Отзывы на NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox от NordVPN
548 отзывов
Ответ разработчика
размещено 2 дня назадЗдравствуйте, мы сожалеем, что наш продукт не соответствует вашим ожиданиям. Чтобы лучше помочь вам, не могли бы вы уточнить проблему, связавшись с нашей службой поддержки по адресу support@nordvpn.com? Они доступны 24 часа в сутки 7 дней в неделю и готовы помочь. -E.G.- Оценено на 1 из 5от Пользователь Firefox 14927276, 8 дней назадAbout 3 months ago the extension went from great to absolutely bad. The extension functions, which means websites will load very slowly, when Firefox is first opened. 10 - 20 minutes later nothing will open and I get the same notice when the attempt times out; Secure Connection Failed, PR_CONNECT_RESET_ERROR.
After multiple attempts to correct this issue, the best fix I've discovered is turning off NordVPN. I've used NordVPN products on my devices for years. Fortunately, my current subscription expires in August and I'm going to do myself a favor and not renew.Ответ разработчика
размещено 8 дней назадHello. We'd love to look into your issue in more detail if you could contact our support team via live chat or email at https://nordvpn.com/contact-us/. Alternatively you may reach out to us via social media platforms @NordVPN such as Twitter, Facebook or Instagram. Thank you! -Neo - Оценено на 1 из 5от Пользователь Firefox 14078819, 9 дней назадSuddenly wants access to your browsing history.... why?
Ответ разработчика
размещено 9 дней назадHello, we are sorry for any confusion. The changes occurred due to a browser update, which is beyond our control. However, please rest assured that we remain fully compliant with our no-logs policy. No permissions have been altered on our end, ensuring that your data remains fully protected and secure. -E.G. - Оценено на 1 из 5от Пользователь Firefox 18430564, 17 дней назадТребует регистрации, вот только доступ к страницам регистрации заблокирован.
Ответ разработчика
размещено 17 дней назадЗдавствуйте. Вместо этого попробуйте посетить домен https://nord-help.net/. Если у вас по-прежнему возникают проблемы, свяжитесь с нами по адресу support@nordvpn.com, и мы будем рады помочь в дальнейшем. -Neo - Оценено на 1 из 5от Michael, месяц назад"Couldn't connect.
We're trying again" this is what I get. Is not working anymore with Firefox or Chrome. I paid for this and is not working at all. I am so frustrated. FIX YOU ADD ON!Ответ разработчика
размещено месяц назадHello. It'd be the best if you could contact our team via live chat or email for them to take a closer look at the issue. We would be happy to help you out resolving the issue. Support team is online 24/7 at https://nord-help.net/contact-us/. -Neo Ответ разработчика
размещено месяц назадЗдравствуйте! Учтите, что содержание инфраструктуры требует затрат, и в большинстве случаев бесплатные VPN-сервисы прибегают к продаже ваших онлайн предпочтений и данных о просмотре сайтов. Поскольку мы взимаем плату за подписку, мы можем поддерживать нашу строгую политику отсутствия логов и обеспечить сервис премиум-класса. -D.I- Оценено на 1 из 5от Пользователь Firefox 14343652, месяц назад
- Оценено на 1 из 5от Пользователь Firefox 18461441, месяц назадAbout a month ago this extension suddenly stopped working.
After contacting the support team, they were able to determine the cause, but replied that "we are unable to fix this problem" and abandoned any further work.
I am still unable to use this extension to this day, which is very disappointing as I was a loyal user of this extension.
I hope the developer will improve the extension as soon as possible and try to reduce the number of people like me.Ответ разработчика
размещено месяц назадHello, we apologize for all the inconvenience caused. Could you please provide the ticket ID you received when you contacted our support team? We would like to review your case. In the meantime, we recommend using our NordVPN application instead of the browser extension. Thank you for your understanding. -E.G. - Оценено на 1 из 5от Пользователь Firefox 18039112, 2 месяца назадDoes not work with firefox, No extension shows up anywhere.
Ответ разработчика
размещено 2 месяца назадHello, we are sorry to hear that you are experiencing issues with our browser extension. Please do not hesitate to contact our support team at support@nordvpn.com for any assistance you may need. -E.G. - Оценено на 1 из 5от Пользователь Firefox 18456759, 2 месяца назад
- Оценено на 1 из 5от Stanis, 2 месяца назад
- Оценено на 1 из 5от Пользователь Firefox 18057181, 2 месяца назад
- Оценено на 1 из 5от Пользователь Firefox 18443852, 2 месяца назадSpeed is slow. I found some users confirming addons have a speed limit. So useless. Also recent udpate made kill switch kills the addon from connecting. I needed to disable kill switch. Incompetent company.
