The new UI update was an insane step back for Bitwarden. The extension would have been 5 stars before this update, but now there are some glaring shortcomings and some serious pain points for the user experience. These oversights truly make me question the competence of the team behind this extension. "If it ain't broke..."

Was 5 stars before UI update in December of 2024. The new one makes accessing identity and credit card fills much harder. There were no issues with the old UI. Please revert back to it.

New version lost features I used. No longer has solarized theme and favorites are sorted by use and not able to change sort. Password management is still 5 stars but new version's user experience is losing 2 stars. This maybe not be an issue for all but found it to be an issue for me.

Update 01/21/2025:
Changing from 1-star to 5-star. Bitwarden has listened to its community and implemented the usability improvement which restored the ease of use to a level that is equivalent the original version. However, several settings have to be changed for this to happen. This is not an issue for me, but might be for some other users who don't read reviews, forum posts or update notes.

Original 12/30/2024 review:
It was perfect until the UI update circa Dec 2024 that completely destroyed the ease of use. I can't get to my credit cards / identities on first click. They are now hidden under a drop down menu. Also, the "fill" button becomes so small it becomes a precision job. Please, don't "fix" what's not broken.

5 stars until the new UI update. Please revert to clicking the entire item for auto-filling. Needing to press a tiny "fill" button is a poor user experience.

Was decent before last update, it becomes less intuitive, more complicated do autofill, sometimes i have to go back to the password list to have a fill form button, and some even need to click the tree dots (options) to look for the fill option, definetly a very bad update in therms of usability, this is suposed to autofill our passwords, and thats the reason we install this, somehow they seem o left aside the very essence of this add-on

this new ui is such trash i think i might give proton pass a go

For personal use this is okay, not as good as lastpass, but okay. For enterprise usage, hardly usable. Enter master password, then enter a code that arrives by mail, but when window lose focus it disapears.
It's possible to work around, but the neglection by the developers make me fear for the security of the entire product.

What is this new UI? It is such a mess to get things done, nothing is intuitive, it feels half baked.... Are you trying to copy someone else? Did we really needed all those rounded borders?

I was a happy paying customer, even though I used the opensource version. Why the hell did you break the UI after many years of it being one way, for the sake of change? Trying to find a release I can rollback to.

The best

Latest update has made the UI worse in every conceivable way. More clicking required, less information displayed, slower, and just destroys whatever muscle memory you may have had prior to this update.

I use Bitwarden across all platforms. It's the best password manager I have used.

The latest UI changes are a serious step backwards, and seem to be in the category of "Change for the sake of change". Logically, the number one thing a user does when opening the extension is auto-fill a login - so why is that function relegated to a tiny button and clicking anywhere else opens the saved information, without even a further button to autofill from that point? It's very counterproductive and frustrating.

While I consider Bitwarden one of the best password managers available, latest update (the one introducing new UI) - deserves negative review. Not because the extension is broken or new UI is ugly (it looks really nice), but because you've changed behavior of extension. Providing users with additional settings to go back to previous behavior (or promise to introduce such settings in future updates) is not the way how you should do it. Some users (like relatives and loved ones who were introduced to password managers by more tech-aware people) of extension got confused/lost by your changes - and it's difficult to explain over the phone what should they change to keep using Bitwarden "as usual". That's why new extension behavior should be opt-in for existing Bitwarden users.