Proton Pass에 대한 리뷰
Proton Pass 제작자: Proton
리뷰 22개
- 5점 만점에 2점Quitch 님, 5일 전When it works it's lovely, but it simply isn't as reliable as Bitwarden. Sometimes it won't spot a login field, sometimes it will fill in the password but not the username, and sometimes it will fill in the password wrong even though the copy in the vault is accurate and works when manually copy & pasted.
개발자 답글
4일 전에 게시됨Hi! We are working constantly working on improving our detection models for all reports received by our community. Please share the webservices you've encountered this behavior on in a support request at: https://proton.me/support/contact, so we can document your feedback for future improvements. - 5점 만점에 2점osmnys 님, 21일 전"When it works, it really works. When it doesn't work, it really doesn't work."
In my end, this add-on wasn't even remotely nice to use, it does everything what it says, and it does it beautifully. But because of one critical, persistent issue, troubleshooting this add-on was a literal saga filled with confusion and torment.
The issue is that it sometimes kicks me out of my session and just refuses to sign me back in and turns into a loop where I input my email address and password over and over again only to end up with an error every single time. I used different forks of Firefox and it still did the same thing, re-installing the add-on or using different Firefox profiles didn't fixed anything, forcing me to use the Web App or Windows program of Proton Pass. I don't know if it's because of my setup or the extension... Either way, this is not the normal behaviour you would expect from this add-on.개발자 답글
17일 전에 게시됨We're sorry to hear about the trouble! Could you let us know if you reported this to our support team? If you have, please share your ticket number with us here, so we can track your case and investigate. If you haven't submitted a report, you can do so at: https://proton.me/support/contact. - 5점 만점에 2점KensonPlays 님, 22일 전Just wish it worked on Android. I am unable to fully use Proton Pass on my Galaxy Tab S7, since it won't get Android 14, 13 is the last it will get. Please make an Android version of your addon for older android devices like tablets on Android 13 or under. Once you do, an easy 5 star.
개발자 답글
17일 전에 게시됨Hi! The extension is not supported on mobile browsers. However, we do have a dedicated Android app available for download via PlayStore and it does work on Android 13. - 5점 만점에 2점Firefox 사용자 18055072 님, 23일 전bad service
I find the program friendly and good until my account was blocked for some unknown reason after I had set up email. Support did not clearly tell me that I only received all kinds of links, which is a pity because otherwise it is good.개발자 답글
17일 전에 게시됨Hi there, we're sorry to hear about this.
Please note that accounts are only disabled if they have been used for something that goes against our Terms of use: https://proton.me/legal/terms. Rarely, our anti-abuse system can disable an account in error, i.e. a false positive, but you can always contact us for an appeal. Our anti-abuse team carefully reviews each appeal, and makes decisions on a case-by-case basis. If you did nothing wrong, we will re-enable your account: https://proton.me/support/account-disabled.
Please feel free to edit your review and share your ticket numbers with us so we can investigate on our end and help you to the fullest extent. - 5점 만점에 2점Dmitry 님, 2달 전I love proton services but this extension literally makes a lot of websites unusable, triggering errors like Permission denied to access property "tagName"
개발자 답글
2달 전에 게시됨Hi! We'd like to let you know that we've released a fix for the issue. Please make sure you've updated the Proton Pass browser extension (1.15.1). If you're still having issues, contact us at https://proton.me/support/contact so we can investigate further. - 5점 만점에 2점Firefox 사용자 18005521 님, 2달 전ProtonPass extension breaks almost everything. All the websites I use for business either go blank or have broken drop-down menues. BTW, sometimes the suggestions have absolutely nothing to do with the website I'm on…
개발자 답글
2달 전에 게시됨Hi! We'd like to let you know that we've released a fix for the issue. Please make sure you've updated the Proton Pass browser extension (1.15.1). If you're still having issues, contact us at https://proton.me/support/contact so we can investigate further. - 5점 만점에 2점Firefox 사용자 12938050 님, 2달 전Worked perfectly until a few days ago. Now it breaks pages that have drop-down or pop-ups. Turning it off is the only solution which of course requires that it be turned back on when you need it. I am a paid Proton user and in general like their products. I am hopeful that this problem will be promptly addressed and corrected.
