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Ticket ID: 867230
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When you think the problem is solved, close this ticket.
You wrote (2019/08/17 03:19 pm EDT)

I can't copy below/ my own words in Edge
You wrote (2019/08/17 03:07 pm EDT)

Ewan, Sir/Ma'am, Nothing has worked so far with Firefox. Are you sure it's not something that you can't fix? I'm desperate & your last fix (all extensions delete I cannot try:. I'm too much a Firefox user. Please do something for an 87 year old man. I also love Jesus
Ewan replied (2019/08/15 04:52 pm EDT)

Hello.

It seems RoboForm extension is not properly installed in Firefox on your computer.
You may need to reinstall RoboForm in your browser (Firefox) this way:

- Open Firefox, click its menu button at the top-right > Add-ons > Extensions and remove the RoboForm extension (if present).
- Important! Re-launch Firefox again so that it runs with RoboForm removed.
- Install the latest version of RoboForm 8 from https://www.roboform.com/dist/RoboForm-v8-Setup.exe
- Check the "Advanced" option during installation and enable the Firefox box in the Browser Integration window of the installer.
- Open Firefox (if it does not open automatically) after RoboForm finishes installation and click “Add to Firefox” and agree to add the RoboForm extension.
- Make sure that RoboForm is enabled in Firefox Add-ons:
- Open Firefox > Add-ons > Extensions.
- Disable and re-enable RoboForm there, if needed.
- Restart Firefox if needed.

If reinstalling the extension does not help, another way is to return Firefox itself to a "clean" state:
- Open Firefox - Help - Troubleshooting Information
- Click "Refresh Firefox" button to reset Firefox to a clean state.
Be advised that you will have to re-install and re-enable all add-ons you have in Firefox, including RoboForm.
You wrote (2019/08/15 04:35 pm EDT)

Yes. Why couldn't I get this on Firefox. Seeing previous answers I['m not sure I can. This is on a Microsoft browser
Natalia replied (2019/07/21 04:54 pm EDT)

Please let us know if you have any issues with RoboForm.
Currently it is not clear what happens on your computer.
You wrote (2019/07/21 04:47 pm EDT)

Anser please: Why no send to email.any RF happenings? Can't seem to et answers to Microsoft?
Olivia replied (2019/07/20 01:56 am EDT)

Hello Paul,
Could you please provide us with a screenshot that shows your issue?

As I understand RoboForm lower toolbar is not visible on FireFox launch and you have to re-enable it manually.
You need to enable cookies in Firefox:
Open Firefox > Options > Privacy&Security > History, and either set it to "Remember History" OR set it to "User Custom Settings" and enable " Remember browsing and download history" and “Remember search and form history”.

If the cookies are already enabled and the toolbar will still not attach, try clearing cookies, restart the browser and re-attach the RoboForm toolbar.
You wrote (2019/07/19 12:00 pm EDT)

I tried http://www.screencast-o-matic.com/ but it failed & furthermore when you compose a reply like below, you are not sending an email notice to me!.
Ewan replied (2019/07/17 05:25 pm EDT)

Thank you for your message.

Could you please record an on-screen video to show the issue in action, steps that you take and result that you get?
To record a video, you can run any free online service you can find with searching for 'screencast' on the net.
For instance, the service at http://www.screencast-o-matic.com/ can help.
Thanks in advance and sorry for all the inconvenience.
You wrote (2019/07/17 03:46 pm EDT)

By the way, awaiting an addtio9nal change is time consuming
You wrote (2019/07/17 03:28 pm EDT)

The latest system has been having problems:Win10 stalling in Firefox several times this day. I couldn't supply you with any dumps because it was STALLS
Vito replied (2019/07/15 06:15 pm EDT)

Hello, Paul.

You should check if the built in password manager is disabled in Firefox:
open the browser, click the three-dash button at the top-right, go to Options > Privacy & Security, un-check the "Ask to save logins and passwords for websites" box.

If this does not help, please provide a screenshot of what kind of prompt to save a password you see in your screen.
This is how to make a screenshot/screencast: https://help.roboform.com/hc/en-us/articles/115001326491
You wrote (2019/07/15 03:06 pm EDT)

How do I get RF to boot before Firefox? 1. why I don't know but system booted & I had Microsoft asking for Passwords before you did?
Attached file(s):
diagnostic_info.zip
22Kb
Vito replied (2019/07/08 05:50 pm EDT)

Hello, Paul.

