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Reviews for Rakuten: Get Cash Back For Shopping

Rakuten: Get Cash Back For Shopping by Rakuten

4.5 Stars out of 5
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64 reviews
  • by Firefox user 16777243, 4 years ago
  • by Kinsarae, 4 years ago
    Pretty sure this extension is simply for monitoring your shopping habits. Housewares, electronics, etc NEVER seem to qualify no matter where you shop. There are more than enough companies spying on us in the name of a false return, I don't need the extra paranoia.

    Developer response

    posted 4 years ago
    We take our Members' privacy very seriously. Our Privacy Policy does a good job of explaining how we use your information ( Rakuten.com/help/article/privacy-policy-360002101688 ). Every one of our partnered merchants has their own Cash Back Terms that may exclude certain items, departments, or other things from earning Cash Back. A little review goes a long way to helping our Members rack it up with Rakuten. If you have any more questions, don’t hesitate to reach out to us at memberservices@rakuten.com. We are here to help!
  • by Raz, 5 years ago
    Did not take into account the cashback of any purchase.

    Developer response

    posted 5 years ago
    We always want our members to receive the Cash Back they earn! We'd like to look into this for you as promptly as possible. Please email us at memberservices@rakuten.com.
  • by Firefox user 14022003, 5 years ago
    For whatever reason, this extension is just sitting there doing NOTHING and I have to contact Rakuten for manual corrections CONSTANTLY!! Is there a better cash back extension out there???

    Developer response

    posted 5 years ago
    We're sorry to hear you've had this experience with us. Please reach out to us at memberservices@rakuten.com so we can look into this for you.
  • by bape, 5 years ago
    Constantly get a yellow ribbon notifying that this add on is slowing down firefox.

    Developer response

    posted 5 years ago
    Our development team is aware of this issue and it should be resolved in a future update/release of our Cash Back Button extension. In the meantime, you may access our services directly by going to Rakuten.com or by using our mobile app.
  • by Firefox user 15412955, 5 years ago
    Past month or so, has caused my browser to be unusable with slowdown and lag. And 90% of the time, doesn't actually track cash back - its intended function.

    Developer response

    posted 5 years ago
    Our development team is aware of this issue and it should be resolved in a future update/release of our Cash Back Button extension. In the meantime, you may access our services directly by going to Rakuten.com or by using our mobile app.
  • by dave, 5 years ago
  • by greekstallion, 5 years ago
    This add-on all of a sudden started causing immense lag and for my browser to lock up. Reinstalling didn't fix it. Only fix was to uninstall the add-on, which is a bummer because I used it a lot. Other reviews show I'm not alone. Add-on hasn't been updated in a month and a half.

    Developer response

    posted 5 years ago
    Our development team is aware of this issue and it should be resolved in a future update/release of our Cash Back Button extension. In the meantime, you may access our services directly by going to Rakuten.com or by using our mobile app.
  • by Firefox user 15899196, 5 years ago
    Current version of the addon significantly lags the search suggestions for google.com. Reinstall didn't do anything.

    Developer response

    posted 5 years ago
    Our development team is aware of this issue and it should be resolved in a future update/release of our Cash Back Button extension.
  • by turtlefish, 5 years ago
    The add-on causes Google suggest slowdown on google.com page

    Developer response

    posted 5 years ago
    This issue can typically be fixed by making sure your browser is up-to-date and uninstalling and reinstalling our Cash Back Button extension. For more help, please reach out to us at memberservices@rakuten.com.
  • by Firefox user 12795564, 5 years ago
  • by Firefox user 14820261, 5 years ago
  • by RangerHume3, 6 years ago
    sucks point blank >>>

    Developer response

    posted 6 years ago
    We'd love to help troubleshoot any issues you are having with our Cash Back Button. Please reach out to our team at memberservices@rakuten.com. We are here to help!
  • by Firefox user 15289936, 6 years ago
  • by Firefox user 15236060, 6 years ago
  • by Firefox user 15114797, 6 years ago
    What has happened to this app?? I can't get it to work at all anymore :(

    Developer response

    posted 6 years ago
    We are working with our developers to resolve this issue. Please reach out to us at memberservices@rakuten.com so we may assist you in bringing full functionality to your Cash Back Button.
  • by Firefox user 13028117, 6 years ago
    Not working properly. Can't login to sites because it blocks the login option. No "Activate Later" and no "X" to close button option. Used to be terrific. Not now.

