Reviews for Proton VPN: Fast & Secure
Proton VPN: Fast & Secure by Proton, Proton Team
415 reviews
- Rated 4 out of 5by Firefox user 18639432, a day ago
- Rated 2 out of 5by misty, 2 days agothe best free VPN available but the only problem is it doesn't work like half of the time and gets stuck loading forever so I have to turn it off
Developer response
posted 2 days agoThat doesn’t sound right. Could you share more details about the issue? Are you receiving any error messages? What type of internet connection are you using? Are you using any other VPN, proxy, or custom DNS services? Do you have any other extensions installed for privacy/security purposes? Contact us at https://protonvpn.com/support/contact so we can help you troubleshoot. - Rated 1 out of 5by Firefox user 17603376, 2 days agoTotally unreliable. Icon on app in tool bar often shows wrong status. Often hangs. Blocks after suspend and have to turn extension off then on again. As bad as Proton's Linux VPN app, wish I wasn't a paying customer.
Developer response
posted 2 days agoWe're sorry to hear that. Could you share more details about these issues? Are you receiving any error messages? Do you have any other extensions installed for privacy/security purposes? Are your browser and the Proton VPN extension up to date? Please contact us at protonvpn.com/support/contact with more details so we can help. - Rated 5 out of 5by RedWolfGTR, 3 days ago
- Rated 5 out of 5by SHVED, 5 days ago
- Rated 1 out of 5by Aquapura, 5 days agoТакая же не работающая помойка, как и на андроиде. Не рекомендую.
Developer response
posted 5 days agoSorry to hear that. Could you share more details on what exactly doesn't work? Are you having trouble connecting to our servers, or is there a different issue? Are you receiving any error messages? Contact us at protonvpn.com/support/contact with more details so we can help you troubleshoot. - Rated 5 out of 5by Firefox user 18909402, 7 days ago
- Rated 5 out of 5by Arslan Arslan, 7 days ago
- Rated 4 out of 5by Einar Ólafsson, 9 days agoIt work mostly well, but it will have issues reconnecting if the computer goes to sleep or if Firefox serivce get interutped in some way. The extentions does not seem to be listed on Proton support pages, so not sure either where to report these issues or find forums to discuss issues.
Developer response
posted 8 days agoSorry to hear that. Could you share more details about the issue? Are you receiving any error messages? What type of internet connection are you using? Do you have any other extensions installed for privacy/security purposes? Please contact us at protonvpn.com/support/contact with more details so we can investigate the issue further. - Rated 2 out of 5by Firefox user 18958776, 12 days agoWhen it works it's relatively good, though lacking in features compared to the full-fledged mobile or desktop apps (eg. no ability to configure profiles such as "stealth"). Unfortunately it very frequently fails to connect, or will say it's connected but you can't actually load any web pages. Sometimes the extension itself will even say that it is having trouble connecting and needs to be reinstalled which does work...until the same problem happens all over again. If it weren't for the reliability issues it would be an easy 4-star extension, with the 5th star being reserved for feature-parity with the mobile and desktop apps.
Developer response
posted 11 days agoSorry to hear that. Could you share more details about the connection issue? What exactly is the error message you're receiving? Are you using any other VPN, proxy, or custom DNS services? Are both your browser and the Proton VPN extension up to date? Contact us at protonvpn.com/support/contact so we can help you troubleshoot.
Meanwhile, we've documented your feedback for future consideration as our team is constantly working on feature parity across all platforms. - Rated 5 out of 5by Firefox user 17710924, 14 days ago
- Rated 1 out of 5by Dr. B. R. Shriradhakrishnasharnam, 15 days agoNot available for Firefox on Android, so I have no choice other than to skip it.
Developer response
posted 13 days agoThe browser extension is currently not officially supported on Firefox for Android, however, we will work on a mobile-friendly version in the future. In the meantime, you can download the native Proton VPN app at protonvpn.com/download-android. - Rated 5 out of 5by Hieu T., 17 days agoThe extension is not working at all at the time I am writing a review so I am forced to use the desktop app again which cuts my internet speed to 1/4th. Review will change if this is fixed. Edit:they fixed it
- Rated 5 out of 5by Firefox user 18380387, 19 days ago
- Rated 1 out of 5by Jean-Jacques TAKAMURA, 19 days agoExtension has been extremely reliable for me over the years but over the past couple weeks the experience has really gone downhill, the VPN doesn't auto-connect on browser start, it loses connection very often and does not connect to a new server, and it often fails, outright saying I need to re-install the extension, which I have done a couple times now, to no avail. Not sure what they are cooking but I can't say I'd recommend the extension right, I will be sure to update my rating should this be a temporary spell.
Developer response
posted 13 days agoSorry to hear that. Would you mind sharing more details about these issues? Are your browser and the Proton VPN extension both up to date? Do you happen to be using any other extensions for privacy/security purposes? What type of internet connection are you using? Contact us at protonvpn.com/support/contact with more details so we can help you troubleshoot. - Rated 5 out of 5by Firefox user 13856003, 22 days ago
- Rated 5 out of 5by Nova D. Kayis, 24 days ago
- Rated 5 out of 5by Retromania, 25 days ago
- Rated 1 out of 5by Jojo, a month ago
- Rated 3 out of 5by владимир, a month ago
- Rated 5 out of 5by Firefox user 14398555, a month ago
- Rated 4 out of 5by Rishi Bose, a month ago
- Rated 1 out of 5by RipvWinkle, a month agoIf isp blocking proton site there is no way to use this extension because authorization is going before establish vpn connection.
Developer response
posted a month agoSorry to hear that. We've shared your feedback with the team for further investigation. That said, if you have the opportunity to install our native Proton VPN app or connect through the manual setup methods, we'd suggest doing so as an alternative.