Please make sure that RoboForm extension is added and enabled in Firefox:
- Open Firefox, click its three-dash button at the top-right, select Add-ons > Extensions.
- If the RoboForm extension is shown there, disable and re-enable it and restart the browser.
- If the extension is not present in Firefox, go to this page: https://addons.mozilla.org/en-US/firefox/addon/roboform/
- Install the RoboForm extension from there and make sure it is enabled in Firefox > Addons > Extensions.
- Re-enable the lower RoboForm toolbar via Firefox > Add-ons > Extensions > RoboForm > Options (check the "Show lower RoboForm toolbar" box)
You wrote (2019/07/08 04:24 pm EDT)

New complaint: the in Firefox the lower line was present & I found handy: now it's gone!
Ewan replied (2019/03/25 07:15 pm EDT)

Thank you for your message.
At the moment we do not have enough details to reproduce the situation.

Before we offer a solution, please provide a brief description of the problem you are having.
You may use our Problem Steps Recorder to help understand what you are experiencing, instructions can be found here: https://help.roboform.com/hc/en-us/articles/115001326491

You may also use any free screencast service on the web to record the steps describing issue and send the video with your comments to us.

RoboForm records the time of last modification of a Login file. To see the time when a Login was last modified
- Open the RoboForm Editor;
- Select the HOME directory in the left-hand pane;
- Switch it to the Column view mode (the third of the three buttons at the top-right);
- You will then be able to sort the logins in different columns.
- Click "Columns" above to add/remove columns.
- Add "Last Modified" column if it was added yet.
You wrote (2019/03/25 02:34 pm EDT)

I think It's from Google: is there any way you can record them?
Vito replied (2019/03/24 12:28 am EDT)

Hello, Paul.

You can display all your logins on a chart in the Editor and see their last access/modification date/time:
- Open the RoboForm Editor;
- Select the HOME directory in the left-hand pane;
- Switch it to the Column view mode (the third of the three buttons at the top-right);
- You will then be able to sort the logins in different columns.
- Click "Columns" above to add/remove columns.
You wrote (2019/03/23 12:48 pm EDT)

suggestion:when an item is changed, is it possible to add the date? I'm having trouble with some Google stuff
Attached file(s):

_rfticket-20190323-164408.zip
17Kb
Noah replied (2019/02/06 04:49 pm EDT)

Hi Paul,

Thank you for your message,

It was a pleasure speaking with you today. Please let us know if you need any further assistance
You wrote (2019/02/06 03:41 pm EDT)

past my time
You wrote (2019/02/06 02:00 pm EDT)

ikt's now in Firefox
You wrote (2019/02/06 01:44 pm EDT)

Oh yeah I suppose the RF is already installed though it's not in Firefox
You wrote (2019/02/06 01:41 pm EDT)

I assume it won't be over an hour so call me today @ 2:30 PM central Time 469-461-0183 (home phone) then let me call you back my cell 972-849-5609? That way my hearing aids can synchronize if I call out). I have the latest Win 10 (64 bit)
Noah replied (2019/02/05 04:13 pm EDT)

Hi Paul,

Thank you for your message,

You can but you may have to wait in the que if you call us. We recommend scheduling a callback to be most efficient
You wrote (2019/02/05 03:35 pm EDT)

Can I call you rather than being called? I am hard of hearing being close to 87 Years old

Your web site in your answer I clicked on went to a confusing website. & this is the only method I understand. I am not dumb:: I graduated Wheaton College in 1961 & retired from IBM as a computer programmer in 1994.
Noah replied (2019/02/05 02:50 pm EDT)

Hi Paul,

Thank you for your response,

If you need immediate assistance beyond this ticket medium please note that our live chat is available from 9 to 5, Monday through Friday, at

www.roboform.com/support

in the lower right-hand corner of the screen. They can assist you in real-time.

OR

Please reply to this message with the best time of day to reach you for a support phone call, Monday through Friday, between the hours of 9am and 5pm EST.
You wrote (2019/02/05 01:45 pm EDT)

Currently NOT displayed other than in browsers
You wrote (2019/02/05 01:01 pm EDT)

1. removed from Firefox;Followed directions I think but RF only momentarily was the icon for RF in lower RH of Windows. Is there a way I could surrender control to you folks to correct it? 1of my sons had that for a while.
Ewan replied (2019/02/04 06:49 pm EDT)

Click on Start button to open Windows Start Menu.
Then start RoboForm >> Taskbar Icon.
Then click on RoboForm icon in system tray, near system time.
There you will be able to access "Options" menu entry.

