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Reviews for NordVPN - a VPN proxy extension for Firefox

NordVPN - a VPN proxy extension for Firefox by NordVPN

3.7 Stars out of 5
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1,455
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110 reviews
  • by peterS, 3 years ago
    linux. ubuntu studio 20.10. firefox. nordvpn addon. suddenly stopping links opening and preventing navigating on some sites. generally great, though. I hope the developers are working on these gliches.

    Developer response

    posted 3 years ago
    Hello. It would be the best if you could get in touch with our support team, for them to take a closer look at the issue and register a bug if it were to be. We would be happy to help out. Our team is online 24/7 at support.nordvpn.com. -Neo
  • by Firefox user 12383353, 3 years ago
    This add on really slowed my computer way down. Even after I shut it off it was still running in the back ground,had to completely uninstall it and after I did my computer sped back up to its normal operating speed.

    Developer response

    posted 3 years ago
    Hello. We are sorry to hear that! It may be that there's another extension installed on your browser that could be interfering with the connection. Please contact our customer support, for them to take a closer look at it. We would be happy to help you out on this issue resolve! Our team is online 24/7 at support.nordvpn.com. -G.M.
  • by Ali, 3 years ago
    Not being able to specify a server

    Developer response

    posted 3 years ago
    Hello. Unfortunately, you may only choose a country with our extension as it chooses the best server automatically. To connect to specific servers you would need to use our application. Apologies for any inconveniences. -G.M.
  • by Maltbrew, 3 years ago
  • by irajacobs, 4 years ago
    0 functionality without payments.

    Developer response

    posted 4 years ago
    Hello. Our service is paid. However, we do provide a 30-day money-back guarantee so that everyone has an opportunity to try our service without any risks. You can check the subscription options on our website nordvpn.com/pricing/. If anything, feel free to contact us at support.nordvpn.com. -A.S.
  • by Firefox user 16995006, 4 years ago
  • by Hocuspocus123, 4 years ago
  • by Firefox user 16796146, 4 years ago
    Nord Vpn is GREAT.... Yet, the extension on firefox keeps loading as it needs to connect to the service so I can log in.... It never loads it just continually spins the wheel waiting to connect.
    I have tried disabling it, re-enabling it still does not work..

    Developer response

    posted 4 years ago
    Hello. We're sorry to hear about the trouble. We recommend contacting our support team via live chat at support.nordvpn.com for them to check the issue. - M.M.
  • by Firefox user 12993536, 4 years ago
  • by noelmage, 4 years ago
    I'm sure I would love this extension if it worked. Unfortunately, since it does not run login through an obfuscated server almost every work and public WiFi network blocks the ability to log in through the extension.
    Nord, please add this as a feature. It's absolutely excellent in the app.

    Developer response

    posted 4 years ago
    Hello and thank you for the review. You should be able to access the login page even on a restricted network. If you're not able to access it, or experiencing any issues with the login, please contact our customer support team at support.nordvpn.com for them to check on the issue and help you solve it faster. -A.S.
  • by Kourosh SHirvani, 4 years ago
    in windows it doesnt work and also in extention mode

    Developer response

    posted 4 years ago
    Hello. If you're experiencing issues with our browser extension, please try clearing the cookies/cache of your browser and re-adding it to your browser. You can also check if the issue persists on a clear browser installation. If that doesn't help, please don't hesitate contacting us via live chat at https://support.nordvpn.com/ so we could help you further. -R.L.
  • by Just another FF user, 4 years ago
    The extension requires login every time FF updates, can't use saved passwords, as well as having infinite spin issues if you disconnect from the VPN on one session and tries to reconnect on the next session. Pretty poor User Experience tbh.

    Developer response

    posted 4 years ago
    Hello! We're sorry to hear about the experience you had with our proxy extension. Perhaps you can try reinstalling it, and, if the issues persist, could you try contacting our customer support team at support.nordvpn.com? We're ready to help you out anytime! -L.L.
  • by Torgood, 4 years ago
    depuis des semaines l'extension ne fonctionne pas je ne me réabonnerais plus trop de bugs depuis un moment

    Developer response

    posted 4 years ago
    Bonjour. Si vous rencontrez des problèmes avec notre extension, veuillez essayer de la réinstaller et vérifier si le problème persiste. Si c'est le cas, n'hésitez pas à contacter notre équipe de support client à l'adresse support.nordvpn.com. Notre équipe se fera un plaisir de vous aider. -A.S.
  • by Firefox user 16924702, 4 years ago
  • by georg2310, 4 years ago
    Need to reinstall this frequently to be able to use it on ubuntu 20.04

    Developer response

    posted 4 years ago
    Hello. We're sorry to hear about your experience. Please contact our customer support, for them to take a closer look at the issue. We would be happy to help you out on this issue resolve. Our team is online 24/7 at support.nordvpn.com. -A.S.
  • by DashiePlotism, 4 years ago
    Its fine when it works, but it really enjoys logging you out. Recently it wouldn't let me log back in so I tried re-installing the add on but now its icon doesn't appear in the extensions bar (not even the drop down menu for overflowing extensions) so I can't log in or anything.

