We don't lock any features behind a paywall. The only difference between a Free account and Paid account is that Free users have a limit on how much tunnelling they can do a month, and Paid users do not. As for the charge you received, we do NOT charge that much for any of our subscriptions, we also do not collect or sell user data. It sounds like the email you have received may be some type of phishing attempt. I suggest you do not select anything in that email, and instead reach out to support at https://help.tunnelbear.com/hc/en-us - they can help confirm if there were any payments made, and answer any questions.

Rawr! Sorry for the trouble connecting. Can you get in touch with our support bears at tunnelbear.com/support? We’ll troubleshoot the issue further!

Rawr! So sorry you ran into issues with your Bear. We do ask you to reach out to us at tunnelbear.com/support so that we can troubleshoot and investigate the issue. You CAN use the extension in incognito mode!
To clarify, when using a VPN it would not matter if you used incognito mode or not, all DNS requests would still need to go through our encrypted servers. That said, as per our strict Privacy and No-logging policy, TunnelBear would NEVER log these request. Please reach out to us for further information on this, and for troubleshooting so we can fix any issues!

Rawr! Sorry to hear that you are having some issues with your Bear. Can you contact us at tunnelbear.com/support so we can investigate this for you? Thanks!

Rawr! Thanks for the review! Sorry to hear that you're unhappy with your Bear because of the above-mentioned items. We require accounts so that users have the capability to upgrade/purchase subscriptions (among other reasons). Regarding the 500MB limit, you can always take advantage of our Twitter bonus to receive 1GB of extra data. If you have any further feedback for us, let us know at tunnelbear.com/support!