If you already downloaded RoboForm 8 installer, there is no need to re-download it, just launch it after removing RoboForm addon from Firefox per Olivia's instructions.
Then follow the rest of instructions.
You wrote (2019/02/04 02:34 pm EDT)

Ma'am. No, my complaint is that 1.Options doesn't show up at all.2. Also I tried yo downioad but I think it's the same version 8
3. another problem: not in taskbar except forcefully on the left
Olivia replied (2019/02/02 10:35 pm EDT)

Hello Paul,

As I understand RoboForm does not attach to your FireFox browser. Please reinstall RoboForm into it:
- Open Firefox, click its menu button at the top-right > Add-ons > Extensions and remove the RoboForm extension (if present).
- Important! Re-launch Firefox again so that it runs with RoboForm removed.
- Install the latest RoboForm 8 version from https://www.roboform.com/dist/RoboForm-v8-Setup.exe
- Be sure to check the "Advanced" option during installation and check the Firefox box in the Browser Integration window of the installer.
- Open Firefox (if it does not open automatically) after RoboForm finishes installation and click “Add to Firefox” and agree to add the RoboForm extension.
- Make sure that RoboForm is enabled in Firefox Add-ons:
- Open Firefox > Add-ons > Extensions.
- Disable and re-enable RoboForm there, if needed.
- Restart Firefox if needed.
You wrote (2019/02/02 03:13 pm EDT)

Sorry The current version is the latest so please explain what to do?
Ewan replied (2019/02/01 06:44 pm EDT)

Thank you for your message.
Download and install the latest version of RoboForm 8 from here: https://www.roboform.com/download
Then click on RoboForm icon in system tray, near system time, in the lower right corner of the screen, and select "Options".
If you do not see RoboForm icon near system time, click on "^" button to reveal hidden icons.
You wrote (2019/02/01 02:56 pm EDT)

Now in new machine both Windows 10. sttll Firefox.browser
How do I get options to show up? Where is options on new machine? It also showed permanently on lower RH corner in the taskbar
Vitaliy replied (2019/01/10 11:01 pm EDT)

Hello, Paul.

RoboForm on this computer contains 4 identities. Click the RoboForm, icon on the Windows taskbar > Editor, select the Identities tab - you will see your identities.
RoboForm on any supported computer or mobile device synced with the same RoboForm account will have the same identities and other data. You can check which account is currently synced with on each computer: click RoboForm > Help > About...

You are supposed to sync with your RoboForm account during installation:
Install RoboForm from https://www.roboform.com/download, and sync with your RoboForm online account by entering your email and Master Password during installation

On supported mobile devices you are supposed to look up and install "RoboForm Password Manager" (publisher "Siber Systems Inc") from either Google Play (Android) or App Store (iOS) or follow one of these links:
RoboForm in Google Play: https://play.google.com/store/apps/details?id=com.siber.roboform
RoboForm in App Store: http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=331787573&mt=8

Open the app and sync with your existing RoboForm online account by entering your email and Master Password, which will download your logins to the device.
When you open the app and enter the Master Password, you should see your logins and identities.
You wrote (2019/01/10 04:10 pm EDT)

But that data in the identities is saved right?
What's "sync RoboForm with your current online account walkerpbus@gmail.com"
Can computer sync with cellphone in this case?
Ewan replied (2019/01/10 03:36 pm EDT)

Thank you for your message.

Options cannot be transfered to a new computer. You can transfer only your data.

To use the same data on a new computer, you will need to sync RoboForm with your current online account walkerpbus@gmail.com
You wrote (2019/01/10 02:45 pm EDT)

Soon my business will be on a different computer. Is there any way I can save all the options & settings from this computer?
Attached file(s):

_rfticket-20190110-193943.zip
Vitaliy replied (2018/09/18 07:02 pm EDT)

Hello, Paul.

