Análises de Extensão para a VPN Surfshark
Extensão para a VPN Surfshark por Surfshark
226 análises
- Avaliado em 1 de 5por Lorddevil, há 6 dias
- Avaliado em 1 de 5por AndreMtl 123, há 13 diashave trouble activating..paying it was seamless but configuring it is Hell on Firefox or Linux..I may cancel my purchase
Resposta do desenvolvedor
publicado há 13 diasHi, thanks for your feedback. We're sorry to hear that you had difficulties setting up our Linux app and Firefox extension. We'd like to assist you with this issue, could you reach out to us at support@surfshark.com or by joining live chats on our site? Resposta do desenvolvedor
publicado há 15 diasHi there, we're sorry to hear that you're having issues using Surfshark. We'd love to help you sort things out, so reach out at support@surfshark.com or via live chats and we'll look into it and help you get started.- Avaliado em 1 de 5por Zlod, há 21 diasCan't log in in in cause login page on whitch you redirecting are blocked
Resposta do desenvolvedor
publicado há 21 diasHi, we're sorry to hear that you had issues with logging in and we'd be happy to investigate this issue for you.
Could you contact us at support@surfshark.com or by joining live chats on our site? - Avaliado em 1 de 5por tom, há um mês
- Avaliado em 1 de 5por Flemming, há um mêsi cant login i reset my password and it keeps telling me the password or gmail are wrong i checked everything and its all right i don't know what to do ???
Resposta do desenvolvedor
publicado há um mêsHey Flemming, we're sorry to hear about the trouble you're experiencing with logging in. It sounds like you've already taken some steps to resolve the issue by resetting your password. To assist you further, could you please reach out to us at support@surfshark.com or via live chat? - Avaliado em 1 de 5por foflue, há um mêsi cant login i reset my password and it keeps telling me the password or gmail are wrong i checked everything and its all right i don't know what to do
Resposta do desenvolvedor
publicado há um mêsHi there, we're sorry to hear about the trouble you're experiencing with logging in. It sounds like you've already taken some steps to resolve this by resetting your password. To assist you further, could you please reach out to our support team at support@surfshark.com or via live chat? They'll be able to help you troubleshoot this issue more effectively. - Avaliado em 1 de 5por Usuário 18333386 do Firefox, há 2 meses
- Avaliado em 1 de 5por Usuário 16491044 do Firefox, há 2 mesesWon't allow login. Updated pwd, still won't allow login. Total garbage.
Resposta do desenvolvedor
publicado há 2 mesesHi, thanks for your feedback. We're sorry to hear that you had login issues while using Surfshark and we'd be glad to help you regain access.
Could you contact us at support@surfshark.com or via live chat on our website? - Avaliado em 1 de 5por Nelan, há 2 meses
Resposta do desenvolvedor
publicado há 2 mesesHi, thanks for your review. We'd be happy to help you with any issues you had with Surfshark, could you contact us at support@surfshark.com or via live chat on our website?- Avaliado em 1 de 5por Usuário 14902835 do Firefox, há 3 mesesMy computer currently shows lack of application memory with Surfshark showing 59G of use
Resposta do desenvolvedor
publicado há 3 mesesHi there, thanks for your review. We'd like to take a closer look at the issues you're having with the lack of application memory, could you reach out to us at support@surfshark.com or via live chat on our site? - Avaliado em 1 de 5por Usuário 18200692 do Firefox, há 4 mesesполное неработающее дерьмо да еще и ркгистрацией
Resposta do desenvolvedor
publicado há 4 mesesПривет! Мы будем рады помочь вам с любыми проблемами, возникшими при использовании Surfshark. Не могли бы вы связаться с нашей службой поддержки по адресу support@surfshark.com или через чат на нашем веб-сайте? - Avaliado em 1 de 5por Usuário 18239263 do Firefox, há 4 mesesThey charged me an additional $28.99 aside from the $65.34, when I specifically stated I DID NOT WANT a 12 month extension upon signing up.
