Reviews for Surfshark VPN Proxy
Surfshark VPN Proxy by Surfshark
36 reviews
Developer response
posted 18 days agoHello. Let us apologize for the unstable connection you had to experience with our service. We would love to help you resolve this issue, therefore we would kindly ask you to contact our friendly Live Chat support or send us an e-mail at support@surfshark.com. We will be waiting for you!- Rated 2 out of 5by BurcakA, a month agoI may be an odd ball, but am using Surfshark mainly on Mac / Firefox. The Firefox extension is slow and buggy, but has the bypass list which I need. The Mac app works much better, but does not have a bypass list, which, for my purposes, renders it pretty much useless. This has been an unaddressed problem for the past year. Both of these products need urgent updates, IMHO...
Developer response
posted a month agoHey there! Thank you for your review! We're having some issues with the new extension, although our team is working hard on releasing the new version ASAP. 🙌 - Rated 2 out of 5by User, 2 months agoWork well in Linux, but on Mac all websites stopped working after a few minutes of usage.
Developer response
posted 2 months agoHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! - Rated 2 out of 5by Firefox user 16964769, 2 months agoImpossible to connect on my account. If i read the commentaries i'm not the only one. PLz fix it !!!!
Developer response
posted 2 months agoHello! Let us sincerely apologize for the inconvenience you had to encounter with our secure VPN service. Could you please contact our friendly live chat support or drop us a line at support@surfshark.com so that we could help you resolve these issues as soon as possible? Thank you! - Rated 2 out of 5by Rovans, 2 months agoCant login! It says
"Invalid email or password"
but email and password are correct.
No problems in Edge or other browsers!Developer response
posted 2 months agoHey there, thank you for this feedback. Regarding the issue, please contact support@surfshark.com, where our tech team will help you resolve it! - Rated 2 out of 5by Demi, 2 months agocant login, it says "Invalid email or password" but email and password are correct
Developer response
posted 2 months agoHey, Demi! Thanks for the feedback. Our customer support team would love to help you out with this issue. Please contact support@surfshark.com, and explain the whole situation in your email. We will surely figure out a quick solution. - Rated 2 out of 5by Firefox user 14522916, 3 months agoI pay for the surfshark VPN for my phone and to use work wifi. It's fine for that, but this extension is next to unusable at work. It's so slooooow. To the point most requests time out and don't work. I just have to disable it and will likely uninstall it.
Developer response
posted 3 months agoHey there! We're sorry to hear that you're having to deal with such poor experience! I'm sure that our friendly customer support team would love to take a further look at the issues you're having! It would be great if you could reach out to us via live chats or write us an email at support@surfshark.com - Rated 2 out of 5by Firefox user 14488103, 3 months agoNach dem Einschalten geht der Netzzugriff nur noch sehr langsam.
Developer response
posted 3 months agoHi! Ich möchte mich aufrichtig für die Geschwindigkeitsprobleme im Zusammenhang mit Surfshark entschuldigen, bin jedoch voller Zuversicht, dass diese von unserem freundlichen und hilfsbereiten Support-Team ohne größere Schwierigkeiten behoben werden können! Könntest du daher dem Support-Team unter support@surfshark.com einen Problembericht zukommen lassen? - Rated 2 out of 5by Firefox user 14317850, 4 months ago
- Rated 2 out of 5by Tommy2Times, 4 months agoConstantly disconnects and asks if i've recently changed passwords or 2fa. Desktop app seems fine but the browser extention in firefox which i only use is very hit and miss. Mostly miss for me
Developer response
posted 4 months agoHey! Sorry to hear that you had to encounter this issue, we do recommend reinstalling the extension in this case! - Rated 2 out of 5by Firefox user 14289349, 4 months ago
- Rated 2 out of 5by Firefox user 5946698, 5 months agoendless login. Unable to log into the account - endless rotation of the wheel.
Developer response
posted 5 months agoHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! 🙌 - Rated 2 out of 5by James tere, 7 months agoCannot connect or get current address. But the desktop version was woking fine.