On this computer (named "STEPHEN-HELEN") RoboForm is installed in the non-sync mode for some reason, so your data has not been synchronized to this computer.
Be sure to reinstall the latest version from https://www.roboform.com/download
Choose to sync with an existing account and enter your email and Master Password during installation

After that the RoboForm icon should appear in the lower-right corner of the screen (https://www.roboform.com/manual#taskbarIcon) and in your browser (in the upper-right corner)
You wrote (2018/09/18 04:16 pm EDT)

different machine; but would like options from main computer but I don't see you even in the lower RH portion of the taskbar.
You closed the ticket (2018/09/14 01:31 pm EDT)


You wrote (2018/09/14 01:30 pm EDT)

It's working now
Natalia replied (2018/09/14 10:10 am EDT)

Hello Paul.

If RoboForm fails to fill in the fields on some particular website, try to resave the login:
- Go to the website's main sign-in page, fill the forms manually or copy/paste from your existing login file;
- Click Login/Submit button located at the webpage while holding ALT on your keyboard;
- This will force AutoSave and RoboForm will recognize the new webpage layout.
- Overwrite the existing login.

If you still get any error messages, please attach a screenshot of the error message to the ticket.
You wrote (2018/09/14 06:41 am EDT)

The RF icon when I had the Discover had some kind of error when Internatl error:This ztb.ztf is undefined
You wrote (2018/09/14 06:33 am EDT)

What happened to the RF bars? More important I had trouble logging in to Discover card had to manually open the item to get the password
Attached file(s):

_rfticket-20180914-102824.zip
You closed the ticket (2018/09/11 09:11 pm EDT)


Vitaliy replied (2018/09/11 12:57 am EDT)

Paul.

If you click the RoboForm icon on the Windows taskbar and go to Options > Browserse, you should be able to initiate installation of the RoboForm extension into any browser RoboForm detected on this computer (see scvreenshot). If Firefox is not an option there, it means that RoboForm was unable to detect it where expected. So you can open Firefox and add RoboForm from its own extensions gallery - RoboForm should integrate with the browser after that.
Attached file(s):

RF - Options - Browsers.png
You wrote (2018/09/10 12:37 pm EDT)

I just did that: the funny thing is the lower RF bar is there although RF options (unlike before this version) don't list any such possibility
Vitaliy replied (2018/09/09 08:07 pm EDT)

Hello, Paul.

According to the attached info, you are using Mozilla Firefox 62.0 (x86 en-US) which is currently the latest version.

Please open Firefox, click its menu button at the top-right > Add-ons > Extensions, try to disable and re-enable RoboForm there (if it is present)

If RoboForm could not detect Firefox during installation on your computer for some reason and/or the RoboForm extension is not visible in Firefox > Addons > Extensions,
please open Firefox, and go to this page: https://addons.mozilla.org/en-US/firefox/addon/roboform/
Install the RoboForm extension from there and make sure it is enabled in Firefox > Addons > Extensions.
You wrote (2018/09/08 05:46 pm EDT)

I updated RF this AM. How can I tell whether the Firefox version is up to date? Also there appear to be no options In the add-ons
Attached file(s):

_rfticket-20180908-214111.zip
Ewan replied (2018/07/23 03:01 pm EDT)

Hello, thanks for your message.
Firefox restricts extensions at support.mozilla.org so RoboForm will fail to handle the login form on the page in Firefox.
This is not a RoboForm issue, this is the way Firefox goes, so it cannot be fixed in RoboForm, sorry.

However, you can allow RoboForm at the page if you exclude support.mozilla.org from the list of restricted domains in
your Firefox config that Firefox team does not recommend to do.
Thanks for using RoboForm.
You wrote (2018/07/21 02:29 pm EDT)

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles is one of them
Lana replied (2018/07/21 02:22 pm EDT)

Are you using Firefox browser? Does it happen with all websites or any specific website?
Are you trying to save your logins on this PC PAUL-WANDA?
You wrote (2018/07/21 01:36 pm EDT)

I just used the userid/password & RF did not offer to save it as far as I can tell & I looked at the RF logins history to be sure
You wrote (2018/07/21 12:42 pm EDT)

This all started when I had a userid/password situation & unfortunately RF did not offer to save the changes nor was it any help initially in completing the login (no action at all). That's the " 1 instance I had yesterday is lost "
Lana replied (2018/07/21 12:10 pm EDT)

Hello Paul.

