Surfshark VPN の拡張機能 のレビュー
Surfshark VPN の拡張機能 作成者: Surfshark
合計レビュー数: 47
開発者の返信
投稿日時: 3ヶ月前Hi there Edd. Thanks for reaching out. To log in with your Google account on the Firefox extension, please ensure you have the latest version of the Surfshark extension installed. If you're still facing issues, our support team is ready to assist you further. Contact us at support@surfshark.com or via live chat for step-by-step guidance.- 5 段階中 3 の評価Hank Cianci によるレビュー (4ヶ月前)
- 5 段階中 3 の評価Firefox ユーザー 18234242 によるレビュー (5ヶ月前)
- 5 段階中 3 の評価Firefox ユーザー 18033214 によるレビュー (6ヶ月前)The extension works great, however I had issues with the desktop app using the latest Ubuntu OS. I logged out one time and never was able to login again. I could use the static set up up configuration wireguard settings in the OS but the app itself never worked again.
開発者の返信
投稿日時: 6ヶ月前Hi there, thanks for your feedback. We'd be glad to help you with the login issues you had on our Linux app, could you reach out to our support team at support@surfshark.com or via live chat on our website? - 5 段階中 3 の評価Firefox ユーザー 13385820 によるレビュー (1年前)For a long time it worked really well. But in the past month and a half, it stopped. Proxy connection error. Two chats with support later (the first making me reset/reinstall entire Firefox pointlessly, the second finally admitting it's a known issue and promising me they're working on it) it's still not resolved. If it doesn't, soon - I'm going to be forced to consider cancelling my (almost four-year long) subscription.
開発者の返信
投稿日時: 1年前Hi there! We're very sorry to hear you're experiencing these issues, but if you've reached out to our Customer Support via email - support@surfshark.com, you should expect a reply in a couple of hours. We are sure we can think of an alternative for you! - 5 段階中 3 の評価Firefox ユーザー 17886233 によるレビュー (1年前)Is there any options to turn on vpn automatically with operating firefox?
開発者の返信
投稿日時: 1年前Hey there! To turn on auto-connect on a browser extension, simply go to the Surfshark extension > Settings > VPN settings. You can even choose which location you want to connect to! - 5 段階中 3 の評価Scheming9529 によるレビュー (1年前)В целом, сервис хороший. Но конкретно это расширение выгядит устаревшим и не обновлялось уже 3 года, по сравнению с хромом, там приложение выглядит куда лучше и современнее. Хотелось бы, чтобы и для фаерфокса обновили.
開発者の返信
投稿日時: 1年前Hey there! Thank you for your review! The newest version of our extension is not accessible temporarily, although the new version will be available really soon! - 5 段階中 3 の評価Diomas によるレビュー (1年前)Unfortunately this extension doesn't work for my most frequent use case: enable VPN only on certain sites that I have issues with accessing in a normal way.
Most of sites works just fine without VPN and I don't want them to be opened via VPN (because sometimes it even breaks them). But with this extension enabled, VPN is being applied to all sites and tabs inside firefox.
There is a feature to black list sites from being covered with VPN, but it doesn't make sense since I would need to list any possible site there except just few ones that really need to be opened with VPN.開発者の返信
投稿日時: 1年前Hey there! We're sorry to hear that you're having to deal with such poor experience! I'm sure that our friendly customer support team would love to take a further look at the issues you're having! It would be great if you could reach out to us via live chats or write us an email at support@surfshark.com - 5 段階中 3 の評価Firefox ユーザー 14317850 によるレビュー (1年前)
- 5 段階中 3 の評価Firefox ユーザー 13678054 によるレビュー (1年前)проблема с поиском на некоторыx сайтаx, если плагин включен
開発者の返信
投稿日時: 1年前Привет! Сожалеем, что у вас возникли проблемы с нашим сервисом. Я уверен, что наши агенты службы поддержки смогут вам помочь! Вы можете связаться с ними по адресу support@surfshark.com. Мы будем ждать! - 5 段階中 3 の評価Nick によるレビュー (2年前)[Issue] Slow on Firefox but fast on Edge
I love your product and have been using this extension on Microsoft Edge for months. However, when I switched to Firefox, I noticed that the extension for Firefox was much slower than Edge's.
