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Reviews for Surfshark VPN Extension

Surfshark VPN Extension by Surfshark

3.6 Stars out of 5
5
547
4
138
3
61
2
52
1
275
1,073 reviews
  • by Firefox user 13904912, 2 years ago
  • by JGee, 2 years ago
  • by George Thomas, 2 years ago
    Works perfectly and keeps getting better with constant updates.

    Developer response

    posted 2 years ago
    Hey, George! Thank you for your review, we truly appreciate the kind words! 🦈
  • by Firefox user 11344374, 2 years ago
    Эта хрень не работает на территории России

    Developer response

    posted 2 years ago
    Привет! Мы приносим свои извинения за причиненные неудобства, не могли бы Вы связаться с нами по адресу support@surfshark.com. Наша команда с радостью поможет Вам.
  • by Firefox user 14292588, 2 years ago
  • by Firefox user 13142129, 2 years ago
  • by Firefox user 13566193, 2 years ago
  • by Aleksander_W, 2 years ago
    Waste of time, it doesn't work, after enabling browser is not able to connect to any host.

    Developer response

    posted 2 years ago
    Hey, Aleksander! We're sorry to hear you had to encounter this issue. We would truly love to help you out therefore if you could please reach out to us at support@surfsark.com. Thank you!
  • by Firefox user 14699268, 2 years ago
    Для запуска требует создать учётную заппись!

    Developer response

    posted 2 years ago
    Привет! Нам очень жаль, что у Вас возникли эти проблемы. Если Вы обратились в нашу службу поддержки по электронной почте, то ожидайте ответа в течение нескольких часов. Кроме того, Вы можете сразу же связаться с ними через Live Chat на нашем сайте, поэтому, пожалуйста, попробуйте это сделать.
  • by Firefox user 16918293, 2 years ago
  • by Lunamaria, 2 years ago
    So, I have no idea where the negative reviews are coming from. People are either 1) Expecting a paid product to be paid for, 2) Don't know the basics of how internet connections work, and 3) Don't know how to navigate their website. As of 23/07/2023 they have live chat.

    This VPN + Extension has found more than MWB Did

    Developer response

    posted 2 years ago
    Hey Lunamaria! Thank you for your positive feedback! We are pleased that you are satisfied with the application overall. 🙏
  • by liroken646, 2 years ago
    When i click in "create account" doesn't seem to have a free option so... #Trash.

    Developer response

    posted 2 years ago
    Hey there. Thank you for your feedback! We deeply care about providing our customers with the best VPN servers, however, that comes with a cost to operate and maintain Surfshark.
  • by Dmitry Vladimirovich, 2 years ago
    Не работает! Нет подключения ни к одной стране!
    Подключиться повторно для сохранения защиты

    Если вы недавно сменили пароль или включили двухфакторную аутентификацию, выполните вход повторно.
    Если вы недавно создали новые учетные данные вручную, подключитесь заново к любому местоположению VPN.
    Если срок действия вашей подписки истек, откройте order.surfshark.com для ее повторной активации.
    Если вам нужна помощь, вы всегда можете обратиться в нашу дружелюбную службу поддержки здесь.

    Developer response

    posted 2 years ago
    Привет! Нам очень жаль, что вы столкнулись с трудностями при использовании Surfshark. Хотим сообщить, что наша служба поддержки работает круглосуточно — вы можете в любое время связаться с ней в онлайн-чате или по электронной почте: support@surfshark.com и получить помощь на своем языке. Наши специалисты с радостью ответят на все ваши вопросы!
  • by Firefox user 17700114, 2 years ago
    fake connection, not even the DNS servers can be connected when this add-on say it is connected.

    Developer response

    posted 2 years ago
    Hey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out!
  • by CDzun, 2 years ago
    Cannot connect to any server what the point of this useless add-on?