I am not sure that I understand what you are saying. Please clarify.
You wrote (2018/07/21 10:22 am EDT)

I guess it's done but that 1 instance I has yesterday is lost, I can't close for a little while, OK?
Olivia replied (2018/07/21 01:48 am EDT)

Dear Paul,

RoboForm seems to be unable to attach to your FireFox browser properly. Please do this:
- Open Firefox, click its menu button > Add-ons > Extensions and remove the RoboForm extension (if present).
- Important! Re-launch Firefox again so that it runs with RoboForm removed.
- Open Firefox, and go to this page: https://addons.mozilla.org/en-US/firefox/addon/roboform/
- Install the RoboForm extension from there and make sure it is enabled in Firefox > Addons > Extensions.
You wrote (2018/07/20 09:35 pm EDT)

received this again"

Dear Paul Walker,

Your RoboForm account "walkerpbus@gmail.com" was accessed
from a new device named "Firefox of Paul on PAUL-WANDA (Windows 10)" at IP address 174.82.119.85

If you have not accessed your RoboForm account from this new device,
and you believe that it may have been an unauthorized user trying to access your account,
please login to your RoboForm account and change the account password.

Thank you for using RoboForm!

Best Regards,
RoboForm Support

"
You wrote (2018/07/20 06:26 pm EDT)

Yep all 3
Noah replied (2018/07/20 04:58 pm EDT)

Hi Paul,

So, just to verify,

Form filling options in the GENERAL section of the option menu is set?

Also auto-fill is turned on?
You wrote (2018/07/20 02:40 pm EDT)

Thank you for your prompt reply
I tried the same screen & RF didn't pickup the changed item again: either the username nor the password
Yes to both of your questions PLUS I have the RF options set so that RF shows also
Noah replied (2018/07/20 01:21 pm EDT)

Hi Paul,

Thank you for your message,

Do you have the RoboForm icon in both the system tray [in the lower right-hand corner of the screen by the date and time],
and in the upper right-hand corner [inside of the browser]? You will need to have both installed to have full functionality
of RoboForm
You wrote (2018/07/20 01:20 pm EDT)

Also got this Roboform message:

Dear Paul Walker,

Your RoboForm account "walkerpbus@gmail.com" was accessed
from a new device named "Firefox of Paul on PAUL-WANDA (Windows 10)" at IP address 174.82.119.85

If you have not accessed your RoboForm account from this new device,
and you believe that it may have been an unauthorized user trying to access your account,
please login to your RoboForm account and change the account password.

Thank you for using RoboForm!

Best Regards,
RoboForm Support
You wrote (2018/07/20 01:18 pm EDT)

I just had a situation https://support.mozilla.org/en-US/products/firefox & a progression of mozilla screens where it forced me to enter a username/password & Roboform not only didn't help me fill in but didn't offer to pick up the new password & username combination. I'm worried that it will be lost & don't know how to fix: never had this happen before. What shall I do?
You closed the ticket (2018/06/26 03:36 pm EDT)


You wrote (2018/06/26 03:36 pm EDT)

ALT+Click of Login button forces AutoSave" and "SHIFT+ENTER in text field forces AutoSave" are enabled" Alt +click didn't work AFAIK, but the other (SHIFT+ENTER) did. Both were already in the options so don't know why it didn't happen. There was an old login which I didn't know about

-
Noah replied (2018/06/26 03:12 pm EDT)

Hi Paul,

Thank you for your message.

I understand that you are having problems with using an existing login.
The most likely reason is that the login page may have changed;
therefore, making your existing login invalid.

The following instructions will help you re-save your login file for this website:
- Navigate to RoboForm - Options - AutoSave and make sure that the settings:
"ALT+Click of Login button forces AutoSave" and "SHIFT+ENTER in text field forces AutoSave" are enabled

- Go to the website's login page, fill the forms manually or from your existing login file
- Click Login/Submit button while holding ALT OR hold Shift and hit Enter on the keyboard
- This will force AutoSave and RoboForm will memorize the new position of the Login/Submit button

* Please Note: You can use the described method whenever you need to force an AutoSave to re-save a login.
You wrote (2018/06/26 03:04 pm EDT)

I've logged out & logged in again to https://www.ethnologue.com/language/kxd & no Roboform action whatsoever. I'd be satisfied if you made an item but I suspect you won't stop there. I used to work for that department approx 2001 to approx 2009. main web item is www.sil.org & my email then was paul_walker@sil.org
You wrote (2018/06/26 02:39 pm EDT)

At https://www.ethnologue.com: created a user id of email userid plus a password & Roboform did not wake up to catch either 1. Password was Lrva.edna57 & userid was my main email address
Attached file(s):