Their customer support is simply terrible, as they proclaim to be able to easily claim a refund through their live chat - which I tried after receiving those emails; however, none of their live chat links on the website work.
When I finally get a work around to the live chat, I only get the option to cancel the auto-renewal, but not my money back.
I lost $94.33 in a minute. This company scams people out of their money.Resposta do desenvolvedor
publicado há 4 mesesHi, thanks for your review. We're sorry to hear that you had issues getting a refund for your 1-year extension, could you contact us at miles@surfshark.com? We'd be happy to take a look at your specific situation. - Avaliado em 1 de 5por jan101, há 4 mesesEver since the company began offering complimentary subscriptions through cashback, the service quality has significantly declined. There are frequent VPN disconnects and unstable connections occurring twice a day. The browser extension is subpar, causing a reduction in speed by more than 80% at times. Additionally, the split tunneling feature does not function properly, leading to lag issues while playing games. Customer support is inaccessible, lacking both live chat and email options for assistance. It is disheartening that new customers who availed the cashback promotion receive free VPN with presumably better service, while loyal paying customers like myself experience slow speeds and a lack of support. Thank you for nothing, just lost a customer.
Resposta do desenvolvedor
publicado há 4 mesesHi, we appreciate your feedback. We apologize for the inconvenience you had due to multiple issues while using Surfshark and we'd be happy to help you as much as possible. Could you contact our support team at support@surfshark.com or via live chat on our website? - Avaliado em 1 de 5por John Ryan, há 4 meses
- Avaliado em 1 de 5por APX, há 5 mesesTo be honest, compared with the nordvpn extension, this extension is just junk. Very unstable proxy performance.
Resposta do desenvolvedor
publicado há 5 mesesHello there! We're sorry for the inconvenience that you have encountered. It would be great if you could contact our support team via live chat or email at support@surfshark.com, so they could check further on the issues that you have encountered. - Avaliado em 1 de 5por Alfado, há 6 mesesAbsolute garbage. the customer service is non existent and canceling a subscription is next to impossible. The online FAQ just keeps redirecting to itself and any link to do their "live chat" is fake. The advertised 24/7 customer support is a lie and you'll be asked 3 times to fill out a survey about why you want to cancel just to be again redirected to the FAQ. Email is the only way to get even a automated response just to again be linked to the FAQ and a survey.
Resposta do desenvolvedor
publicado há 6 mesesHi, Alfado! We're sorry for the inconvenience you experienced trying to cancel your subscription. Could you contact us at miles@surfshark.com so we can investigate your case in a personal manner? - Avaliado em 1 de 5por Usuário 18105820 do Firefox, há 6 meses
- Avaliado em 1 de 5por Usuário 17692527 do Firefox, há 7 meses
- Avaliado em 1 de 5por lostprophet, há 8 mesesit simply doesnt work. it works at the beginning of the connection for 1-2 minutes then it stop. useless
Resposta do desenvolvedor
publicado há 7 mesesHey there! We're sorry to hear you had to run into this connection issue. Our team would be glad to help you out. Could you reach out to them via email at support@surfshark.com? Thank you! - Avaliado em 1 de 5por Usuário 18037445 do Firefox, há 8 meses
- Avaliado em 1 de 5por Usuário 16127288 do Firefox, há 8 meses
- Avaliado em 1 de 5por Usuário 11344374 do Firefox, há 9 mesesЭта хрень не работает на территории России
Resposta do desenvolvedor
publicado há 7 mesesПривет! Мы приносим свои извинения за причиненные неудобства, не могли бы Вы связаться с нами по адресу support@surfshark.com. Наша команда с радостью поможет Вам. - Avaliado em 1 de 5por Aleksander_W, há 9 mesesWaste of time, it doesn't work, after enabling browser is not able to connect to any host.
Resposta do desenvolvedor
publicado há 7 mesesHey, Aleksander! We're sorry to hear you had to encounter this issue. We would truly love to help you out therefore if you could please reach out to us at support@surfsark.com. Thank you!