Developer response
posted 7 months agoHi, James! We would be more than happy to help you with the connectivity issues you're having while using our Firefox extension, could you contact us at support@surfshark.com or via live chat? - Rated 2 out of 5by Firefox user 15999575, 8 months ago
- Rated 2 out of 5by Firefox user 17595398, 8 months ago
- Rated 2 out of 5by Firefox user 14530851, a year agoSeriously I am surprised I am giving this 3 stars. Surf Shark in general hasn't been all that great of an experience, compared to Cyber Ghost at least. This add-on is slow as browser add on usually are a bit slower, however it also just as the dektop app forgets my password even when I just change it, leading to endless changing and not being able to use it except signing on to the website. I am going back to cyber ghost ot Nord because I found 3 years Nord for 12 bucks on Dark-net, unless somehow this is all resolved I am getting my money back in 2 weeks, also not only that issue but overall speed is trash compared to Cyber Ghost and Cyber Ghost UI was way more in depth, graphically intensive and ran a million times better, signed on every time I wanted with whatever settings, kill switch worked almost to good, haven't had the same at all yet. Surf shark has no kill switch with add-on and always signing out randomly, not good. Just changed to a 2 because I forgot about that, until now, I am reinstalling it as an add-on the 3rd time right now and countless times for desk top, phone worked, but nothing special speed wise, Cyber Ghost integrated with Android at least much better. I have had worse with Pure VPN charging me 3 years strait just for doing a trial and complaining every year and not getting a refund until I took it to facebook, so that's the only reason this didn't get a 1 star.
Developer response
posted a year agoHey! I am sorry to hear that you had to experience these issues with Surfshark VPN. Your journey with us is much important and our team would be glad to solve the issues together with you. Could you reach out to us via Live chat support or at support@surfshark.com? Thank you! 🦈 - Rated 2 out of 5by Rajmond Burgaj, a year agoThe extensions is very convoluted compared to the past and in forefox does not work correctly, the interface is very narrow, barely can see any option. I tried in chrome and there is works as expected.
Developer response
posted a year agoHi, Rajmond! I'm sorry to hear that you're having issues with the Firefox extension interface, however, I'm sure our support team could share some useful tips and tricks with you ;) Could you contact them at support@surfshark.com or via live chat? - Rated 2 out of 5by Firefox user 16995911, a year ago
Developer response
posted 2 years agoHello! Surfshark does work in China, you will just need to follow a different setup method. Please reach out to support@surfshark.com and they will be able to send you the guide to set it up. Thank you!Developer response
posted 2 years agoHello! Sorry to hear that you're having issues with our VPN service. We care about our customers and we would like to at least try and solve any inconveniences. I would be happy if you could give us a second chance by contacting our support team at support@surfshark.com so that I could help you with any issues you're facing!Developer response
posted 2 years agoHey! Unfortunately, our secure VPN service indeed requires you to purchase a subscription. In order to provide a secure and reliable VPN service, we have to invest a lot of resources into the VPN infrastructure, therefore, a free VPN solution is not available, at least at the moment. Thank you for understanding.- Rated 2 out of 5by Firefox user 16391031, 2 years ago
- Rated 2 out of 5by jack mellei, 2 years agothe worst paid vpn ever, google and many other websites including amazon, netflix hate it.
Our systems have detected unusual traffic from your computer network.Developer response
posted 2 years agoHi Jack! I'm sorry to hear you're having issues with accessing these websites, but I'm certain they could be worked out easily. Don't hesitate to contact our customer support via Live Chat or at support@surfshark.com and they'll happily look into this! - Rated 2 out of 5by makeme, 2 years ago
- Rated 2 out of 5by Firefox user 14005951, 2 years agoIt is maddening that, not only does this extension automatically log one in to Surfshark, but that if I am incautious enough to put my email in then go to my saved passwords (I have an automatically generated one - there's no way I'm memorising and typing that in every time) the extension will blank the ID field and I have to start again.
Developer response
posted 2 years agoHi there! Thank you for the great suggestion, we'll definitely look into how to further improve the login process! In case you have any other questions or ideas for us, you can always shoot an email to support@surfshark.com with them!