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Reviews for SN Utils

SN Utils by Arnoud Kooi

4.9 Stars out of 5
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38 reviews
  • by Firefox user 16563692, 22 days ago
  • by Martin, 6 months ago
  • by Kave, 7 months ago
    If you ever felt that clicking through menus to find incidents, reports or even the dashboard a pain. Just use this addon and have easy to use shortcut to take you where you want to be.
  • by croc, 8 months ago
    Indispensable
  • by codaroma, 9 months ago
    As a ServiceNow admin/dev I can not imagine my work life without this invaluable add-on. If you find any issues Arnoud moves heaven and earth to get to the root of it and provide a fast fix. Top class tool and top class support.
  • by Petter, 10 months ago
    / slashcommands seems to have been broken as of todays patch, in new firefox tabs slash commands cant be opened using the shortcut if the navigation bar isnt present

    edit: Fixed after 30 minutes, excellent add on and response time, a must have for any service now developer.

    Developer response

    posted 10 months ago
    Thanks for the update Petter.

    This involved this issue:
    https://github.com/arnoudkooi/ServiceNow-Utils/issues/476

    I always try to be responsive, especially when there is a bug.
    If there is a problem, I recommend creating GitHub issue, if there isn't one already.
  • by NachtKoorts, 10 months ago
  • by Firefox user 18258517, a year ago
  • by Kelinur, a year ago
    I love this extension my only complaint is that it will not allow me to add the fedramp sites as an allowed site. It would be nice to update the manifest.json to include "https://*.servicenowservices.com/*" which would allow this to work on all fedramp ServiceNow sites as well.

    Developer response

    posted a year ago
    For all non service-now.com domains, you can use the SN Utils OnPrem version.
    Also available for Firefox and linked to from my website https://arnoudkooi.com

    (For problems you can also file a issue or check in with me via other channels)

    Update: I hope you were able to find SN Utils OnPrem, please let me know.
  • by Firefox user 18080748, a year ago
  • by TheLighthouseTour, a year ago
  • by Lucas, 2 years ago
    Super useful, must-have
  • by Dimdes, 2 years ago
    Very usefull, plugin always up to date!
    I think that i use only 10% of capabilities of this plugin

    note : I use Allow favicon badge overlay to identify instances and since a few months, the icones in my bookmarks still on the snow logo in place of the icon i have choose (color and letter)

    Developer response

    posted 2 years ago
    Thanks for the review Dimdes!
    Did you try recreating the bookmark? Ithink it may take a snapshot? Otherwise I dont think I can control that...
  • by Lee, 2 years ago
    Indispensable for anyone who works with SN regularly.
  • by hhm, 2 years ago
  • by Theomech, 2 years ago
  • by Thiago Catini, 2 years ago
    "If these 2 items are fixed, I will come back and give 5 stars."

    Edit: The author contacted me and gave me all the support and he fixed the problem of the errors I showed on Github. Definitely deserves 5 stars. Congratulations on the app!

    For those who work with ServiceNow, it is by far the best FireFox app! Congrats!!

    Developer response

    posted 2 years ago
    Could you share more details / steps to reproduce direct to me or via a GitHub issue? I tried and for me /lang works.
    https://github.com/arnoudkooi/ServiceNow-Utils

    I'm only seeing this now, in general a Issue is better to report problems.
  • by Dario Chiesa, 3 years ago
  • by Anonymous, 3 years ago
    I used to love this extension. The most recent update pushed out a 'feature' that automatically opens surveys in new tabs. This is unacceptable

    Developer response

    posted 3 years ago
    This was not a feature. This is a one time request to get feedback, that you can dismiss with one click, if you dont want to.

    I put in a lot of time and try to be available and transparant via all channels (SN Devs, GitHub etc.) to hear how SN Utils can be improved. It does hurt me you choose to give an anonymous 1 star review.

    I invite you to contact me (apps@arnoudkooi.com). So we can discuss, as trust is an important thing to me.

    (Edit: it has been 2 months. I assume you no longer use SN Utils. If so please adjust your review)

    Thanks,
    Arnoud
  • by GC Zyre, 3 years ago
    Been using this for years, and LOVE it!! However, when using on FireFox, when I double-click on a reference field the pop-up used to give the sys_id... which was awesome... now it gives the "Value of sys_display.xxxx" instead of the sys_id!?!? Is there a setting that I'm missing? I want to get the sys_id not the display value.

    EDIT:
    Updated to 5 stars... you fixed that fast! Thank you <3

    Developer response

    posted 3 years ago
    Thanks, This was a bug and is fixed in 5.2.5.0 If this brings your experience to 5 stars again, please adjust. Note that you can also reach me via SNDevs slack or submit a GitHub issue!
  • by Firefox user 15968125, 3 years ago
    I really enjoy this addon, but unfortunately I spotted a bug that drives me crazy. If you have it installed in your FF and you try to open a WSDL (instancename/table.do?WSDL) you will get a blank page. I checked and it works properly when the SN Utils are disabled.

    EDIT:
    Thank you so much for quick hotfix! Everything works beautifully now, so of course I am giving 5*.

    Developer response

    posted 3 years ago
    Thanks for the review, I just published version 5.2.0.6. Please check if this fixes the issue!
    BTW: if your experience is below 5 stars you can always ping me or create a GitHub issue. If this fix improves your experience, please update the review accordingly :)

    EDIT: Great, thanks for the 5 stars!
  • by Mohammad Amin, 3 years ago
  • by wiz0floyd, 4 years ago
    Adds so many useful tools for developing servicenow.
  • by Kevin E., 4 years ago
  • by Firefox user 16365350, 4 years ago
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