415 reviews
- Rated 5 out of 5
- Rated 5 out of 5
- Rated 1 out of 5
Developer response
posted 5 months ago - Rated 1 out of 5Can't even select a server in free tier
I read through other reviews and stumbled across EnbyTea's review. This is exactly what my frustration is:
> free version is useless since you can't select countries in it anymore. If you're going to pay money for a VPN do it elsewhere.
The developer's response is also useless:
> The default auto-connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. That said, you still have the option to switch to another randomly allocated server by disconnecting and reconnecting again, or you can upgrade to connect to a specific server of your choice (["URLs are not allowed." says mozilla]).
If you are providing free version, do it right. This does not make any sense to just randomly connect to some random freaking server. You either make a really good free version or none at all. Everything in between will ALWAYS result in extremely terrible user experience. This is why, I will never be upgrading. I will just go ahead and find other extension for a better free experience.Developer response
posted 5 months ago - Rated 1 out of 5
Developer response
posted 5 months ago - Rated 3 out of 5
Developer response
posted 5 months ago - Rated 3 out of 5Mostly works well on Windows 11, until your computer goes to sleep. After you wake it up, Firefox has no Internet connectivity until you close and reopen Firefox, or disable the Proton VPN extension.
Developer response:
"Sorry to hear that. Could you share more details about the issue? What version of Firefox do you currently have installed? Are you receiving any error messages after waking the device from sleep? Are you using any other extensions for privacy/security purposes? Contact us at [support form URL] with more details so we can investigate the behavior further."
My response to developer:
I filed a support request with details last week and haven't heard anything. I'm disappointed to see a response to my review here before getting a response from support. But since I'm getting a response here:
Windows 11 23H2 build 22631.4460
Firefox 132.0.2
Proton VPN 1.2.3
No error messages (unless I open up the Browser Console)
Other extensions in use include uBlock Origin and DuckDuckGo Privacy Essentials.
The problem immediately goes away when I disable Proton VPN after waking from sleep. I can quickly toggle the extension off and back on and Proton reconnects and everything works from that point.Developer response
posted 5 months ago - Rated 5 out of 5
- Rated 1 out of 5
Developer response
posted 6 months ago - Rated 1 out of 5
Developer response
posted 6 months ago