개발자 답글
2달 전에 게시됨Hi! We'd like to let you know that we've released a fix for the issue. Please make sure you've updated the Proton Pass browser extension (1.15.1). If you're still having issues, contact us at https://proton.me/support/contact so we can investigate further. - 5점 만점에 2점Gotz 님, 3달 전The subscription plan is very poorly thought out, I have the "mail plus" subscription and if I want unlimited proton pass I have to take "proton unlimited" which is a price difference that makes no sense.
The free version is much too restricted.
There are also a lot of bugs: the fields are filled in but the validate/connect button does not activate, or refuses to connect.
It also lacks many functions, the "check up" of weak passwords for example does not exist, the sorting functions are more than limited, all this is too basic.
In short, it's too expensive and it's too limited.
I wanted to switch from Firefox manager to proton pass and finally I backtracked.
I love proton mail but there is still a lot of work to be done to make proton pass a premier password manager.개발자 답글
3달 전에 게시됨Thank you for sharing your feedback with us! A password strength indicator is currently available on Android and iOS, and it's on our roadmap for the extension as well. Moreover, having two active subscriptions under the same account is not supported. If the Unlimited plan doesn't fit your needs, a possible workaround is having two Plus accounts - one for Proton Mail and another one for Pass.
Please let us know what sorting options you're missing, as well as which validate/connect button you're referring to, in an update to your review. - 5점 만점에 2점Guillaume 님, 4달 전Il y a du progrès à faire. J'ai tenté d'utiliser ce gestionnaire de mdp, et en tant qu'informaticien, jutilise bcp de pages web d'administrations (vmware, des firewall etc...) et c'est (beaucoup) trop souvent que le gestionnaire de mdp ne reconnait pas et ne remplie pas les zones. J'ai aussi souvent des cas où le mot de passe prérempli ne fonctionne pas. Bref trop de bizarrerie, j'ai changé de crémerie et ça va mieux.
개발자 답글
4달 전에 게시됨Thank you for taking the time to review our service! Autofill should work for most websites. However, if it doesn't, feel free to share the specific website/s you've encountered issues on in an update to your review, or at pass@protonme.zendesk.com. - 5점 만점에 2점Firefox 사용자 14518582 님, 4달 전I make sure to sign out of proton mail from all devices, and only log in when I need to. I do this to make sure no one has access. Not even my home PC has access to my proton account. It seems unsafe that my proton pass account requires me to leave my proton mail and drive unprotected. Even if you add a pin to your proton pass, your proton mail and drive remain vulnerable, making the pin almost meaningless.
I do like the note taking feature in proton pass. And the UI is quite nice, though I find it a bit frustrating that the Web UI doesn't follow the layout that proton mail and proton drive have in the web UI (For example the settings and user profile are on the top right in mail and drive.... in pass it's on the bottom left for some reason.....) It also doesn't use the same color palette....
EDIT - added 1 star Proton has addressed some of my concerns, though the main security concerns are still there. Looking forward to future improvements.개발자 답글
4달 전에 게시됨Thank you for sharing your feedback with us! We've passed it along to the team so it can be taken into future consideration. Could you please clarify where exactly in Mail (and on which platform) you see the Proton Pass link, so we can look into this? We'll be looking forward to your updated review. - 5점 만점에 2점Firefox 사용자 13558218 님, 6달 전I recommend against this extension because the free version allows creating just one extra vault. It is not really possible to organize several notes in this way. It is abusive of users since it doesn't cost anything to allow extra vaults. At least five vaults should have been allowed for free users. Meanwhile, I have no choice but to stick to Bitwarden which has no such limitation.
