Отзывы на Расширение Surfshark VPN
Расширение Surfshark VPN от Surfshark
47 отзывов
Ответ разработчика
размещено месяц назад您好,感謝您的回饋。 得知您無法使用您的專用 IP,我們深表遺憾,我們很樂意為您調查此問題。
您可以透過 support@surfshark.com 或加入我們網站上的即時聊天聯絡我們的支援團隊嗎?- Оценено на 3 из 5от edd, 2 месяца назадI don't know how to login with my google account on Firefox extension.
Ответ разработчика
размещено 2 месяца назадHi there Edd. Thanks for reaching out. To log in with your Google account on the Firefox extension, please ensure you have the latest version of the Surfshark extension installed. If you're still facing issues, our support team is ready to assist you further. Contact us at support@surfshark.com or via live chat for step-by-step guidance. - Оценено на 3 из 5от Hank Cianci, 3 месяца назад
- Оценено на 3 из 5от Пользователь Firefox 18234242, 5 месяцев назад
- Оценено на 3 из 5от Пользователь Firefox 18033214, 6 месяцев назадThe extension works great, however I had issues with the desktop app using the latest Ubuntu OS. I logged out one time and never was able to login again. I could use the static set up up configuration wireguard settings in the OS but the app itself never worked again.
Ответ разработчика
размещено 6 месяцев назадHi there, thanks for your feedback. We'd be glad to help you with the login issues you had on our Linux app, could you reach out to our support team at support@surfshark.com or via live chat on our website? - Оценено на 3 из 5от Пользователь Firefox 13385820, год назадFor a long time it worked really well. But in the past month and a half, it stopped. Proxy connection error. Two chats with support later (the first making me reset/reinstall entire Firefox pointlessly, the second finally admitting it's a known issue and promising me they're working on it) it's still not resolved. If it doesn't, soon - I'm going to be forced to consider cancelling my (almost four-year long) subscription.
Ответ разработчика
размещено год назадHi there! We're very sorry to hear you're experiencing these issues, but if you've reached out to our Customer Support via email - support@surfshark.com, you should expect a reply in a couple of hours. We are sure we can think of an alternative for you! - Оценено на 3 из 5от Пользователь Firefox 17886233, год назадIs there any options to turn on vpn automatically with operating firefox?
Ответ разработчика
размещено год назадHey there! To turn on auto-connect on a browser extension, simply go to the Surfshark extension > Settings > VPN settings. You can even choose which location you want to connect to! - Оценено на 3 из 5от Scheming9529, год назадВ целом, сервис хороший. Но конкретно это расширение выгядит устаревшим и не обновлялось уже 3 года, по сравнению с хромом, там приложение выглядит куда лучше и современнее. Хотелось бы, чтобы и для фаерфокса обновили.
Ответ разработчика
размещено год назадHey there! Thank you for your review! The newest version of our extension is not accessible temporarily, although the new version will be available really soon! - Оценено на 3 из 5от Diomas, год назадUnfortunately this extension doesn't work for my most frequent use case: enable VPN only on certain sites that I have issues with accessing in a normal way.
Most of sites works just fine without VPN and I don't want them to be opened via VPN (because sometimes it even breaks them). But with this extension enabled, VPN is being applied to all sites and tabs inside firefox.
There is a feature to black list sites from being covered with VPN, but it doesn't make sense since I would need to list any possible site there except just few ones that really need to be opened with VPN.Ответ разработчика
размещено год назадHey there! We're sorry to hear that you're having to deal with such poor experience! I'm sure that our friendly customer support team would love to take a further look at the issues you're having! It would be great if you could reach out to us via live chats or write us an email at support@surfshark.com - Оценено на 3 из 5от Пользователь Firefox 13509920, год назадWhy "Pause" option is not included on Linux / Ubuntu version?. I can't find one/
Ответ разработчика
размещено год назадHey there! For the time being, this feature is not implemented on Linux Surfshark app, however, your thank you for your feedback! 🦈 - Оценено на 3 из 5от Пользователь Firefox 14317850, год назад
- Оценено на 3 из 5от Пользователь Firefox 13678054, год назадпроблема с поиском на некоторыx сайтаx, если плагин включен
Ответ разработчика
размещено год назадПривет! Сожалеем, что у вас возникли проблемы с нашим сервисом. Я уверен, что наши агенты службы поддержки смогут вам помочь! Вы можете связаться с ними по адресу support@surfshark.com. Мы будем ждать! - Оценено на 3 из 5от Nick, 2 года назад[Issue] Slow on Firefox but fast on Edge
I love your product and have been using this extension on Microsoft Edge for months. However, when I switched to Firefox, I noticed that the extension for Firefox was much slower than Edge's.
