Surfshark VPN の拡張機能 のレビュー
Surfshark VPN の拡張機能 作成者: Surfshark
合計レビュー数: 41
- 5 段階中 2 の評価sébastien によるレビュー (2ヶ月前)je ne peux plus me connecter au VPN, car, pour une raison que j'ignore, la version disponible date d'il y a 4 ans.
開発者の返信
投稿日時: 2ヶ月前Bonjour Sébastien, merci d'avoir partagé votre retour. Nous sommes désolés d'apprendre que vous avez rencontré des problèmes de connexion avec Surfshark et nous serions ravis de vous aider.
Pourriez-vous nous contacter à support@surfshark.com ou en rejoignant les chats d'assistance en direct sur notre site Web ? - 5 段階中 2 の評価Dieter によるレビュー (4ヶ月前)Leider wird bei Surfshark VPN Add.on, DNS offengegt. Einzig wenn ich DNS über HTTPS mit Maximalem Schutz aktiviere ist das DNS-Leak geschlossen. Dann allerdings lädt keine einzige Website mehr.......!!??
開発者の返信
投稿日時: 4ヶ月前Hallo Dieter, danke für deine Bewertung. Es tut uns leid zu hören, dass es bei der Verwendung der Surfshark-Erweiterung zu DNS-Lecks gekommen ist, und wir würden Ihnen gerne bei diesem Problem helfen.
Könnten Sie uns unter support@surfshark.com oder per Live-Chat auf unserer Website kontaktieren, damit wir Ihren Fall untersuchen können? - 5 段階中 2 の評価johnnyP によるレビュー (4ヶ月前)this add on better be better than their app or manual settings for openvpn .......spent half the day trying to get openvpn to work ..... junk service i regret getting it
開発者の返信
投稿日時: 4ヶ月前Hi, Johnny, we'd love to help you with any issues you had with our OpenVPN setup. Could you reach out to us at support@surfshark.com or via live chat on our site? - 5 段階中 2 の評価office によるレビュー (6ヶ月前)
- 5 段階中 2 の評価Firefox ユーザー 15436527 によるレビュー (7ヶ月前)
- 5 段階中 2 の評価NASON2 によるレビュー (1年前)Plugin stopped working on Firefox (but works on brave). Live chat is not available and not able to cancel "Auto-renewal" payment on my account. Thinking in alternatives since support has downgraded
開発者の返信
投稿日時: 1年前Hey! We apologize for any inconvenience you had with Surfshark VPN. Surfshark Support would love to look into your mentioned issues. Could you contact Customer Support at support@surfshark.com? Besides that, you can also join the Surfshark 24/7 live support chats found at https://support.surfshark.com/hc/en-us - the "Chat with us" option is located at the bottom of the article 開発者の返信
投稿日時: 1年前Hello. Let us apologize for the unstable connection you had to experience with our service. We would love to help you resolve this issue, therefore we would kindly ask you to contact our friendly Live Chat support or send us an e-mail at support@surfshark.com. We will be waiting for you!- 5 段階中 2 の評価BurcakA によるレビュー (1年前)I may be an odd ball, but am using Surfshark mainly on Mac / Firefox. The Firefox extension is slow and buggy, but has the bypass list which I need. The Mac app works much better, but does not have a bypass list, which, for my purposes, renders it pretty much useless. This has been an unaddressed problem for the past year. Both of these products need urgent updates, IMHO...
開発者の返信
投稿日時: 1年前Hey there! Thank you for your review! We're having some issues with the new extension, although our team is working hard on releasing the new version ASAP. 🙌 - 5 段階中 2 の評価User によるレビュー (1年前)Work well in Linux, but on Mac all websites stopped working after a few minutes of usage.
開発者の返信
投稿日時: 1年前Hey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! - 5 段階中 2 の評価Firefox ユーザー 16964769 によるレビュー (1年前)Impossible to connect on my account. If i read the commentaries i'm not the only one. PLz fix it !!!!
開発者の返信
投稿日時: 1年前Hello! Let us sincerely apologize for the inconvenience you had to encounter with our secure VPN service. Could you please contact our friendly live chat support or drop us a line at support@surfshark.com so that we could help you resolve these issues as soon as possible? Thank you! - 5 段階中 2 の評価Rovans によるレビュー (1年前)Cant login! It says
"Invalid email or password"
but email and password are correct.
No problems in Edge or other browsers!開発者の返信
投稿日時: 1年前Hey there, thank you for this feedback. Regarding the issue, please contact support@surfshark.com, where our tech team will help you resolve it! - 5 段階中 2 の評価Demi によるレビュー (1年前)cant login, it says "Invalid email or password" but email and password are correct
開発者の返信
投稿日時: 1年前Hey, Demi! Thanks for the feedback. Our customer support team would love to help you out with this issue. Please contact support@surfshark.com, and explain the whole situation in your email. We will surely figure out a quick solution. - 5 段階中 2 の評価Firefox ユーザー 14522916 によるレビュー (1年前)I pay for the surfshark VPN for my phone and to use work wifi. It's fine for that, but this extension is next to unusable at work. It's so slooooow. To the point most requests time out and don't work. I just have to disable it and will likely uninstall it.
