- di Utente Firefox 16908182, 3 giorni faValutata 2 su 5It stucks very often last weeks. Not possible to change the server or even log out. Only reinstallation helps. And connection also poor at that time.
Replica dello sviluppatorepubblicato il 3 giorni faHello! Please make sure to contact us via Twitter DMs @NordVPN or support team via live chat at support.nordvpn.com and we'll assist you to resolve the issue. -Neo
- di lin356, 14 giorni faValutata 2 su 5Each time I load Firefox, I'm forced to login again to NordVPN with this add-on.
Each time, I type my username and password, and then the balloon tip appears that I have Logged In Successfully.
However, the login is never remembered. When Firefox is loaded, the add-on shows that I'm still connected to my usual VPN server. It then prompts me to login again.
Only after completely removing this add-on, and then reinstalling it, has my Nord login stayed active. I don't want to continue to resort this uninstall/reinstall process.
I do not have any other Nord app installed, and am using the latest Firefox and Nord add-on versions.
Replica dello sviluppatorepubblicato il 13 giorni faHello! Please try reinstalling our proxy extension and check if the issue persists. If it does, feel free to contact us at support.nordvpn.com and we'll check on the issue in more detail. -L.L.
- di Utente Firefox 16892653, 16 giorni faValutata 2 su 5Latest update broke the extension, now I'm stuck in a login loop.
I've repeatedly reinstalled the app and checked with the online support but nothing is working so far.
Replica dello sviluppatorepubblicato il 16 giorni faHello! Could you please contact our customer support team at support.nordvpn.com so we check on the situation in a little more detail? We're available 24/7! -L.L.
- di Utente Firefox 15679355, 18 giorni faValutata 2 su 5This extension for Firefox is pretty useless. Since a few days ago I can't log-on. I've seen others have been having the same prob.
If it's not broke, don't fix it. The extension was working fine before the update. I removed and added it again two days in a row...still can't log-on. I've cleared the cache, restarted Firefox, etc...all kinds of troubleshooting doesn't help.
It's the extension.
Replica dello sviluppatorepubblicato il 17 giorni faHello! We're sorry to hear about the trouble. Please contact our customer support, for them to take a closer look at the issue. We would be happy to help you out on this issue's resolve. Our team is online 24/7 at support.nordvpn.com. -A.S.
- di Shawn Mahaney, 25 giorni faValutata 2 su 5Works great, if you don't mind having to uninstall and refresh everything every few days. Fast-ish, most of the time, when it stays up.
Edit: In response to developer response - I am reinstalling the app as instructed by NordVPN support.
Replica dello sviluppatorepubblicato il 25 giorni faHello. Sorry to hear about the issue! Please contact our customer support, for them to take a closer look at it. We would be happy to help you out on this issue resolve. Our team is online 24/7 at support.nordvpn.com. -G.M.
- di Neon Knight, 2 mesi faValutata 2 su 5I am paid user, but from time to time it logged me out and wiped out my data like bypass list.
Replica dello sviluppatorepubblicato il 2 mesi faHello. We're sorry to hear about this issue! Please try to fully reinstal the extension and to log in again. In case the matter persists, please make sure to contact our customer support team at support.nordvpn.com for them to check on the issue. -G.M.
- di Utente Firefox 16709199, 2 mesi faValutata 2 su 5Nord VPN do a great job for great value, usually, but this extension won't log me in to my account.
Replica dello sviluppatorepubblicato il 2 mesi faHello. Please try reinstalling the extension and try logging in again. In case you are still unable to login to your account, it would be best to contact our customer support team at support.nordvpn.com for them to check on the issue and help you solve it faster. -A.S.
- di Kellerkind, 5 mesi faValutata 2 su 5Pro- es funktioniert manchmal ohne Probleme...
Im ernst es gibt (Erfahrung von Freunden) bessere und günstigere VPN Lösungen (die einen noch dazu nicht zwingen über 3 Jahre bei ihnen zu bleiben).
Ich würde es nicht nochmal kaufen.Hallo. Es tut uns leid, von Ihren Erfahrungen mit unserem VPN-Service zu hören. Es wäre großartig, wenn Sie das genaue Problem angeben könnten, das Sie erlebt haben. Wir helfen Ihnen gerne weiter. -G.M.
- di Brian Griffiths, 5 mesi faValutata 2 su 5Why can the extension not stay logged as it does on my iphone? A real pain to login every time, especially with the new login window and recaptcha. Can barely tell the difference between the cars, trains, boats & planes!
Performance also very variable, often stops or slows right down after a few minutes.
Still nearly 2 years subscriptio left, but thinking of changingHello. We are sorry to hear about your experience. Please try reinstalling the browser extension and check if there are no other extensions installed on your browser that can interfere with the NordVPN extension. If the issue persists, please contact our support team at support.nord-help.net so we could help you further. -A.S.
- di USER-EXPERIENCEONLY, 5 mesi faValutata 2 su 5I have not actually used this, but my experience with this company is they give NOTHING for free. Their free trials are bogus, waste of time trying to get one. From memory the last time I looked at it, they were just trying to get you to pay by making you think it's free when it's not. I hate dishonest developers who pretend to offer something they do not.Hello. We currently offer a 7-day free trial for new customers, who purchase the subscription through Google Play Store. Additionally, we do offer a 30-day money-back guarantee for all initial purchases. If you have any other questions, feel free to contact us at support.nordvpn.com. -A.S.
