Surfshark VPN の拡張機能 のレビュー
Surfshark VPN の拡張機能 作成者: Surfshark
合計レビュー数: 229
- 5 段階中 1 の評価Владимир によるレビュー (8日前)
- 5 段階中 1 の評価Firefox ユーザー 18431290 によるレビュー (22日前)It´s such a bad AddOn I can´t even tell...The Android app is ok but this one...It´s literally not possible to surf on Firefox with this add one. I would understand that there are some negative points regarding the performance of loading any sites but in this case almost no site is loading. It´s such a mess and I am pretty disapointed on this point.
開発者の返信
投稿日時: 22日前Hi there, thanks for the feedback on our extension. We're really sorry to hear that you've been facing issues with it and would love to help. We'd first suggest reinstalling the extension on your browser and trying a few different locations. Aside from that, our support team can provide additional steps, so be sure to reach out to them at support@surfshark.com or via the live chats on our site. - 5 段階中 1 の評価Martyn によるレビュー (1ヶ月前)Been using this for a while. Pages and websites load more quickly and streams run smoothly when I turn it off. Sometimes I'll forget and wonder why a stream has frozen or why a page isn't loading. Then I remember, turn off Surfshark for the maximum 2 hours and everything works again. Windows 11 provides excellent anti virus protection and most if not all ISPs can get round VPNs. So spending money this software is a waste.
開発者の返信
投稿日時: 1ヶ月前Hi Martyn, thanks for your feedback. We're sorry to hear that you had problems with the performance of certain websites while using Surfshark. We would be happy to assist you with these issues.
Could you get in touch with our customer support team at support@surfshark.com or via live chats on our website? - 5 段階中 1 の評価Lorddevil によるレビュー (2ヶ月前)
- 5 段階中 1 の評価AndreMtl 123 によるレビュー (2ヶ月前)have trouble activating..paying it was seamless but configuring it is Hell on Firefox or Linux..I may cancel my purchase
開発者の返信
投稿日時: 2ヶ月前Hi, thanks for your feedback. We're sorry to hear that you had difficulties setting up our Linux app and Firefox extension. We'd like to assist you with this issue, could you reach out to us at support@surfshark.com or by joining live chats on our site? 開発者の返信
投稿日時: 2ヶ月前Hi there, we're sorry to hear that you're having issues using Surfshark. We'd love to help you sort things out, so reach out at support@surfshark.com or via live chats and we'll look into it and help you get started.- 5 段階中 1 の評価Zlod によるレビュー (2ヶ月前)Can't log in in in cause login page on whitch you redirecting are blocked
開発者の返信
投稿日時: 2ヶ月前Hi, we're sorry to hear that you had issues with logging in and we'd be happy to investigate this issue for you.
Could you contact us at support@surfshark.com or by joining live chats on our site? - 5 段階中 1 の評価tom によるレビュー (3ヶ月前)
- 5 段階中 1 の評価Flemming によるレビュー (3ヶ月前)i cant login i reset my password and it keeps telling me the password or gmail are wrong i checked everything and its all right i don't know what to do ???
開発者の返信
投稿日時: 3ヶ月前Hey Flemming, we're sorry to hear about the trouble you're experiencing with logging in. It sounds like you've already taken some steps to resolve the issue by resetting your password. To assist you further, could you please reach out to us at support@surfshark.com or via live chat? - 5 段階中 1 の評価foflue によるレビュー (3ヶ月前)i cant login i reset my password and it keeps telling me the password or gmail are wrong i checked everything and its all right i don't know what to do
開発者の返信
投稿日時: 3ヶ月前Hi there, we're sorry to hear about the trouble you're experiencing with logging in. It sounds like you've already taken some steps to resolve this by resetting your password. To assist you further, could you please reach out to our support team at support@surfshark.com or via live chat? They'll be able to help you troubleshoot this issue more effectively. - 5 段階中 1 の評価Firefox ユーザー 18333386 によるレビュー (3ヶ月前)
- 5 段階中 1 の評価Firefox ユーザー 16491044 によるレビュー (3ヶ月前)Won't allow login. Updated pwd, still won't allow login. Total garbage.
開発者の返信
投稿日時: 3ヶ月前Hi, thanks for your feedback. We're sorry to hear that you had login issues while using Surfshark and we'd be glad to help you regain access.
