Privacy Policy
Last updated: April 30, 2026

Who we are
CampClaim is operated by Square Post Labs (SPL), based in London, Ontario, Canada. This policy covers the CampClaim website (campclaim.com), API, and browser extension for Chrome, Firefox, and Edge.

Contact: support@campclaim.com

What we collect
Account information
When you sign up, we store your email address. If you subscribe to a paid plan, Stripe processes your payment. We store your Stripe customer ID and subscription ID but never your credit card number.

If you opt into SMS alerts, we store your phone number.

Watch targets
We store the parks, campgrounds, dates, and site preferences you configure. This data drives the availability monitor and is deleted if you remove your targets.

Availability alerts
We log when alerts are sent (email, SMS, or push) including the target, site, and timestamp. This powers your alert history in the dashboard.

Analytics
We use PostHog for anonymous product analytics (page views, feature usage, upload counts). No personal information, campsite data, or alert content is sent to analytics. No cross-site tracking is performed.

Browser extension
The CampClaim browser extension (available for Chrome, Firefox, and Edge) has specific data handling practices:

What the extension accesses
Ontario Parks session cookies - Read from reservations.ontarioparks.ca to place bookings on your behalf via the Ontario Parks cart API. Cookies are only used locally within your browser to make requests to Ontario Parks. They are never transmitted to CampClaim servers.
CampClaim session token - Stored locally in browser extension storage (chrome.storage.local) to authenticate the WebSocket connection to CampClaim. The token is sent only to campclaim.com.
Booking statistics - Alert count, booking count, and last activity timestamp are stored locally in extension storage for display in the popup.
What the extension does NOT access
Your Ontario Parks username or password
Your browsing history, tabs, or activity on other websites
Any data from websites other than reservations.ontarioparks.ca and campclaim.com
How auto-booking works
When CampClaim detects an available campsite, a signal is sent to the extension over an encrypted WebSocket connection. The extension then uses your existing Ontario Parks browser session to add the site to your cart via the Ontario Parks API. Your Ontario Parks credentials stay in your browser at all times.

Extension permissions
cookies Read Ontario Parks session cookies to authenticate cart API requests
notifications Alert you when a site is available or booking succeeds/fails
storage Store your CampClaim session token and booking stats locally
host access reservations.ontarioparks.ca (booking API) and campclaim.com (WebSocket + status)
What we do NOT do
We do not store your Ontario Parks credentials. All authenticated Ontario Parks requests originate from your browser.
We do not sell or transfer your data to third parties.
We do not use your data for advertising, profiling, or creditworthiness assessments.
We do not perform cross-site tracking.
Data retention
Account data is retained while your account is active. Watch targets and alert history are retained for the duration of your subscription. You can delete targets at any time from the dashboard. If you cancel your subscription, your data is retained for 30 days in case you re-subscribe, then permanently deleted.

Data security
All data is stored on Cloudflare's edge network (D1 database, KV cache) with encryption at rest. All connections use HTTPS/WSS. Stripe handles payment data under PCI DSS compliance. Session tokens are stored in Cloudflare KV with automatic expiration.

Third-party services
Stripe Payment processing
Resend Transactional email delivery
VoIP.ms SMS alert delivery
PostHog Anonymous product analytics
Cloudflare Hosting, database, CDN, WebSocket infrastructure
Google Places Park photos, nearby places, street view imagery
Your rights
You can request a copy of your data, request deletion, or ask questions about this policy by emailing support@campclaim.com.

Changes
We may update this policy as CampClaim evolves. Material changes will be communicated via email to active subscribers.