    Developer response

    posted 6 years ago
    We are working with our developers to resolve this issue. Please reach out to us at memberservices@rakuten.com so we may assist you in bringing full functionality to your Cash Back Button.
  • by Firefox user 14158999, 6 years ago
    Stopped working properly. Always asking to Log In

    Developer response

    posted 6 years ago
    Our team is actively working with Mozilla's Firefox to resolve this issue for our members. You will need to be sure that you have the most recent version of Firefox installed. Then proceed to https://www.ebates.com/button.htm and simply click the “Get the Button” link. This will automatically update your Cash Back Button.
  • by Firefox user 15048340, 6 years ago
    Wont open, wont remind me, wont register a purchase

    Developer response

    posted 6 years ago
    Our team is actively working with Mozilla's Firefox to resolve this issue for our members. You will need to be sure that you have the most recent version of Firefox installed. Then proceed to https://www.ebates.com/button.htm and simply click the “Get the Button” link. This will automatically update your Cash Back Button.
  • by Firefox user 14680265, 6 years ago
    can not download the button says connection error

    Developer response

    posted 6 years ago
    Our team is actively working with Mozilla's Firefox to resolve this issue for our members. You will need to be sure that you have the most recent version of Firefox installed. Then proceed to https://www.ebates.com/button.htm and simply click the “Get the Button” link. This will automatically update your Ebates Cash Back Button.
  • by Firefox user 15019661, 6 years ago
    This is useless for Firefox on my iMac right now. For some reason I don't have access to update the latest version. Only 4.17 is available to me. When I click the pop-up button in my menu, nothing happens now! I can't even access the eBates website. Please, please fix this!

    Developer response

    posted 6 years ago
    We definitely want to make sure our Cash Back Button and our website are working for all our members. Please reach out to our Member Services team by email at memberservices@rakuten.com so we may work with you directly to get this fixed.
  • by Firefox user 15001527, 6 years ago
    Can't close Ebates covering window wo having to go to their website.

    Developer response

    posted 6 years ago
    We definitely want the Button to be helpful, not a nuisance. Here’s how to disable the pop-up reminders:

    1.  Click on the Cash Back Button icon (the “E”).

    2.  Click on “Settings” at the bottom of the drop-down that appears.

    3.   To hide the Activate Cash Back reminders, check the box for “Do not display Activation Hover on these sites.”

    4.  Enter the URLs of sites you don’t want reminders for. When you’re done, click "Save.”
  • by Firefox user 14997524, 6 years ago
    After several weeks, the add-on still does not allow one to login and actually use Ebates. Please fix!

    Developer response

    posted 6 years ago
    Our team is actively working with Mozilla's Firefox to resolve this issue for our members. You will need to be sure that you have the most recent version of Firefox installed. Then, proceed to https://www.rakuten.com/button.htm and simply click the “Get the Button “link. This will automatically update your Ebates Rakuten Cash Back Button.

    If this does not resolve your issue, please email us at memberservices@rakuten.com so we further assist.
  • by Teresa, 6 years ago
    Cash back button no longer works/activates on shopping sites, I click button,now it takes me to rakuten to sign in and begin shopping from that site, does NOT work like it used to!

    Developer response

    posted 6 years ago
    Hi Teresa!
    Our team is actively working with Mozilla's Firefox to resolve this issue for our members. Please click through directly from Ebates.com for your shopping in the meantime. We'd like to do something special for you. Please email us at memberservices@ebates.com with the subject of your email "Firefox Button Assistance".
  • by Firefox user 14983086, 6 years ago
    I have been useing this app with firefox and when I apply the cashback button it takes you off of ebay and on to Rakuten where you have to sign in every time.Rakuten says to go through Rakuten to ebay.I still did not get the cashback even after going through Rakuten to ebay.

    Developer response

    posted 6 years ago
    Our team is actively working with Mozilla's Firefox to resolve this issue for our members. Please click through directly from Ebates.com for your shopping in the meantime. We'd like to do something special for you. Please email us at memberservices@ebates.com with the subject of your email "Firefox Button Assistance".