開発者の返信
投稿日時: 1年前Hey there! We're sorry to hear that you're having to deal with such poor experience! I'm sure that our friendly customer support team would love to take a further look at the issues you're having! It would be great if you could reach out to us via live chats or write us an email at support@surfshark.com - 5 段階中 2 の評価Firefox ユーザー 14488103 によるレビュー (1年前)Nach dem Einschalten geht der Netzzugriff nur noch sehr langsam.
開発者の返信
投稿日時: 1年前Hi! Ich möchte mich aufrichtig für die Geschwindigkeitsprobleme im Zusammenhang mit Surfshark entschuldigen, bin jedoch voller Zuversicht, dass diese von unserem freundlichen und hilfsbereiten Support-Team ohne größere Schwierigkeiten behoben werden können! Könntest du daher dem Support-Team unter support@surfshark.com einen Problembericht zukommen lassen? - 5 段階中 2 の評価Tommy2Times によるレビュー (1年前)Constantly disconnects and asks if i've recently changed passwords or 2fa. Desktop app seems fine but the browser extention in firefox which i only use is very hit and miss. Mostly miss for me
開発者の返信
投稿日時: 1年前Hey! Sorry to hear that you had to encounter this issue, we do recommend reinstalling the extension in this case! - 5 段階中 2 の評価Firefox ユーザー 14289349 によるレビュー (1年前)
- 5 段階中 2 の評価Firefox ユーザー 5946698 によるレビュー (1年前)endless login. Unable to log into the account - endless rotation of the wheel.
開発者の返信
投稿日時: 1年前Hey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! 🙌 - 5 段階中 2 の評価James tere によるレビュー (2年前)Cannot connect or get current address. But the desktop version was woking fine.
開発者の返信
投稿日時: 2年前Hi, James! We would be more than happy to help you with the connectivity issues you're having while using our Firefox extension, could you contact us at support@surfshark.com or via live chat? - 5 段階中 2 の評価Firefox ユーザー 15999575 によるレビュー (2年前)
- 5 段階中 2 の評価Firefox ユーザー 17595398 によるレビュー (2年前)
- 5 段階中 2 の評価Firefox ユーザー 14530851 によるレビュー (2年前)Seriously I am surprised I am giving this 3 stars. Surf Shark in general hasn't been all that great of an experience, compared to Cyber Ghost at least. This add-on is slow as browser add on usually are a bit slower, however it also just as the dektop app forgets my password even when I just change it, leading to endless changing and not being able to use it except signing on to the website. I am going back to cyber ghost ot Nord because I found 3 years Nord for 12 bucks on Dark-net, unless somehow this is all resolved I am getting my money back in 2 weeks, also not only that issue but overall speed is trash compared to Cyber Ghost and Cyber Ghost UI was way more in depth, graphically intensive and ran a million times better, signed on every time I wanted with whatever settings, kill switch worked almost to good, haven't had the same at all yet. Surf shark has no kill switch with add-on and always signing out randomly, not good. Just changed to a 2 because I forgot about that, until now, I am reinstalling it as an add-on the 3rd time right now and countless times for desk top, phone worked, but nothing special speed wise, Cyber Ghost integrated with Android at least much better. I have had worse with Pure VPN charging me 3 years strait just for doing a trial and complaining every year and not getting a refund until I took it to facebook, so that's the only reason this didn't get a 1 star.
開発者の返信
投稿日時: 2年前Hey! I am sorry to hear that you had to experience these issues with Surfshark VPN. Your journey with us is much important and our team would be glad to solve the issues together with you. Could you reach out to us via Live chat support or at support@surfshark.com? Thank you! 🦈 - 5 段階中 2 の評価Rajmond Burgaj によるレビュー (2年前)The extensions is very convoluted compared to the past and in forefox does not work correctly, the interface is very narrow, barely can see any option. I tried in chrome and there is works as expected.
開発者の返信
投稿日時: 2年前Hi, Rajmond! I'm sorry to hear that you're having issues with the Firefox extension interface, however, I'm sure our support team could share some useful tips and tricks with you ;) Could you contact them at support@surfshark.com or via live chat? - 5 段階中 2 の評価Firefox ユーザー 16995911 によるレビュー (2年前)
開発者の返信
投稿日時: 3年前Hello! Sorry to hear that you're having issues with our VPN service. We care about our customers and we would like to at least try and solve any inconveniences. I would be happy if you could give us a second chance by contacting our support team at support@surfshark.com so that I could help you with any issues you're facing!