    Developer response

    posted 2 years ago
    Hello! Thank you for your review, we are sorry to hear that you've experienced connection issues, but we're certain that our Customer Success team could help you resolve them. Please reach out to support@surfshark.com or via the Live Chat option on our website with more details!
  • by Komal, 2 years ago
    Useless, only waste your time nothing else

    Developer response

    posted 2 years ago
    Hey there! We're sorry to hear that your experience has not been a good one. It'd be great if you could reach out to our customer support via live chats or write us an email at support@surfshark.com with more details on the issues you have experienced with Surfshark!
  • by Firefox user 12141553, 2 years ago
    Just stopped working, as lots of other reviews said. Can't connect to any proxy. For two months now. Not fixed.

    Developer response

    posted 2 years ago
    Hi there! I'm sorry to hear that you're having connection issues with Surfshark, however, our friendly support team would be more than happy to help!

    Could you contact us at support@surfshark.com or via live chat?
  • by Duncan, 2 years ago
  • by bugazz, 2 years ago
    Not working after latest firefox update. just cant connect to any of server

    Developer response

    posted 2 years ago
    Hey! I am sorry for this inconvenience you are having 😥 Could you please email our Customer Support at support@surfshark.com so we could troubleshoot this problem and set up everything for you correctly?
  • by NASON2, 2 years ago
    Plugin stopped working on Firefox (but works on brave). Live chat is not available and not able to cancel "Auto-renewal" payment on my account. Thinking in alternatives since support has downgraded

    Developer response

    posted 2 years ago
    Hey! We apologize for any inconvenience you had with Surfshark VPN. Surfshark Support would love to look into your mentioned issues. Could you contact Customer Support at support@surfshark.com? Besides that, you can also join the Surfshark 24/7 live support chats found at https://support.surfshark.com/hc/en-us - the "Chat with us" option is located at the bottom of the article
  • by Sabre, 2 years ago
  • by level6, 2 years ago
    Paid for 26 months... got about 3 working months, so far. They've removed their "Live Chat" links it seems. Shame. I loved SurfShark. This extension has been trash about 75% of the time I've gone to use it, though, and I am NOT in the position for full VPN on this host. It MUST be by browser profile.

    EDIT: I use multiple FF profiles on this machine to segregate everything for my online identities. I have found that this is happening in one FF profile, whlle "Firefox is being updated in another profile." When I switch to my main profile, it is waiting for "restart to update Firefox". Once I restart to complete the update, this extension begins working, again. I would suggest that everyone make sure your FF is not in mid-update.

    You also must make sure to update this SurfShark extension in each profile separately (all extensions, really). And restart each profile.

    Going from 1 to 5 stars.

    Developer response

    posted 2 years ago
    Hey, Hello! Let me apologize that you are having difficulties with our VPN service and finding our live chat support. You can join the Surfshark 24/7 live support chats found at https://support.surfshark.com/hc/en-us - the "Chat with us" option is located at the bottom of the article. Also, you could write to support@surfshark.com I believe our team will help you to solve all the problems that you have encountered.
  • by Firefox user 13385820, 2 years ago
    For a long time it worked really well. But in the past month and a half, it stopped. Proxy connection error. Two chats with support later (the first making me reset/reinstall entire Firefox pointlessly, the second finally admitting it's a known issue and promising me they're working on it) it's still not resolved. If it doesn't, soon - I'm going to be forced to consider cancelling my (almost four-year long) subscription.

    Developer response

    posted 2 years ago
    Hi there! We're very sorry to hear you're experiencing these issues, but if you've reached out to our Customer Support via email - support@surfshark.com, you should expect a reply in a couple of hours. We are sure we can think of an alternative for you!
  • by Firefox user 17932313, 2 years ago
  • by Firefox user 17935028, 2 years ago
    so far it is a complete ripe off, windows install does not work at all!

    Developer response

    posted 2 years ago
    Hey! We're sorry to hear that you had to encounter this issue. Could you get in touch with our support team at support@surfshark.com? We would be glad to investigate this issue with you!