Hello,
Make sure you are using at least Firefox 60. Also Android is not directly supported - but once you create cloud account, you can access your dials through cloud even on android.

Best regards,
Juraj Mäsiar

Hello,

Just don't panic. There is a good chance you can still get to them.

First, check the History - in the upper right corner on the dials page. This can be related to issue with downgrading Beta or Nightly versions, see this article:
https://www.ghacks.net/2018/08/06/dont-downgrade-firefox-63/

If you don't see backups in history, maybe you have created cloud account or have a backup file exported?

If you see any error on the dials page, please let me know - you can contact me directly to my support e-mail.

Most of these bugs is related to some Firefox bugs. My add-on cannot loose data by itself... Also it's used by 50k users so such issues would be reported by many others.

Have a nice weekend.

Best regards,
Juraj Mäsiar

Hello,

Just don't panic. There is a good chance you can still get to them.
Please contact me to my support e-mail. I can assist you with the fix. Don't forget to mention your add-on version, Firefox version and operating system you are using.

Best regards,
Juraj Mäsiar

Hello,
This is a Firefox bug I've reported here:
https://bugzilla.mozilla.org/show_bug.cgi?id=1462580
It will be fixed in Firefox 62, scheduled for release in 4 weeks from now.

Best regards,
Juraj Mäsiar

Hello,

In urgent cases like this, please contact me to my support e-mail (I'm trying to reply asap).
This issue was caused by a rare Firefox bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1478602
And it should be fixed after upgrading to the current version 10.0.
Also your dials are not lost, only thumbnails are not visible.
And to prevent loosing your dials, make sure to either create a manual backup in the Options page or by creating free cloud account.

If the problem does not disappear after upgrading to version 10.0, please write me!

Best regards,
Juraj Mäsiar

Hello,
Please try to upgrade to version 10.0 that fix some rare issues.
If the problem does not disappear after upgrading to version 10.0, please contact me to my support e-mail.

Best regards,
Juraj Mäsiar

Hello,

Can you please contact me to my support e-mail with more details? How exactly did you tried to export your dials. You can also create free cloud account and your dials will be synchronized between devices.

Best regards,
Juraj Mäsiar

Hello,
Seems like you have some issues :)
Anyway if your Firefox is slow, consider using Firefox reset to make it fast again:
https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Regarding features compared to the original Speed Dial by Joep del Rio - I would say I have almost all that he had plus the cloud synchronization. Also I've been developing this for more than 16 months now.

Best regards,
Juraj Mäsiar

Hello,
Almost all of the features are completely free, including cloud synchronization.
Only upload and download of thumbnails is paid feature (my clod server is currently not capable to handle this feature for all users).
Also I would like to point out that I'm developing this addon for more than 18 months with minimum income from the Pro versions sales.

Have a nice day :)

Best regards,
Juraj Mäsiar

Hello,

Well this add-on was originally meant for super-users... I'm trying to make it more intuitive.
Make sure to watch my introduction video here:
https://www.youtube.com/watch?v=wvT4w-R8hJU

I hope it helps.

Have a nice day :)

Best regards,
Juraj Mäsiar

Hello,

I'm not sure what you are referring to, most of the features are for free, only payed feature is thumbnails synchronization because my server would not be able to handle so many users and I can't afford to pay more for renting higher configuration.

If you see some error, please let me know to my support e-mail.

Have a nice day :)

Best regards,
Juraj Mäsiar

Well, what can I say...
Enjoy Firefox 56 forever :-D

Also I would like to point out that I'm working on this add-on solo for more than 15 months and nobody is paying me for that!

Have a nice day :)

Best regards,
Juraj Mäsiar

This add-on is FREE. The Pro version contains only few bonus features that you most probably don't need at all. The 60 days trial is for that. After the trial you will be converted back to FREE Home version.