개발자 답글
6달 전에 게시됨Hi! We do not profit off your data, and the only way we maintain our services, as well as make Free accounts possible, is through the support of our paying users. This is why we offer paying users access to additional features and perks. Nevertheless, we'll forward your feedback to the team, so it can be taken into future consideration. - 5점 만점에 2점Firefox 사용자 18047007 님, 7달 전
- 5점 만점에 2점mmiller 님, 8달 전Difficult to read because of black background with purple and small dark gray text. No way to enlarge change background color. Needs to be usable by people with not-so-great eyesight.
개발자 답글
8달 전에 게시됨Thank you for sharing your feedback with us! We've passed it on to the team, so they can consider future improvements of the UI. If you have any additional suggestions for us, you can also contribute to the discussion at our UserVoice page: https://protonmail.uservoice.com/forums/953584-proton-pass. - 5점 만점에 2점randomuser 님, 9달 전I really want to like it. I love Proton Mail. I'd hoped to have all PWs in one safe place, then delete them from Firefox and different profiles in Chrome. I need to see all the passwords on one page, the way all the browsers display them, and manage them from that page. I also need to easily choose login credentials when there is more than one profile on a site. For now, I'll stick to managing PWs through browsers. Please make this look more like what everyone's used to.
개발자 답글
9달 전에 게시됨Thank you for taking the time to review our service! Introducing a full screen Web app is on our roadmap and its development has already started: https://proton.me/blog/pass-roadmap-2023. Please note that you can already easily select one of multiple logins available for a certain service, by selecting the Proton Pass icon in the login field. - 5점 만점에 2점Firefox 사용자 18020073 님, 9달 전I have used Protonmail merrily for many years, and trust it quite a lot, so when this service popped up I was very promptly in.
The very second website I used after installation was such a spectacular disaster that I had to remove the add-on entirely.
I will TRY to explain (plus superficially mention a couple other things I found lacking).
1. I don't love the large pop-up window asking for something on the side. I IMAGINE it asked if I wanted to save my password for this site, or maybe if I wanted to implement the password it had already stored from the CVS import I had performed minutes earlier. There was no way to know because most of the right-hand side text was clipped, and it would not fill the space even if I reduced the zoom level of the page.
2. Installation process... not great. Too unclear on the results. In my case I could never plainly see if the add-on was already working unless I checked via the Firefox manager.
3. The really egregious problem took place as I was trying to log-in into my bank's website.
My bank has a system that includes 3 pages for that purpose.
1st page you enter your card. 2nd page your password. 3rd page you scan a QR code that a physical token reads and gives you a numerical transitory PIN to be entered in some fields.
It was on this third page that the catastrophic behaviour of the add-on manifested.
The PIN is 8 digits long. Each digit is entered in its own separate space (there are 8 different tiny areas to enter each number).
The 1st and 8th areas showed automatically the icon of ProtonPass. And nothing else could be input into those spaces.
So from 8 digits, I could only enter 6.
Since those numbers are time sensitive, the only way to solve the situation was to deactivate the add-on.
You can imagine how useless this nice idea quickly turned for me.
I hope I was able to explain the situation because my intention is not to simply to berate this tiny piece of software, but to actually help make it better.
Best wishes with the development, very likely I'll come back some months later to check it again.개발자 답글
9달 전에 게시됨Thank you for your feedback. We appreciate your input on what we can do to improve the extension with future iterations.
For 1), are you using any custom font on your web browser? We're aware of the issue and we're going to address it in a future update.