Could you contact us at support@surfshark.com or via live chat on our website? - 5 段階中 1 の評価Nelan によるレビュー (3ヶ月前)
- 5 段階中 1 の評価Firefox ユーザー 14902835 によるレビュー (5ヶ月前)My computer currently shows lack of application memory with Surfshark showing 59G of use
開発者の返信
投稿日時: 5ヶ月前Hi there, thanks for your review. We'd like to take a closer look at the issues you're having with the lack of application memory, could you reach out to us at support@surfshark.com or via live chat on our site? 開発者の返信
投稿日時: 5ヶ月前Привет! Мы будем рады помочь вам с любыми проблемами, возникшими при использовании Surfshark. Не могли бы вы связаться с нашей службой поддержки по адресу support@surfshark.com или через чат на нашем веб-сайте?- 5 段階中 1 の評価Firefox ユーザー 18239263 によるレビュー (5ヶ月前)They charged me an additional $28.99 aside from the $65.34, when I specifically stated I DID NOT WANT a 12 month extension upon signing up.
Their customer support is simply terrible, as they proclaim to be able to easily claim a refund through their live chat - which I tried after receiving those emails; however, none of their live chat links on the website work.
When I finally get a work around to the live chat, I only get the option to cancel the auto-renewal, but not my money back.
I lost $94.33 in a minute. This company scams people out of their money.開発者の返信
投稿日時: 5ヶ月前Hi, thanks for your review. We're sorry to hear that you had issues getting a refund for your 1-year extension, could you contact us at miles@surfshark.com? We'd be happy to take a look at your specific situation. - 5 段階中 1 の評価jan101 によるレビュー (5ヶ月前)Ever since the company began offering complimentary subscriptions through cashback, the service quality has significantly declined. There are frequent VPN disconnects and unstable connections occurring twice a day. The browser extension is subpar, causing a reduction in speed by more than 80% at times. Additionally, the split tunneling feature does not function properly, leading to lag issues while playing games. Customer support is inaccessible, lacking both live chat and email options for assistance. It is disheartening that new customers who availed the cashback promotion receive free VPN with presumably better service, while loyal paying customers like myself experience slow speeds and a lack of support. Thank you for nothing, just lost a customer.
開発者の返信
投稿日時: 5ヶ月前Hi, we appreciate your feedback. We apologize for the inconvenience you had due to multiple issues while using Surfshark and we'd be happy to help you as much as possible. Could you contact our support team at support@surfshark.com or via live chat on our website? - 5 段階中 1 の評価John Ryan によるレビュー (6ヶ月前)
- 5 段階中 1 の評価APX によるレビュー (6ヶ月前)To be honest, compared with the nordvpn extension, this extension is just junk. Very unstable proxy performance.
開発者の返信
投稿日時: 6ヶ月前Hello there! We're sorry for the inconvenience that you have encountered. It would be great if you could contact our support team via live chat or email at support@surfshark.com, so they could check further on the issues that you have encountered. - 5 段階中 1 の評価Alfado によるレビュー (7ヶ月前)Absolute garbage. the customer service is non existent and canceling a subscription is next to impossible. The online FAQ just keeps redirecting to itself and any link to do their "live chat" is fake. The advertised 24/7 customer support is a lie and you'll be asked 3 times to fill out a survey about why you want to cancel just to be again redirected to the FAQ. Email is the only way to get even a automated response just to again be linked to the FAQ and a survey.
開発者の返信
投稿日時: 7ヶ月前Hi, Alfado! We're sorry for the inconvenience you experienced trying to cancel your subscription. Could you contact us at miles@surfshark.com so we can investigate your case in a personal manner? - 5 段階中 1 の評価Firefox ユーザー 18105820 によるレビュー (7ヶ月前)
- 5 段階中 1 の評価Firefox ユーザー 17692527 によるレビュー (8ヶ月前)
- 5 段階中 1 の評価lostprophet によるレビュー (9ヶ月前)it simply doesnt work. it works at the beginning of the connection for 1-2 minutes then it stop. useless
開発者の返信
投稿日時: 9ヶ月前Hey there! We're sorry to hear you had to run into this connection issue. Our team would be glad to help you out. Could you reach out to them via email at support@surfshark.com? Thank you! - 5 段階中 1 の評価Firefox ユーザー 18037445 によるレビュー (9ヶ月前)