iGuge collects four types of information:
(i) Information related to your account ("personal information")
This information is collected for the purpose of administering your iGuge subscription and includes your name, email address, and payment information, which you submit on our order page when you subscribe for the Services.
(ii) Aggregate Apps and Proxy connection summary statistics
iGuge collects minimal information about usage in order to maintain excellent customer support and quality of service. The section below specifies in detail what information we collect These statistics never include anything about what the user did with the Proxy: no data about the contents or destinations of Proxy traffic, no DNS queries, and no IP addresses.
(iii) (User-controlled option): Anonymous app diagnostics, including crash reports
App diagnostic data, which include crash reports, usability diagnostics, and Proxy connection diagnostics, are anonymized and cannot be tied back to individual iGuge users. This feature is similar to a "send bug report" option. Users can specify in the settings menu of any iGuge App whether to send these data to us.
(iv) Only for users who choose to use the Mediastreamer service: IP addresses authorized to use Mediastreamer
Separately from Proxy services, we also provide our optional Mediastreamer service for devices such as Apple TV that do not support Proxys. Users who opt in to using MediaStreamer can choose to register specific IP addresses that should be authorized to use the service; these IP addresses are only used by iGuge to provide the optional MediaStreamer service and not for any other purpose.
iGuge collects personal information that you provide to us directly through the Site. We require that you provide personal information, such as an email address and payment information, in order to establish an iGuge account, and so that we can email you, collect payments from you, and respond to support queries that you initiate. The specific information collected varies depending on the payment method you choose. To minimize the amount of personal information you submit to us,we recommend that you use Bitcoin payments when subscribing to our Service.
iGuge uses your email address for the following reasons:
To send emails related to payment transactions.
To provide links to our Site, including password reset emails.
To send you updates and announcements.
To communicate with you about your Proxy services or respond to your communications.
To send marketing information, such as iGuge offers, surveys, invitations, and content about other matters in connection with iGuge ("Marketing emails"). You may choose to not receive Marketing emails by following the opt-out procedure described in these emails.
Aggregate Apps and Proxy Connection Summary Statistics
We ensure that we never log browsing history, traffic destination, data content, IP addresses, or DNS queries. Therefore:
We do not know which user ever accessed a particular website or service.
We do not know which user was connected to the Proxy at a specific time or which Proxy server IP addresses they used.
We do not know the set of original IP addresses of a user's computer.
Should anyone try to compel iGuge to release user information based on any of the above, we cannot supply this information because the data don't exist.
In order to maintain excellent customer support and quality of service, iGuge collects the following information related to your Proxy usage:
Apps and Apps versions
We collect information related to which Apps and Apps version(s) you have activated. Knowing your current version of the Apps allows our Support Team to troubleshoot technical issues with you.
We collect information about whether you have successfully established a Proxy connection on a particular day (but not a specific time of the day), to which Proxy location (but not your assigned outgoing IP address), and from which country/ISP (but not your source IP address). This minimal information assists us in providing technical support, such as identifying connection problems, providing country-specific advice about how to best use our Service, and to enable iGuge engineers to identify and fix network issues.
Aggregate sum of data transferred (in MB)
We collect information regarding the total sum of data transferred by a given user. Although we provide unlimited data transfer, if we notice that a single user pushes more traffic than thousands of others combined, thereby affecting the quality of service for other iGuge users, we may contact that user for an explanation.
We collect minimal usage statistics to maintain our quality of service. We may know, for example, that our customer John had connected to our New York Proxy location on Tuesday and had transferred an aggregate of 823 MB of data across a 24-hour period. John can't be uniquely identified as responsible for any specific behavior because his usage pattern overlaps with thousands of other iGuge customers who also connected to the same location on the same day.
We’ve engineered our systems to categorically eliminate storage of sensitive data. We may know THAT a customer has used iGuger but we never know HOW they have utilized our Service. We stand by our firm commitment to our customers' privacy by not possessing any data related to a user's online activities.
Jurisdiction and Applicable Law
iGuge's core mission is to keep your information private. In service of this mission, iGuge's headquarters and registered place of business is in the British Virgin Islands (BVI)f which has stricter laws concerning information disclosure than most countries.
The BVI has no data retention laws, and any legal order requiring a BVI company to disclose customer records must come from the BVI Supreme Court. Under BVI law, information requests from foreign courts or law enforcement are subject to a "dual criminality" provision, meaning that the request is upheld by the BVI Supreme Court only if the same crime is punishable by at least a one-year prison sentence under BVI law, had it taken place in the BVI. Should we receive a valid legal order from the BVI Supreme Court, it is important to note that iGuge does not collect any IP addresses, browsing history, traffic data, or DNS queries that could be used to identify any specific user.
Storing of Information Related to Email, Live Chat, and Feedback Forms
iGuge keeps records of any correspondence, questions, complaints, or compliments you submit to us through our Site or Services, along with our response. Depending on how you contact iGuge, we may collect your email address and any additional information you provide to us. Having full correspondence records enables our staff to provide the best possible customer support experience.
We use two different third-party platforms for support correspondence: Zendesk for emails and support tickets, and SnapEngage for live chat. When you correspond with us using these platforms, they will store your correspondence records—including your email address, as well as user and device attributes that help with troubleshooting, such as the country you are contacting us from and your device's operating system. Both platforms utilize modern security practices and HTTPS encryption.
Security Measures to Protect Your Information
iGuge uses best-in-class physical, procedural, and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of information. Access to user information is restricted to staff who require such access to perform their job functions.
While we believe these systems are robust, it is important to understand that no data security measures in the world can offer 100% protection.
Servers are housed in data centers with strong security practices. None of these data centers require us to collect or store any traffic data or personal information related to your use of Proxy Services. If any data center were to ask us to log such data, we would immediately cease operations with said data center and find alternative options.
Even if a government were to physically seize one of our Proxy servers and manage to break its disk encryption, there would be no logs or information that would tie any individual user to a particular event, website, or behavior.
A mobile identifier is an identifier provided by an Android or iOS device. It does not contain your name or email address. iGuge uses mobile identifiers to generate statistics related to the marketing channels and advertising partners through which users learned about and signed up for iGuge mobile apps.
Disabling or resetting mobile identifiers
Users may disable or reset the mobile identifiers associated with their devices at any time. For instructions, see Apple's page on Advertising & Privacy on iOS devices adn Google's page on Managing your Google Settings on your Android device.
The Site may contain links to external websites that do not fall under iGuge's domain. iGuge is not responsible for the privacy practices or content of such external websites.
Users in the European Union
iGuge is committed to user privacy globally, and our existing practices reflect that through minimal collection of data and ensuring users have control over their personal information. The General Data Protection Regulation (GDPR) of the European Union (EU) requires us to outline those practices in a specific manner for users in the EU.
For the purposes of fulfilling our contractual obligations to users, including:
Providing users with the Services and Apps they have requested,
Managing user subscriptions and processing payments.
Providing customer support.
For a legitimate interest associated with the operation of our business, including:
Enhancing the quality, reliability, and effectiveness of our Site, Services, and Apps.
Communicating with customers to provide information and seek feedback related to our Services and Apps.
With the consent of users, which users can withdraw at any time.
You can exercise your rights under the GDPR to access, transfer, correct, delete, or object to the processing of your personal information by contacting us at firstname.lastname@example.org