3) This isn't an issue that we've encountered before. If you're able to reproduce it, would you consider contacting us via the Settings → Support option in the extension, and give us more information so we can document the report? Namely, please send us a screenshot, if possible, tell us the website's name, as well as your OS and browser versions. - 5점 만점에 2점Haru 님, 9달 전I hope the Proton team is putting a lot of effort into this extension because currently, it's not working well at all. I'd say that it only offers to autofill my info on about 50% of the sites I've tried to use it on. When I enter new login info for a website, it pretty much NEVER offers to remember it. I would submit bug reports, but I don't want to take the time because it doesn't work more often than it does. I really wish there was a standalone app for Windows instead of only the browser extension because I'd like to be able to use it for passwords that are outside of the browser as well. I also worry that there could be security vulnerabilities that are due to the browser and extension ecosystem. I'm a paid subscriber and rather disappointed, at the moment.
개발자 답글
9달 전에 게시됨Thank you for your review! We're working on improving the auto-fill for all websites. Auto-fill may also work on one OS version, but not on another.
Feel free to contact us at pass@protonme.zendesk.com with more details about your device model, app version, and which exact websites/apps don't work, so we can document your report in order to improve our extension in upcoming updates. - 5점 만점에 2점Artur F. 님, 10달 전Needs some real polishing. Many Bugs.
For example:
OTPs imported from Bitwarden don't work for websites like Discord, Coinbase, login.live.com, paypal.com(probably more). When trying to reset the 2FA on these websites, they don't accept the new token generated by Proton.
After making changes to an entry, Proton won't let me save (greyed out, as if nothing has been changed) sometimes. (iOS and Firefox)
Doesn't detect some login masks.
Won't update/create Login after logging in (if no login exists yet)(sometimes).
Can't edit entries on iOS when accessing app via keyboard-shortcut.
Other than that, I really like the features it provides, although I would also like to be able to generate passwords without having to create a login.
Also, please enable shortcuts for autofilling as well as choosing options using the context menu when right-clicking in a login field. (similar to how Bitwarden works)개발자 답글
9달 전에 게시됨Hi! Thank you for your extensive feedback.
1. For the unrecognized OTP items, can you let us know if you have multiple 2FAs configured for these platforms? Can you check if the same 6-digit codes are being generated in both Bitwarden and Proton Pass?
2. The extension / app not letting you save edits: Could you detail the exact steps on how to reproduce this behavior so we can investigate further on our end?
3. Login masks - could you elaborate on what you're referring to here?
4. We're working on improving this behavior. For the time being, if a login item hasn't been saved when you're automatically generating credentials during a sign-up, you can find the generated email alias as a separate item in the extension, and you can view generated passwords from the past 24 hours in Password history (Open the extension → + → Password → Password history).
5. Again, can you detail the exact steps here so we can try to reproduce this?
6. We're going to work on keyboard shortcut support in future updates, but we don't have a timeline to promise in this regard at the present moment.
Feel free to contact us at pass@protonme.zendesk.com with additional feedback for any of these topics, so we can help you troubleshoot or document the feedback accordingly. - 5점 만점에 2점Seth 님, 10달 전A bit buggy, but I have hopes for the future of this extension.
In it's current state, passwords fail to autosave, autofill is shaky and it is probably a good idea to use in conjunction with something like Bitwarden. Hopefully they will resolve this swiftly.개발자 답글
10달 전에 게시됨Hi! Did a password fail to auto-save when you generate it directly through the suggestion while signing up at a certain web service? If so, you can view any generated passwords in the past day by opening the Pass extension → select + → Password → Password history.
This way you can find the password and save it in your login item for which it was created.
As for autofill, could you let us know for which apps/web services it didn't work, so we can document this for future improvement? We're saving all feedback from our community in order to improve autofill further and further in future updates. - 5점 만점에 2점ObeLadi 님, 10달 전
- 5점 만점에 2점Firefox 사용자 13923064 님, 일 년 전
- 5점 만점에 2점Federico 님, 일 년 전So far, it doesn't work on most websites. I mean, it doesn't show the Proton Pass icon and don't autofill.
개발자 답글
일 년 전에 게시됨Hi! That doesn't sound right at all. Can you please make sure you've enabled auto-fill in the extension's Settings? If you have, please report this issue to us at pass@proton.me so we can investigate and help you with troubleshooting.