Keep your support workspace close while you work.

WE4 Support brings your business’s support conversations and upcoming meetings into Chrome’s side panel. Review cases, reply to customers, organize your inbox, and set follow-up reminders without switching back to the admin portal.

Manage cases and conversations

• Browse support cases and live chats, read message history, and reply to customers.
• Set Low, Medium, High, or Urgent priority, with colored backgrounds that make priorities easy to identify.
• See when each case was opened.
• Add private staff notes and tags.
• Mark cases as resolved or reopen them.
• Send and download supported images and PDFs up to 10 MB.

Organize your inbox

• Search by subject, customer, case number, or hashtag.
• Filter conversations by status, type, and visibility using toggle buttons.
• Collapse the filters to leave more room for conversations.
• Drag conversation boxes above or below one another to save your preferred order.
• Hide conversations and restore them from the Hidden view.

Set case reminders

Choose a reminder in minutes or hours, up to 10 hours. A countdown appears in the case and its inbox box.

When the reminder expires, WE4 Support opens an extension window with the case and plays a repeating sound until you press Stop reminder. You can replace or cancel a reminder at any time.

Stay informed

• See an unread-conversation badge on the extension icon.
• Hear a ping when new customer activity is detected.
• View upcoming meetings and receive schedule-change alerts when your business has the meetings module enabled.

Work comfortably and securely

Choose Light, Dark, or System appearance. Sign in through your WE4 admin portal, with access controlled by your account permissions and MFA requirements.

A WE4 business account is required. The browser must be running for alerts; sleep and browser scheduling may delay reminders. Locked cases require sign-in before viewing. Reminder settings are local to your browser connection, and reconnecting clears future timers.

WE4 Support 0.1.8

• Choose System, Light, or Dark appearance in Settings.
• Updated WE4 branding with logos that adapt to light and dark mode.
• Access upcoming bookings and meetings from the Meetings tab when your tenant’s Booking module is enabled.
• Administrators can view meetings across tenant locations; employees see meetings assigned to their linked employee profile.
• Receive live meeting updates and generic meeting-change notifications while the workspace is unlocked.
• Removed a legacy dynamic-code fallback from the bundled SignalR library for Firefox compatibility.