Reviews for Surfshark VPN Extension
Surfshark VPN Extension by Surfshark
824 reviews
- Rated 2 out of 5by johnnyP, 4 months agothis add on better be better than their app or manual settings for openvpn .......spent half the day trying to get openvpn to work ..... junk service i regret getting it
Developer response
posted 4 months agoHi, Johnny, we'd love to help you with any issues you had with our OpenVPN setup. Could you reach out to us at support@surfshark.com or via live chat on our site? - Rated 1 out of 5by Firefox user 14902835, 4 months agoMy computer currently shows lack of application memory with Surfshark showing 59G of use
Developer response
posted 4 months agoHi there, thanks for your review. We'd like to take a closer look at the issues you're having with the lack of application memory, could you reach out to us at support@surfshark.com or via live chat on our site? - Rated 5 out of 5by Firefox user 15323560, 4 months ago
- Rated 4 out of 5by Firefox user 14289759, 4 months ago
- Rated 5 out of 5by Firefox user 17837343, 4 months agomore expensive than the average but it works I can really watch netflix or amazon without the vpn issue! and the extension is way more convenient for me
- Rated 1 out of 5by Firefox user 18200692, 4 months agoполное неработающее дерьмо да еще и ркгистрацией
Developer response
posted 4 months agoПривет! Мы будем рады помочь вам с любыми проблемами, возникшими при использовании Surfshark. Не могли бы вы связаться с нашей службой поддержки по адресу support@surfshark.com или через чат на нашем веб-сайте? - Rated 5 out of 5by Firefox user 16785903, 4 months ago
- Rated 1 out of 5by Firefox user 18239263, 4 months agoThey charged me an additional $28.99 aside from the $65.34, when I specifically stated I DID NOT WANT a 12 month extension upon signing up.
Their customer support is simply terrible, as they proclaim to be able to easily claim a refund through their live chat - which I tried after receiving those emails; however, none of their live chat links on the website work.
When I finally get a work around to the live chat, I only get the option to cancel the auto-renewal, but not my money back.
I lost $94.33 in a minute. This company scams people out of their money.Developer response
posted 4 months agoHi, thanks for your review. We're sorry to hear that you had issues getting a refund for your 1-year extension, could you contact us at miles@surfshark.com? We'd be happy to take a look at your specific situation. - Rated 3 out of 5by Firefox user 18234242, 4 months ago
- Rated 1 out of 5by jan101, 4 months agoEver since the company began offering complimentary subscriptions through cashback, the service quality has significantly declined. There are frequent VPN disconnects and unstable connections occurring twice a day. The browser extension is subpar, causing a reduction in speed by more than 80% at times. Additionally, the split tunneling feature does not function properly, leading to lag issues while playing games. Customer support is inaccessible, lacking both live chat and email options for assistance. It is disheartening that new customers who availed the cashback promotion receive free VPN with presumably better service, while loyal paying customers like myself experience slow speeds and a lack of support. Thank you for nothing, just lost a customer.
Developer response
posted 4 months agoHi, we appreciate your feedback. We apologize for the inconvenience you had due to multiple issues while using Surfshark and we'd be happy to help you as much as possible. Could you contact our support team at support@surfshark.com or via live chat on our website? - Rated 5 out of 5by kar.d, 5 months ago
- Rated 5 out of 5by Art, 5 months ago
- Rated 5 out of 5by sunny-iceee120938jhalksdjlbalsjkkahd, 5 months ago
- Rated 5 out of 5by Ngojungyi, 5 months ago
- Rated 5 out of 5by Beto, 5 months ago
- Rated 4 out of 5by Firefox user 14603638, 5 months ago
- Rated 5 out of 5by Firefox user 13821195, 5 months ago
- Rated 5 out of 5by Firefox user 13201589, 5 months ago
- Rated 5 out of 5by Firefox user 18208170, 5 months ago
- Rated 1 out of 5by John Ryan, 5 months ago
- Rated 4 out of 5by gmangw, 5 months ago
- Rated 5 out of 5by Firefox user 18205761, 5 months agoSurfshark is easy to navigate and has a clean interface.
- Rated 5 out of 5by Firefox user 12972913, 5 months agoI am a paying Surfshark customer, and I use this add-on regularly. (I do not navigate using VPN all the time, as it makes browsing noticeably slower.) The app works as expected, in two years I've experienced no issues at all.