriver, 2 months agoRated 1 out of 5
Developer response
posted 2 months agoHello there! The Surfshark VPN is paid, since our main goal is to provide the best quality, reliable services, which requires funds. However, you can contact our Support Team via Live Chats, or support@surfshark.com, and they will help you pick out the most suitable plan! 🦈- by Firefox user 12726996, 2 months agoRated 1 out of 5Surfshark does not work in the country i am . It may work in countries without internet censorship. I may have just wasted my money.
Developer response
posted 2 months agoHello there! We're sorry to hear about the issues you're having with Surfshark! Make sure to contact our friendly Support Team via Live Chats, or support@surfshark.com, as we're sure they will help you accessing our services no matter where you are! 🦈 - by grashooper, 3 months agoRated 1 out of 5
- by AC⚡️DC, 3 months agoRated 1 out of 5
- by Sherwood Fox, 3 months agoRated 1 out of 5It's well liked and has some very good reviews but THIS IS NOT A FREE VPN!
Pricing is at (but may have changed since this was added)...
...24 Months = £1.83 per month...
... 6 Months = £4.77 per month...
... 1 Month = £9.51 per month.
That is the information they should have led with!
That would have allowed YOU the decision whether or not it was worth your time!
But company's don't like to do that because they know a high amount of people will avoid the looking at the follow up pages etc. (its the psychology of the advertisement con - misleading - of the subject...YOU).
It's has a Virtual private network license for commercial proprietary software.
It was developed by 'Surfshark' and is a VPN service company (based in the British Virgin Islands) that was initially released in 2018. It offers products such as a virtual private network (VPN) service, a Data Leak Detection system, and a Private Search Tool.
Operating systems usability include:
Android, iOS, Windows, macOS, Linux, Amazon Fire TV, Chrome, Firefox
Platform usage catered for:
Personal computer, Smartphone, Router, Smart TV.
Languages available to date are:
English, French, German, Spanish, Italian, Arabic, Japanese, Chinese (Mandarin and Cantonese), Korean, Polish, Portuguese (Brazilian), Russian, Ukrainian, Turkish.Developer response
posted 3 months agoHi Sherwood! We indeed offer a paid VPN service and do not market it as free. In order to provide a secure and reliable VPN service, we have to invest a lot of resources into the VPN infrastructure, therefore, a free VPN solution is not available, at least at the moment. Thank you for understanding. - by Rickkee, 3 months agoRated 1 out of 5Paid Only, no notice, no trial, too many free VPN solutions out there. Cya
Developer response
posted 3 months agoHi there! We indeed have a 7-day trial on Play/Apple Store which you can use, however, Surfshark is a paid VPN and you would need a subscription afterwards. If you have any questions or issues, feel free to contact us at support@surfshark.com too! - by Firefox user 17007561, 3 months agoRated 1 out of 5
- by Firefox user 16976804, 4 months agoRated 1 out of 5Thought it was a decent price for a VPN/proxy. Unfortunately it looks like I only made a donation to...somebody. When I attempt to log in to the FF extension, all I get is:
"Sorry, we couldn't connect you at this time. Please try again later or contact our support team."
I reached out to their "Support Team" and got a bot reply.
I use vpn.ac, NordVPN, PIA, AirVPN, and ProtonVPN. Always looking to add to my privacy arsenal but SurfShark doesn't make the cut.Developer response
posted 4 months agoHi! Let us apologize for the inconvenience. If you are connected to our bot, you can request to speak to a real agent by typing "Live agent" into the chat or you can contact our Support team via support@surfshark.com and they will be able to help you solve this. Thanks! - by Firefox user 16975827, 4 months agoRated 1 out of 5
Developer response
posted 4 months agoHi there, thank you for your review! While you do have to pay to use Surfshark, we provide many benefits that free VPNs may not have, including not collecting any logs or data, using the VPN on unlimited devices and more!- by Firefox user 13460702, 4 months agoRated 1 out of 5
Developer response
posted 4 months agoHello there, Ruben! I am sorry to see you feel this way about Surfshark. :( Could you elaborate on what issues did you encounter? If you could write to support@surfshark.com, our friendly support team would be more than happy to help you!- by cordazor, 4 months agoRated 1 out of 5first you have to get an account. anonymous gets a charade.
Developer response
posted 4 months agoHi there! I'm sorry to hear that you find our service unuseful because you have to create an account, however, Surfshark VPN is a paid VPN service and you need an account both to purchase a subscription plan and use our service. You can sign up here: https://order.surfshark.com/ - by EyA, 4 months agoRated 1 out of 5
Developer response
posted 4 months agoHello! Thank you for your review! Could you perhaps elaborate what dissatisfied you, that you only rated it with a 1-star review? If something didn't work, feel free to reach out to us at support@surfshark.com!Developer response
posted 5 months agoHi there! I'm sorry to hear you're experiencing this issue, but our customer support can definitely help you resolve it ASAP, so feel free to contact them via Live Chat or at support@surfshark.com!- by BroDadi, 5 months agoRated 1 out of 5