Ответ разработчика
размещено 2 месяца назадHello, we apologize for any inconvenience you have experienced. Please contact our support team at nordvpn.com/contact-us/ so we can address and resolve this issue promptly. -E.G. - Оценено на 1 из 5от Пользователь Firefox 10625330, 2 месяца назадSince 1 month ago it's super slow or even can't connect websites. If I disable it, internet works properly. I tried it in some in some Linux distros.
Ответ разработчика
размещено 2 месяца назадHello. Please try reinstalling our extension and see if that helps. If not, don't hesitate to get in touch with us at support.nordvpn.com and we'll help you in more detail anytime! -L.L. - Оценено на 1 из 5от NiclasWithC, 2 месяца назадSuper Slow or even no internet connection possible. As soon as you deactivate it, internet connection is running again.
Ответ разработчика
размещено 2 месяца назадHello! It would be great if you could reach out to our customer support team at support.nordvpn.com. Our agents will check on your inquiry in more detail at any time as they are available 24/7. -D.I - Оценено на 1 из 5от ccc, 2 месяца назадafter update, it is not working in firefox, chrome, edge. only it shows Couldn't connect.
We're trying again...Ответ разработчика
размещено 2 месяца назадHello. Please contact our customer support so that they can take a closer look at the situation. We would be happy to help you out. NordVPN’s team is online 24/7 at support.nordvpn.com. -D.I Ответ разработчика
размещено 2 месяца назадHello, we apologize for any inconvenience caused. Could you contact our support team at nordvpn.com/contact-us/? They will be more than happy to help you resolve this issue. -E.G.- Оценено на 1 из 5от Jenkins, 2 месяца назадWhy is the Add to Firefox. Grayed out for me? Is it cuz I already have nordvpn app?
Ответ разработчика
размещено 2 месяца назадHello there. That should not be the case. We’d be happy to help and take a closer look into the matter. Please make sure to contact our support team at support.nordvpn.com, they are available 24/7. -G.M. - Оценено на 1 из 5от Vrxy, 2 месяца назадCan no longer connect to any of the servers, support is utterly useless, wasting my time and not providing any meaningful help.
Ответ разработчика
размещено 2 месяца назадHello. We’re sorry to hear you have issues with our app. If you give our customer support team another chance, they will do their best to resolve the issue you’re having. Feel free to contact them at support.nordvpn.com — they are online 24/7. -D.I - Оценено на 1 из 5от Пользователь Firefox 13481613, 3 месяца назад
- Оценено на 1 из 5от Evrik, 3 месяца назад
Ответ разработчика
размещено 3 месяца назадHello! Please note that we offer a 30 day money back guarantee for your first purchase so you may test our service risk free. If you had any questions or inquiries our team is always happy to help at https://nordvpn.com/contact-us -Neo- Оценено на 1 из 5от DownTheDrain, 3 месяца назадTruly astounding how terribly this failed update has been handled. Not just the delay in finding a fix, but the complete lack of communication, leaving users to figure out on their own why their tabs are suddenly broken.
For a company focused on privacy and security that's completely unacceptable and I will not renew my subscription when it runs out.Ответ разработчика
размещено 3 месяца назадHello. Apologies for this inconvenience, we are aware of the issue with our latest update and we are working to release the fix as soon as possible. -L.L. - Оценено на 1 из 5от TonyRambo, 3 месяца назадLike everyone else and probably many silent users, it's impossible to use the extension since the last update.
It's truly surprising that a company spamming YouTube partnerships and ads everywhere isn't more responsive in fixing such a serious issue.
Especially since we're paying a subscription to benefit from the VPN's features.
Really disappointed with the lack of professionalism, it's as if it's an internal sabotage by a disgruntled employee to harm the company's reputation.Ответ разработчика
размещено 3 месяца назадHello. We are aware of the issue and we're working on a fix. Apologies for any inconvenience in the meantime! -L.L. - Оценено на 1 из 5от Aurora, 3 месяца назадHo creato un profilo solo per fare questa recensione. Questa estensione è terribile: rallenta il caricamento delle pagine in una maniera non comprensibile. Se si usa l'applicazione desktop o l'estensione di Chrome non si presenta la stessa lentezza. Non è sempre stato questo il caso e altri hanno lo stesso problema.
Ответ разработчика
размещено 3 месяца назадCiao. Siamo a conoscenza del problema con l'ultimo aggiornamento e il nostro team sta lavorando a una soluzione. Ci scusiamo per eventuali disagi nel frattempo! -L.L.