_rfticket-20180626-182830.zip
Olivia replied (2018/04/29 01:11 am EDT)

Hello Paul,

Please reinstall RoboForm 8 into Firefox this way:
- Open Firefox, click its menu button > Add-ons > Extensions and remove the RoboForm extension.
- Important! Re-launch Firefox again so that it runs with RoboForm removed.
- Reinstall the latest RoboForm 8 version from https://www.roboform.com/dist/RoboForm-v8-Setup.exe and be sure to check the Firefox box in the Browser Integration window of the installer.
- Open Firefox (if it does not open automatically) after RoboForm finishes installation and agree to install the RoboForm extension.
- Make sure that RoboForm is enabled in Firefox Add-ons:
- Open Firefox > Add-ons > Extensions.
- Disable and re-enable RoboForm there, if needed.
- Restart Firefox if needed.
You wrote (2018/04/28 06:02 pm EDT)

Reloaded old Firefox & RF not in it including icon at the top gone. Can't get it as upper icon in Firefox
Attached file(s):

_rfticket-20180428-215851.zip
You closed the ticket (2018/04/25 04:49 pm EDT)


Vitaliy replied (2018/04/24 08:37 pm EDT)

Hello, Paul.

1. Regarding this Support System.
Earlier (a couple of months ago) the RoboForm Support System required you to enter your email address and a separate password you set for it, in order to see your tickets. Moreover, the password was optional at that time, so you could use only your email address.
We changed the way users log in here and tied RFSS to users' RoboForm accounts, so the users do not need the separate password any longer - they just need to enter the email they used to create their RoboForm online accounts for data synchronization and the Master Password they set in RoboForm.

2. RoboForm icon in Firefox.
You might have simply removed it from the upper toolbar in Firefox.
So you can click its three-dash menu button at the top-right, select "Customize"
You will see a list of items to be placed on the upper toolbar in Firefox. RoboForm will be among of them, with a label "Click this button to show RoboForm commands"
Drag that item back to the upper toolbar and click "Done" in the lower-right corner.

3. Screenshots / screencasts.
We may need to see what you see in your screen in order to understand your situation better.

So you can use the Windows Problem Steps Recorder: cclick RoboForm (taskbar icon) > Help > Problem Steps Recorder.
If something goes wrong, you can run Windows Problem Steps Recorder directly: click Start, start typing "psr.exe" in the search box and click psr.exe on top of the search result list.

The recording tool will make screenshots for each mouse click and allow you to add comments to them.
When done with recording, click Stop Recording before you close the recording tool window.
RoboForm will offer you to open your ticket to attach the recorded file to your reply.
If it does not, when done with the recording, click "Stop Recording" for the tool to save your recorded file on the disk. Then open your ticket in any browser, select "Choose File" and select the file that was created by Steps Recorder utility to attach it to your message.

If you cannot use the Windows Step Recorder for some reason, you can use the free screencast service to record a video-capture of your screen: http://www.screencast-o-matic.com/
You wrote (2018/04/24 02:38 pm EDT)

More: had to reinstate lower bar to fill out a page just now: thought I didn't have to plus: where's that little icon in the Firefox bar that was before?

Thank you for your recent reply, Ewan:
Don't understand this: "First of all, support account never required only password to log in. You could log in using only email address or create a password and then enter both email and password to log in.Support account is now tied to RoboForm Everywhere online account, so it is using the same login credentials"?
How could I do this "Could you please record a screencast (video) showing the actions that you take to reinstall RoboForm extension in Firefox? To record a screencast, you can run any free online service you can find with searching for 'screencast' on the web.For instance, the free service at http://www.screencast-o-matic.com/ can help." when it is done already?
Ewan replied (2018/04/24 02:10 pm EDT)

First of all, support account never required only password to log in. You could log in using only email address or create a password and then enter both email and password to log in.
Support account is now tied to RoboForm Everywhere online account, so it is using the same login credentials.

