Reviews for Surfshark VPN Extension
Surfshark VPN Extension by Surfshark
Review by BurcakA
Rated 2 out of 5
by BurcakA, duela urte batI may be an odd ball, but am using Surfshark mainly on Mac / Firefox. The Firefox extension is slow and buggy, but has the bypass list which I need. The Mac app works much better, but does not have a bypass list, which, for my purposes, renders it pretty much useless. This has been an unaddressed problem for the past year. Both of these products need urgent updates, IMHO...
Developer response
posted duela urte batHey there! Thank you for your review! We're having some issues with the new extension, although our team is working hard on releasing the new version ASAP. 🙌
839 reviews
- Rated 5 out of 5by Firefox user 16983753, duela egun bat
- Rated 5 out of 5by Firefox user 17443566, duela 3 egun
- Rated 5 out of 5by Firefox user 18325523, duela 7 egun
- Rated 5 out of 5by Robert, duela 8 egun
- Rated 4 out of 5by Firefox user 13428877, duela 8 egunReally like how easy it is to use although the current upgrade (since I used my laptop) broke something because I can still do things like verify my account and use other features but when I click on connect I keep getting a " initial_request_failed" error which doesn't go away even after turning off the clean web option (which was off before anyways) and reinstalling the add-on however the app on my laptop works just fine.
Developer response
posted duela 8 egunHi there, thanks for the feedback. We're sorry to hear that you've had an issue with the extension after the update and would love to help - perhaps you can reach out to our support team at support@surfshark.com or via the live chats on our site? - Rated 1 out of 5by Владимир, duela 8 egun
- Rated 2 out of 5by Firefox user 18447677, duela 12 egunI downloaded SS for MS and Firefox when I set up this PC, and SS shows up when I look at my extensions. However, when I look in the SS security section of SS, it tells me to download both SS for MS and Firefox(FF). MS downloaded and install with no problems. When I try to download SS for FF I get a FF popup that tells me FF doesn't monitor SS or recommend it and there is no download button. It does offer a remove option. As RESULT, I am guessing SS for FF is already installed, but it I am confused with why SS is recommending/ saying I need to download either MS or FF when the set them up previously and why one downloaded and the other does not. What is the deal?
Developer response
posted duela 12 egunHey there, sorry to hear about the confusing situation you've run into. We'd love to look further into it and help however possible, could you reach out at support@surfshark.com or via the live chats on our site? - Rated 5 out of 5by reza, duela 13 egun
- Rated 5 out of 5by sara, duela 14 egun
- Rated 4 out of 5by Handsome Reg, duela 15 egun
- Rated 5 out of 5by gomi, duela 18 egun
- Rated 5 out of 5by Firefox user 18000385, duela 22 egunWORK AS PROMISE
IN CASE OF ANY DEFICIENCY THEY ACT VERY FAST TO FIXED - Rated 1 out of 5by Firefox user 18431290, duela 22 egunIt´s such a bad AddOn I can´t even tell...The Android app is ok but this one...It´s literally not possible to surf on Firefox with this add one. I would understand that there are some negative points regarding the performance of loading any sites but in this case almost no site is loading. It´s such a mess and I am pretty disapointed on this point.
Developer response
posted duela 22 egunHi there, thanks for the feedback on our extension. We're really sorry to hear that you've been facing issues with it and would love to help. We'd first suggest reinstalling the extension on your browser and trying a few different locations. Aside from that, our support team can provide additional steps, so be sure to reach out to them at support@surfshark.com or via the live chats on our site. - Rated 4 out of 5by Firefox user 14476612, duela 23 egun
- Rated 5 out of 5by Firefox user 13593332, duela hilabete batDoes what it says. Extremely happy for the past 3 years now.
- Rated 5 out of 5by Toastie, duela hilabete bat
- Rated 5 out of 5by n0noob, duela hilabete bat
- Rated 5 out of 5by 346q356b, duela hilabete bat
- Rated 4 out of 5by Firefox user 16813848, duela hilabete bat
- Rated 5 out of 5by fluffystupi, duela hilabete bat
- Rated 4 out of 5by Firefox user 16708984, duela hilabete bat
- Rated 5 out of 5by Raymeyy, duela hilabete bat
Developer response
posted duela hilabete bat您好,感謝您的回饋。 得知您無法使用您的專用 IP,我們深表遺憾,我們很樂意為您調查此問題。
您可以透過 support@surfshark.com 或加入我們網站上的即時聊天聯絡我們的支援團隊嗎?