- by Mr Zee, 5 months agoRated 1 out of 5I've been using Last Pass for about 10 years and I loved it until about 6 months ago. Now I get locked out of my account on a regular basis and have to spend days with support to regain access.
I'm slowly migrating all my information to a competitor and plan to uninstall Last Pass soon.
- by Haiwee, 5 months agoRated 2 out of 5Had LastPass a few years ago and had nothing but trouble. Went to Bitwarden and that worked fine until the last win10 update. Went back to LastPass but it unchecks the "Save Username" and "Save PW" and forces both to be input each time. It also can't even remember it's own pw and forces a new one time after time. Support is pretty useless.
- by Firefox user 16943870, 5 months agoRated 1 out of 5This used to work seamlessly, a pleasure to use. Now, every time there is an OS or firefox update, it has to be uninstalled, reinstalled, and logged in, each step requiring multiple tries, about 15 minutes each time. Then, with the next update, there is some new wrinkle to be discovered in the reloading process. This is so annoying I will certainly reconsider continuing my lastpass subscription.
- by FLYCDR, 5 months agoRated 3 out of 5I cannot agree more with the reviewer which I quote below this message.
Being a paying enterprise user since the beginning of LastPass I struggle more and more.
The basis "must do / can do" is;
- Remember passwords
- Fill forms (this used to work a few years ago,)
- The acces on my iPhone is a dissaster since I refuse to "trust" my own device for 30 days. Whilst using a yubi key. This process requires Authenticator which is to complicated. (minimum 10 clicks to login)
The emergency access (by other user) is a verry nice feature though !
I have to start looking somerwhere else.
Quote of other reviewer;
"..Rated 3 out of 5
by Firefox user 16234592, 14 days ago
I've been a LastPass user since shortly after it launched. I paid $12/yr for a number of years to use the paid version. I'm a former MSDOS programmer and was hired in the early 90s for about 10 years as an interface designer for MSDOS logistics software which featured many modules. The interface required that computer novices were able to navigate various logistics operations of the early 1990s. I received a lot of good comments on the intuitive simplicity of my interfaces. So I feel qualified to judge and appreciate a well-designed interface.
I have a hard time in LastPass finding the things I need, because configuration options are buried and nested all over the place. When I find the setting or adjustment that seems as though it is what I've been looking for, I choose what I think would be the likeliest setting that will accomplish the change I require, and too many times, when I return hoping to find the feature brought into compliance with my expectations, I discover that it has had no impact at all. The latest with which I've dealt, is a problem with LastPass logging out of my account in too short a period of time after logging in. I've exhausted myself trying to find where the setting is to adjust the time to stay logged in.
No software of this variety should require taking courses as LastPass does. There aren't enough features to warrant the complexity which would require such instruction. I know already what I need it to do, to make password maintenance and form filling simple and secure. What such a package competes with in similar applications is the smoothness, intuitiveness, and "user friendliness" of the interface. There is no need to reinvent interface design concepts unless you have a spectacular new paradigm you wish to introduce.
Even Microsoft has made very asinine and silly missteps in attempting to simplify the user experience along the way. Remember Bill Gates refusing to integrate Microsoft software with the internet because there was no way for business to make effective use of it? Remember the "Microsoft Bob" experience? (If that was before your time, Google it. Microsoft's "Bing" search engine might scrub the search results for Microsoft Bob or Bill Gates' huge and costly goof on the future of the internet. Bill actually wrote "The Road Ahead", in which he gave his prognostications on the "then-future" developments in computer technology and its impacts upon our lives.
I think I'm going to take another reviewer's advice -- who has apparently used LastPass for as long as I have -- and try BitWarden. His final comment on BitWarden? "You don't feel choked."