Could you please record a screencast (video) showing the actions that you take to reinstall RoboForm extension in Firefox?
To record a screencast, you can run any free online service you can find with searching for 'screencast' on the web.
For instance, the free service at http://www.screencast-o-matic.com/ can help.
Thanks in advance for any feedback you can provide.
You wrote (2018/04/24 01:08 pm EDT)

I did all that But I still have to hand type everything (I have a missing finger & never took typing in HS in 1949 (college grad 1961 (after service in war Korea 1953-53) early computer programmer in 1965, retired from IBM 1994. So why do I need to type even this screen now with both account & password? You used to require only the password for this screen? & I am not willing to refresh Firefox. How do I determine "Disable and re-enable RoboForm there, if needed." ? Sir/Ma'am, I'm beginning to look around for another password manager
Attached file(s):

_rfticket-20180424-165202.zip
Ewan replied (2018/04/23 06:04 pm EDT)

Please reinstall RoboForm 8 into Firefox this way:

- Open Firefox, click its menu button > Add-ons > Extensions and remove the RoboForm extension.
- Important! Re-launch Firefox again so that it runs with RoboForm removed.
- Reinstall the latest RoboForm 8 version from https://www.roboform.com/dist/RoboForm-v8-Setup.exe and be sure to check the Firefox box in the Browser Integration window of the installer.
- Open Firefox (if it does not open automatically) after RoboForm finishes installation and agree to install the RoboForm extension.
- Make sure that RoboForm is enabled in Firefox Add-ons:
- Open Firefox > Add-ons > Extensions.
- Disable and re-enable RoboForm there, if needed.
- Restart Firefox if needed.

If reinstalling the extension does not help, another way is to return Firefox itself to a "clean" state:
Open Firefox - Help - Troubleshooting Information
Click "Refresh Firefox" button to reset Firefox to a clean state.
Be advised that you will have to re-enable or re-install the add-ons you have in Firefox, including RoboForm.
You wrote (2018/04/23 12:19 pm EDT)

If not at the bottom, where is it? In FF RF had a little symbol to the right of the middle search bar with a bunch of other symbols that are still there
You wrote (2018/04/23 12:06 pm EDT)

New RF: Shouldn't RF be in the upper RH corner of Firefox?
Olivia replied (2018/04/22 01:15 am EDT)

Hello Paul,
It is not necessary to enable RoboForm toolbar on FireFox.
Please describe the issue in detail.

Provide us with full URL of the web page, we need to test it.
You wrote (2018/04/21 02:10 pm EDT)

More: I was on a vendors account contact us page & RF refused to fill out name & email
Attached file(s):

_rfticket-20180421-180730.zip
You wrote (2018/04/21 01:00 pm EDT)

This new version I thought was to skip the Firefox toolbar, but to login to a site I've got to bring the toolbar back?
Attached file(s):

_rfticket-20180421-165603.zip
Vitaliy replied (2018/04/19 11:01 pm EDT)

Hello, Paul.

Access to this RoboForm Support System is now only allowed via users' RoboForm online accounts. So you need only your email and Master Password to a) sync RoboForm on any computer . b) license the RoboForm application on any computer c) access your RoboForm online account d) access this support system.

This was done because many people used to be confused by the need to remember User IDs, Order IDs, emails and different Passwords.
Now you only need your email and Master Password set in RoboForm.
You wrote (2018/04/19 04:47 pm EDT)

Before to login to support all I had to do was supply the password. why, please?
Attached file(s):

_rfticket-20180419-204333.zip
Ewan replied (2018/04/05 06:06 pm EDT)

Thank you for the feedback and suggestion. I think it is a good suggestion and will forward it to the developers for consideration.
You wrote (2018/04/05 11:49 am EDT)

Thanks for your prompt reply, Ma'am. & I ;like the results: because it means that RF will quit showing up in Thunderbird even though the options are set to keep it out but I noted with disfavor that the new installation closed Firefox so abruptly that it's tabs were destroyed, sort of like a Ctrl-alt-delete would close it. Please tell the installation people to close Firefox with a normal close,
OK?
Natalia replied (2018/04/05 11:33 am EDT)

Thank you for your message.

In Firefox you can use either the upper pop-up RoboForm toolbar, next to the address bar in Firefox, or the optional lower toolbar.
Please let us know if you have any issues with RoboForm in Firefox.
You wrote (2018/04/05 10:25 am EDT)

Sid I read correctly that the lower toolbar in Firefox is no longer necessary?
Attached file(s):

_rfticket-20180405-142148.zip
Lana replied (2017/09/12 03:22 am EDT)

Hello,

Please turn Email OTP option ON for your RoboForm Everywhere account https://online.roboform.com/login
Then enroll the devices you use with the account to stop getting messages about the attempts from unauthorized devices.

OTP feature ensures that only the computers and devices that you enroll with a One Time Password sent to you can access your Everywhere account.

