Reviews for Proton VPN: Fast & Secure
Proton VPN: Fast & Secure by Proton, Proton Team
957 reviews
- Rated 4 out of 5by Setsuna, a month agoEdit: NOW it works. I was able to uninstall it and reinstall. Thank you.
Developer response
posted a month agoThat doesn't sound right. Could you clarify what exactly doesn't work? Are you having trouble installing the Proton VPN extension, or is there a different issue? Are you receiving any error messages? Contact us at https://protonvpn.com/support/contact with more details so we can help you troubleshoot. - Rated 1 out of 5by Firefox user 19564633, a month agoProtonVPN by itself is not bad, in fact it is by far the best VPN service I have used till date. But this extension? It is more worthless than a boat on land.
The problem is that it never loads anything and just displays a window with a spinning circle on it, and the circle keeps spinning till I crash out and delete the extension.
Here's the process:
1. I pin this extension and then click on its icon
2. A small window appears and its loads... something.
3. It keeps loading.
4. It keeps loading.
Forever.
Yes, I reinstalled it multiple times.
Yes, I updated firefox.
I even rebooted once. Did not work at all. The ProtonVPN Linux CLI did though so its definitely not a network issue on my side.Developer response
posted a month agoSorry about that. We're aware of the issue, and our team is working on fixing it. Make sure to keep your browser and the Proton VPN extension up-to-date for the latest improvements. Meanwhile, we’ve documented your report accordingly. - Rated 5 out of 5by John Smith, a month agoIt was easy to use, & free. I liked that it automatically connected.
- Rated 5 out of 5by Dio, a month ago
- Rated 4 out of 5by Firefox user 18552081, a month ago
- Rated 1 out of 5by NDB, 2 months agoAs of now (26.07.17) the Proton VPN extension is unusable and a compromised service. Switching back to PIA for VPN
Recently the Firefox extension has become unstable, often reporting 'invalid refresh token' at startup. Sometime during this issue they have also taken it upon themselves to link the VPN extension info to their webmail service, which is an exceptionally fubar breach of privacy and security as it uses that info to authenticate itself, granting anyone with access to the broswer instant access to email, account information, and account settings - COMPROMISED.Developer response
posted 2 months agoThat doesn't sound right. Please contact us at https://protonvpn.com/support/contact with more details such as your browser version and Proton VPN extension version, the type of internet connection you're using, whether you have any other extensions installed for privacy/security purposes, etc. We'd be happy to help you troubleshoot once we have more details to work with.
On another note, we've passed on your feedback to the team regarding the login sessions. - Rated 5 out of 5by ciprianl, 2 months ago
- Rated 2 out of 5by Devil-Eater, 2 months agoThe free version keeps disconnecting after some time. I have to manually disable and re-enable the extension for it to work again.
Firefox 152.0.6 (aarch64)Developer response
posted 2 months agoThat doesn’t sound right. Are you taking any specific steps that lead to the issue? Do you happen to have the auto-connect feature enabled? Are you receiving any error messages? Contact us at https://protonvpn.com/support/contact with more details so we can help you troubleshoot. Meanwhile, try reinstalling the Proton VPN extension from scratch to see if there's any improvement. - Rated 3 out of 5by bunaventure, 2 months agoAuto-connect doesn't really work after a cold boot or sleep. I'll get the notification that it connected, but the icon will appear as if there is no connection, and internet access is completely blocked. A few times of turning it off and on, closing and reopening Firefox, it will start to work again. I think it's related to auto-connect, maybe there needs to be a delay, but I don't really feel like troubleshooting. I really wanted to like it but the desktop app is just more reliable.
Linux Mint 22.3 - Firefox 152.0.5Developer response
posted 2 months agoSorry about that. We're aware of the issue, and our team is working on a fix. Make sure to keep your browser and the Proton VPN extension up-to-date for any improvements. Meanwhile, we’ve made sure to document your report accordingly. - Rated 5 out of 5by Rizky, 2 months ago
- Rated 5 out of 5by Subvert, 2 months ago
- Rated 5 out of 5by BasvdB, 2 months ago
- Rated 5 out of 5by Firefox user 20031320, 2 months ago
- Rated 5 out of 5by Firefox user 20027932, 2 months ago
- Rated 1 out of 5by Targren, 2 months ago
- Rated 5 out of 5by Firefox user 20027595, 2 months agoWorks very well for me, no issues in installing it on zen browser on my mac. 10/10 There is a reason I have my email with you guys as well ^^
- Rated 5 out of 5by GeorgeGk, 2 months agoVery good VPN, automatically connects you to fastest server and it's free. For daily use, this is good.
- Rated 5 out of 5by RayneZireael, 2 months ago
- Rated 5 out of 5by Firefox user 13618331, 2 months agoGreat plug-in, excellent service. I use Proton VPN all the time in different browsers on different computers. Helps clean up some of the ads too.
- Rated 5 out of 5by Лаша, 2 months ago
- Rated 1 out of 5by Firefox user 13687677, 2 months agoDoesnt work in firefox, tried removing extension then downloading again but now i cant even log in.
When i click Sign In, i get this new tab with Error Code: PR_CONNECT_RESET_ERRORDeveloper response
posted 2 months agoThat doesn't sound right. Are you receiving any error messages during login? Have you made sure to enter your correct credentials manually? Contact us at https://protonvpn.com/support/contact with more details so we can help you access your account. Meanwhile, you can try some of the tips at https://protonvpn.com/support/login-problems to see if they help you log in. - Rated 5 out of 5by Firefox user 20021161, 2 months ago
- Rated 5 out of 5by Lucas Santilli, 2 months ago
- Rated 5 out of 5by Mirusa, 2 months ago