Sometimes even a simple search takes more than five seconds, which is definitely not a pleasant user experience. It is so slow that I have to turn it off frequently.
I would be grateful if you could fix this problem asap. Thank you!Ответ разработчика
размещено 2 года назадHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! 🙏 - Оценено на 3 из 5от Пользователь Firefox 17645218, 2 года назад
- Оценено на 3 из 5от Пользователь Firefox 17498803, 2 года назад
- Оценено на 3 из 5от Links-plus2, 2 года назад
- Оценено на 3 из 5от Пользователь Firefox 17286551, 2 года назадWorks well on computer, but slows down phone and Ipad waaayy to much
Ответ разработчика
размещено 2 года назадHi there! Thank you for your feedback. Our team would surely love to investigate this, could you get in touch with them via live chat support or write us an email at support@surfshark.com? - Оценено на 3 из 5от SuperBabyFace, 2 года назадProxy authentication error, where the extension can't connect, even with proxy off on windows.
Ответ разработчика
размещено 2 года назадHi! Sorry to hear you have experienced this issue with our Firefox extension. Could you get in touch with our lovely support agents via live chat or at support@surfshark.com? I am sure they will solve this issue in no time. - Оценено на 3 из 5от Пользователь Firefox 17343671, 2 года назадWorks great when it's connected but the problem is that it frequently disconnects without my realizing it. that concerns me me because I am on sites that I need security, like my bank and email.
Ответ разработчика
размещено 2 года назадHello there! I am sorry to hear that you've experienced these issues with our Firefox extension. Could you try contacting our friendly customer success team via live chat or email support@surfshark.com? I am sure that they will do their best to help you! - Оценено на 3 из 5от G. Nijman, 2 года назад
- Оценено на 3 из 5от dietmar, 2 года назад
- Оценено на 3 из 5от Guo Yunhe, 3 года назадNot working in China at all. Cannot connect to any proxy server. Hope you can fix it!
Ответ разработчика
размещено 3 года назадHello Guo! Thank you for your feedback! Unfortunately, some of our servers have been recently blocked by China's government. At the moment, we offer manual connection guides. It would be awesome if you could pop us an email at support@surfshark.com, and I am sure that our lovely support team will be able to help you out! - Оценено на 3 из 5от Пользователь Firefox 14684436, 3 года назадAm I missing something? Surfshark makes it more difficult to do my banking and other things like that on usually trusted sites. I have to disable it to do my banking, annoying.
Ответ разработчика
размещено 3 года назадHi there! We're truly sorry to know you've stumbled upon issues while using our VPN service in your daily life. Perhaps you could get in touch with our Customer Success team via surfshark.com or at support@surfshark.com? Our agents will be happy to assist you in resolving these troubles! - Оценено на 3 из 5от BB, 3 года назадThere is no whitelist for Firefox Mac or Mac OS, otherwise seems to be working fine.
Ответ разработчика
размещено 3 года назадHi there! Sadly, Whitelister is only available on Android, Windows and our Chrome extensions (called Bypasser there). However, if there is any way we could improve your experience, feel free to send us a letter to support@surfshark.com! - Оценено на 3 из 5от Reinis Mazeiks, 3 года назадGood i guess. Keeps signing me out every month which is annoying
Ответ разработчика
размещено 3 года назадHey there, thank you for the feedback! Could you please contact our Customer Success team for the investigation? We are always working on new features and functionality and we would like to help you out on fixing this issue! You can contact them via Live Chat on our website or via email at support@surfshark.com!