Read more about the feature here: https://help.roboform.com/hc/en-us/articles/115005043767-How-to-enable-One-Time-Password-OTP-

Step-by-step instructions for OTP are available here:
https://help.roboform.com/hc/en-us/articles/115005043767
You wrote (2017/09/11 03:30 pm EDT)

I own this phone & have written u before on this before

Sent from my iPhone

> On Sep 11, 2017, at 1:38 PM, "support@roboform.com" wrote:
>
> Dear Paul Walker,
>
> Your RoboForm account "walkerpbus@gmail.com" was accessed
> from a new device named "mobile on Paul-Walker" at IP address 75.142.173.235
>
> If you have not accessed your RoboForm account from this new device,
> and you believe that it may have been an unauthorized user trying to access your account,
> please login to your RoboForm account and change the account password.
>
> Thank you for using RoboForm!
>
> Best Regards,
> RoboForm Support
>
Version info:


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Your tickets
<< Scroll to top

Select a ticket in the list below to add a new message to an existing ticket (even if closed) or to browse messages in the ticket.
A message added to a ticket makes the ticket active.







ID
Subject
Last message by
Msgs
Last message time
(EDT)
707100
Instructions on how to use RF In iPhone
Natalia
96
2019/07/21 04:44 pm
► 867230
Roboform Win10 Firefox
me
88
2019/08/17 03:19 pm
839055
New problem
Olivia
31
2019/07/20 01:59 am
855142
Appearance in the display of Thunderbird
Olivia
46
2019/07/20 01:59 am
839042
search
Olivia
13
2019/07/20 01:59 am
863104
Several questions
Olivia
46
2019/07/20 01:59 am
960613
Contact Support
Vito
2
2019/05/15 07:33 pm
856847
Fullfilling password & username by hand
me
3
2017/07/18 04:44 pm
856590
Won't fill a browser form:
me
2
2017/07/16 08:26 pm
851009
Drops login more often than I have set.
me
3
2017/07/15 02:59 pm
817370
History
me
4
2017/03/12 08:33 pm
824450
Change in PW not sync'ed correctly
me
2
2017/03/12 08:31 pm
819815
placement in Firefox
me
3
2017/02/15 09:00 pm
817372
Wrong Diagnostic in FireFox
me
3
2017/02/05 07:32 pm
806510
Firefox RF bar position
me
2
2017/02/04 03:18 pm
810693
Resume
me
4
2017/02/04 03:18 pm
794218
Multiple systems storage of settings
me
2
2016/12/15 04:17 pm
794385
loss of passwords/Identities
me
21
2016/11/10 03:28 pm
757435
Double Identity
me
4
2016/11/10 03:26 pm
802442
Last Roboform
me
17
2016/11/10 03:25 pm
787044
Phone field(s) from Identities
me
2
2016/09/06 04:33 pm
780328
Non-confidential Identities
me
4
2016/05/04 05:37 pm
755008
2-panel login
me
12
2015/12/19 09:12 pm
762387
Identities box
me
2
2015/12/10 12:27 pm
754325
Editing
me
4
2015/10/06 12:23 pm
736710
Obscures Internet Explorer Info
me
2
2015/10/05 04:00 pm
749078
RF Win 7
me
4
2015/10/05 04:00 pm
749882
Sync doesn't show new logins & Sync not often enough
me
2
2015/10/05 03:58 pm
739428
Reinstalled laptop & RF
me
3
2015/06/15 03:11 pm
732741
storing web links?
me
2
2015/04/23 09:20 pm
733181
Logins
me
2
2015/04/23 09:19 pm
729987
Customizing Toolbar
me
3
2015/03/30 10:48 am
712990
Portable Rf2go Version 7.9.10 & AFAIK Version 7.9.11
me
4
2015/03/02 09:39 pm
709737
How does one put the RF toolbar back besides the Firefox menu bar?
me
6
2015/03/02 09:38 pm
725785
diagnostic
me
2
2015/03/02 09:36 pm
723110
Change of email notify/Profile?
me
4
2015/02/17 01:57 pm
714161
Bad RF web site
me
3
2014/12/05 04:02 pm
709674
Properly Sync
me
4
2014/11/04 01:31 pm
705557
How often Sync?
me
13
2014/10/20 02:21 pm
700653
Missing Identity in Browser Toolbar
me
2
2014/10/11 09:00 pm

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