    It does however appear in the add-on manager but you can't actually use the extension from there.

    I would just use the full PC app, but it had a habbit of giving me BSODs when in use, especially when playing glames, even if I had them blacklisted from using the VPN.

    Developer response

    posted 4 years ago
    Hello! Could you tell us if you tried contacting our customer support team at support.nordvpn.com? If so, could you please update your review with the ticket ID you received so we can check on the situation in more detail? -L.L.
  • by Firefox user 16908182, 4 years ago
    It stucks very often last weeks. Not possible to change the server or even log out. Only reinstallation helps. And connection also poor at that time.

    Developer response

    posted 4 years ago
    Hello! Please make sure to contact us via Twitter DMs @NordVPN or support team via live chat at support.nordvpn.com and we'll assist you to resolve the issue. -Neo
  • by Firefox user 16908750, 4 years ago
  • by lin356, 4 years ago
    Each time I load Firefox, I'm forced to login again to NordVPN with this add-on.

    Each time, I type my username and password, and then the balloon tip appears that I have Logged In Successfully.

    However, the login is never remembered. When Firefox is loaded, the add-on shows that I'm still connected to my usual VPN server. It then prompts me to login again.

    Only after completely removing this add-on, and then reinstalling it, has my Nord login stayed active. I don't want to continue to resort this uninstall/reinstall process.

    I do not have any other Nord app installed, and am using the latest Firefox and Nord add-on versions.

    Developer response

    posted 4 years ago
    Hello! Please try reinstalling our proxy extension and check if the issue persists. If it does, feel free to contact us at support.nordvpn.com and we'll check on the issue in more detail. -L.L.
  • by Firefox user 15679355, 4 years ago
    This extension for Firefox is pretty useless. Since a few days ago I can't log-on. I've seen others have been having the same prob.

    If it's not broke, don't fix it. The extension was working fine before the update. I removed and added it again two days in a row...still can't log-on. I've cleared the cache, restarted Firefox, etc...all kinds of troubleshooting doesn't help.

    It's the extension.

    *meh!*

    Developer response

    posted 4 years ago
    Hello! We're sorry to hear about the trouble. Please contact our customer support, for them to take a closer look at the issue. We would be happy to help you out on this issue's resolve. Our team is online 24/7 at support.nordvpn.com. -A.S.
  • by Shawn Mahaney, 4 years ago
    Works great, if you don't mind having to uninstall and refresh everything every few days. Fast-ish, most of the time, when it stays up.
    ---
    Edit: In response to developer response - I am reinstalling the app as instructed by NordVPN support.

    Developer response

    posted 4 years ago
    Hello. Sorry to hear about the issue! Please contact our customer support, for them to take a closer look at it. We would be happy to help you out on this issue resolve. Our team is online 24/7 at support.nordvpn.com. -G.M.
  • by Neon Knight, 4 years ago
    I am paid user, but from time to time it logged me out and wiped out my data like bypass list.

    Developer response

    posted 4 years ago
    Hello. We're sorry to hear about this issue! Please try to fully reinstal the extension and to log in again. In case the matter persists, please make sure to contact our customer support team at support.nordvpn.com for them to check on the issue. -G.M.
  • by Firefox user 16709199, 4 years ago
    Nord VPN do a great job for great value, usually, but this extension won't log me in to my account.

    Developer response

    posted 4 years ago
    Hello. Please try reinstalling the extension and try logging in again. In case you are still unable to login to your account, it would be best to contact our customer support team at support.nordvpn.com for them to check on the issue and help you solve it faster. -A.S.
  • by lolo, 4 years ago
    the plugin is bugged, often displays a turning wheel without ending instead of the button to activate the VPN or to login. the only work-around is today to uninstall-reinstall the plugin: very very annoying...
    Requires also to login way too often. it needs a lot of improvement to be usable.

    Developer response

    posted 4 years ago
    Hello. Perhaps you have any other extensions that could be interfering? If not, please try contacting our customer support team at support.nordvpn.com and we'll check on the issue in more detail. -L.L.
  • by Kellerkind, 4 years ago
    Pro- es funktioniert manchmal ohne Probleme...

    Im ernst es gibt (Erfahrung von Freunden) bessere und günstigere VPN Lösungen (die einen noch dazu nicht zwingen über 3 Jahre bei ihnen zu bleiben).

    Ich würde es nicht nochmal kaufen.

    Developer response

    posted 4 years ago
    Hallo. Es tut uns leid, von Ihren Erfahrungen mit unserem VPN-Service zu hören. Es wäre großartig, wenn Sie das genaue Problem angeben könnten, das Sie erlebt haben. Wir helfen Ihnen gerne weiter. -G.M.