- di KernelPanic, 6 mesi faValutata 2 su 5I like NordVPN as a service but this addon is pretty buggy. Often times it leaves the connection enabled but signs out your user in the extension leaving you in a limbo state that does not necessarily allow you to sign out especially if the VPN server is having issues. I've had to uninstall this extension and re-install multiple times as a workaround. There has to be a way to "force disconnect" on the VPN when you're not signed in and you guys really need to make the random sign-outs not happen anymore because this is ridiculous.
Replica dello sviluppatorepubblicato il 6 mesi faHello. We're sorry to hear about this issue. Please make sure to check if you don't have any other extensions installed that might interfere with the NordVPN extension or if the issue persists please fully re-install your browser. In case it does regardless, please contact our support team at support.nord-help.net for assistance. - A.V.
- di Utente Firefox 13113864, 7 mesi faValutata 2 su 5it works but it is slow. it is best just turn on VPN with NordVPN for Windows 10. It is WAY faster. NordVPN connection through Firefox add-on for whatever reason is really slow.
Replica dello sviluppatorepubblicato il 7 mesi faHello. We are sorry to hear about the issues you are facing. Please double check if there are no other add-ons installed on your browser that could interfere with the NordVPN browser extension. Also, try connecting to the country geographically closer to you. If the issue still persists, try reinstalling both the browser and the extension completely. In case that does not help, please contact our support team once again at https://support.nord-help.net/ so we could help you further. -G.M.
- di charlieeJ, 7 mesi faValutata 2 su 5This is great when it works, it's supposedly the best VPN, but it really slows my internet when switched on half the time, and when using the app it will disconnect after about 10 minutes. Watching a movie on Netflix with the app is impossible. It's not a free VPN so we expect better! It would nice to not have connectivity issues and to not affect browsing speed.
Replica dello sviluppatorepubblicato il 7 mesi faHello. Thank you for your review. In case you are experiencing a slower connection while using the browser extension, please try disconnecting and connecting again, so it would reconnect you to a different server. In case you are experiencing issues while using our application, try switching the VPN protocol in the application settings menu. If that does not help, please contact our customer support team at support.nordvpn.com. -A.S.
- di vishybear, 8 mesi faValutata 2 su 5not at ALL happy with this add on. it's so hit and miss that it's not worth using.
will work for a while but then it will log you off and then you get a "something went wrong" error when you try to log on.
I'm a paid up customer, so not sure whats going on
Replica dello sviluppatorepubblicato il 8 mesi faHello. Please double check if there are no other add-ons installed on your browser that could interfere with the NordVPN browser extension. If the issue still persists, try reinstalling both the browser and the extension completely. In case that does not help, please contact our support team once again at https://support.nord-help.net/ so we could help you further. -G.M.
- di Justsomeperson420, 9 mesi faValutata 2 su 5The proxy moz-proxy://us8107.nordvpn.com:89 is requesting a username and password. The site says: “NordVPN”
Have this prompt all the time and once I enter info it just cuts out my internet. Not only that but I have to constantly log in to my VPN service all the time for no reason and it won't save my password. Pain in the butt for a service I bought 3 years of.
- di hawk, 9 mesi faValutata 2 su 5Doesn't work for private windows. As soon as I load up a private window in firefox, both firefox windows no longer connect through the proxy. Once the private window is close, the normal window loads instantly and works againHello. As a first step in troubleshooting the issue it would be best if you could try reinstalling the extension and checking if there are no other add-ons/extensions that could interfere with the NordVPN one. If the issue persists, please contact our support team at https://support.nord-help.net/ so we could help you further. -R.L.
- di evg, 9 mesi faValutata 2 su 5Не давно Beeline Kazakhstan заблокировали доступ к интернету для NordVPN, не возможно подключится.Привет. Пожалуйста, свяжитесь с нашей службой поддержки клиентов, чтобы они подробнее рассмотрели проблему. Мы будем рады помочь вам решить эту проблему. Наша команда работает круглосуточно и без выходных на сайте support.nordvpn.com. -L.L.
- di Utente Firefox 16246520, 10 mesi faValutata 2 su 5Barely works.
edit: More information in the litany of other complaints:
- Logs out frequently
- Speeds are super slow and unable to reset or connect to another server in this app.
- Often freezes and at a load, requires full close of all browsers to fix it
- "Failed to connect. Try again later." error for no discernible reason
- unable to select individual servers (like the desktop app) - heck, unable to see the server name to check if that server is good or bad. No way to just "connect to the next best server" if one doesn't work. You're left with disconnecting and reconnecting...
- Good lord are the speeds slow. Holy cow. Just thought I'd add that in a 2nd time.
- di Limbiotic, 10 mesi faValutata 2 su 5This is really, really slow. Works fine with Chrome, but somehow the Firefox extension takes forever to load pages.Hello. VPN connection speed is highly dependent on a number of factors and can be improved by altering a few settings. Hence, we’d highly advise you on contacting our customers’ support team, for them to provide you with assistance on its improvement. Our team is available 24/7 at support.nordvpn.com. -L.L.
- di Utente Firefox 16239329, 10 mesi faValutata 2 su 5Great idea, love the functionality but I've got the same problem as many others - it's logging me out each session. Fresh OS instalation / browser.
Entering credentials is annoying as modal dissapear, and form is not keepassxc friendly, so it's really for the ones using unique mail (+in gmail) and complex password
Please consider different way of providing credentials.
With both issues fixed (no log out, easier credentials entry) I would give 5 *Hello. Please try re-installing the browser extension to check if that helps with the issue. If the issue persists, please contact our support team at https://support.nord-help.net/ for further help. -G.M.