Quick Reply — Twilio Flex — iNET BPO Pvt Ltd

Quick Reply — Twilio Flex adds a collapsible side panel to the Twilio Flex agent desktop that helps live-chat agents respond faster.

Features:
- 21 default reply templates, auto-seeded per agent profile
- Local keyword classifier suggests relevant replies based on the customer's message (Deposit, Withdrawal, Bonus, Bet, Account, General)
- One-click or keyboard-shortcut insertion directly into the Flex textarea
- Multiple agent profiles, each with its own reply set
- [agent's name] token auto-substituted with the active profile's name
- Alt+1…9 and backtick-leader shortcuts for instant insertion
- Clipboard fallback with toast notification if direct insertion isn't possible

Everything runs locally in your browser — no backend server, no external API calls, no data collection.

Only active on flex.twilio.com.