BIGLOVE.AI Zendesk Assistant wót BIGLOVE.AI

Effortlessly capture customer messages from Zendesk tickets and generate AI-driven replies using BIGLOVE.AI, enhancing your support workflow.

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Unleash the power of AI in your Zendesk workflow with the BIGLOVE.AI Zendesk Assistant.

This powerful browser extension seamlessly integrates with your Zendesk account to supercharge your customer support efficiency. The assistant automatically captures and analyzes customer conversation threads from your Zendesk tickets, providing you with the context you need at a glance.

Key Features:

Effortless Message Capturing: Automatically scrapes and caches messages from active Zendesk tickets, ensuring you have the full conversation history instantly available in the sidebar.
AI-Powered Reply Generation: Leverages the intelligence of BIGLOVE.AI to generate context-aware, high-quality replies. Drastically reduce response times while maintaining a personal touch.
Seamless Zendesk Integration: Works directly within the Zendesk agent interface. The assistant appears as a convenient sidebar, providing access to its features without ever leaving your workflow.
Streamlined Workflow: By automating the process of gathering context and drafting replies, this assistant helps you resolve tickets faster, handle more conversations, and improve overall customer satisfaction.

To function, this add-on requires access to Zendesk pages to read ticket information and communicates with the BIGLOVE.AI and OpenAI APIs to provide its AI capabilities.

Get started today and transform your customer support experience!

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Wersijowe informacije za 1.18.0

Version 1.18.0 – Product Cache & UX Improvements

🚀 Features & Enhancements

Complete Product Data Caching
On extension startup or manual refetch, fetches all products from Airtable and enriches each with WooCommerce data.
Stores enriched product data in browser.storage.local for instant search and display.
Manual Refetch Button
Added a "Refetch Products" button below the Products title.
Button is disabled during fetch and shows a loading state.
Cache age info now clearly states "Products cached X ago".
Progress Bar Improvements
Progress bar updates in real-time for each product fetched.
Status text shows "Processing X of Y products..." for transparency.
Progress bar and refetch button are disabled during fetch for better UX.
Search Optimization
Search now uses only the enriched cache, resulting in instant results with complete product details.
No background API calls during search.
Cache Versioning & Migration
Automatic cache invalidation and migration on extension update.
Old cache is cleared and refetched if the data structure changes.
UI Consistency
Refetch and refresh buttons now use the same icon (↻) and matching styles, with distinct color themes.
Refresh-messages button uses a soft green color; refetch-products uses soft blue.
Cache Age Display
Cache age info now explicitly refers to "Products" for clarity.

🐞 Bug Fixes

Fixed race conditions and duplicate event listeners in sidebar and background scripts.
Improved error handling for product fetch and cache operations.
Ensured coupon generation is blocked for products already on sale.

📝 Other Changes

Added documentation for cache migration, enrichment strategy, and search optimization.
Improved logging for debugging and transparency.

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