Sometimes even a simple search takes more than five seconds, which is definitely not a pleasant user experience. It is so slow that I have to turn it off frequently.
I would be grateful if you could fix this problem asap. Thank you!開発者の返信
投稿日時: 2年前Hey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! 🙏 - 5 段階中 3 の評価Firefox ユーザー 17645218 によるレビュー (2年前)
- 5 段階中 3 の評価Firefox ユーザー 17498803 によるレビュー (2年前)
- 5 段階中 3 の評価Links-plus2 によるレビュー (2年前)
- 5 段階中 3 の評価Firefox ユーザー 17286551 によるレビュー (2年前)Works well on computer, but slows down phone and Ipad waaayy to much
開発者の返信
投稿日時: 2年前Hi there! Thank you for your feedback. Our team would surely love to investigate this, could you get in touch with them via live chat support or write us an email at support@surfshark.com? - 5 段階中 3 の評価SuperBabyFace によるレビュー (2年前)Proxy authentication error, where the extension can't connect, even with proxy off on windows.
開発者の返信
投稿日時: 2年前Hi! Sorry to hear you have experienced this issue with our Firefox extension. Could you get in touch with our lovely support agents via live chat or at support@surfshark.com? I am sure they will solve this issue in no time. - 5 段階中 3 の評価Firefox ユーザー 17343671 によるレビュー (2年前)Works great when it's connected but the problem is that it frequently disconnects without my realizing it. that concerns me me because I am on sites that I need security, like my bank and email.
開発者の返信
投稿日時: 2年前Hello there! I am sorry to hear that you've experienced these issues with our Firefox extension. Could you try contacting our friendly customer success team via live chat or email support@surfshark.com? I am sure that they will do their best to help you! - 5 段階中 3 の評価G. Nijman によるレビュー (2年前)
- 5 段階中 3 の評価dietmar によるレビュー (2年前)
- 5 段階中 3 の評価Guo Yunhe によるレビュー (3年前)Not working in China at all. Cannot connect to any proxy server. Hope you can fix it!
開発者の返信
投稿日時: 3年前Hello Guo! Thank you for your feedback! Unfortunately, some of our servers have been recently blocked by China's government. At the moment, we offer manual connection guides. It would be awesome if you could pop us an email at support@surfshark.com, and I am sure that our lovely support team will be able to help you out! - 5 段階中 3 の評価Firefox ユーザー 14684436 によるレビュー (3年前)Am I missing something? Surfshark makes it more difficult to do my banking and other things like that on usually trusted sites. I have to disable it to do my banking, annoying.
開発者の返信
投稿日時: 3年前Hi there! We're truly sorry to know you've stumbled upon issues while using our VPN service in your daily life. Perhaps you could get in touch with our Customer Success team via surfshark.com or at support@surfshark.com? Our agents will be happy to assist you in resolving these troubles! - 5 段階中 3 の評価BB によるレビュー (3年前)There is no whitelist for Firefox Mac or Mac OS, otherwise seems to be working fine.
開発者の返信
投稿日時: 3年前Hi there! Sadly, Whitelister is only available on Android, Windows and our Chrome extensions (called Bypasser there). However, if there is any way we could improve your experience, feel free to send us a letter to support@surfshark.com! - 5 段階中 3 の評価Reinis Mazeiks によるレビュー (3年前)Good i guess. Keeps signing me out every month which is annoying
開発者の返信
投稿日時: 3年前Hey there, thank you for the feedback! Could you please contact our Customer Success team for the investigation? We are always working on new features and functionality and we would like to help you out on fixing this issue! You can contact them via Live Chat on our website or via email at support@surfshark.com!