Thanks for the honest feedback, and we're sorry Browser Guard is using more memory than it should on your system.
Please reach out to us at help.malwarebytes.com with your browser and OS details so we can investigate.

Browser Guard is free, and we want it to work well for you, so we'd appreciate the chance to help.

🔥 Thank you! 🔥

Merci!

I’m sorry you lost hundreds of tabs. That is so frustrating. Unfortunately, Browser Guard incorrectly blocked some legitimate sites because we had a database update that caused a false positive.

An automatic fix was deployed shortly after the false positive was flagged. We've also put in additional guardrails to prevent false positives like this from occuring again in the future.
This was actually fixed over 10 days ago, so it's a bit odd that you saw it 2 days ago.
If possible can you reach out to Support via our chatbot (it will direct to a live person) -- help.malwarebytes.com?

Ads/Tracker blocking in general can interfere with sites that are aggressively trying to show ads. That said, it would be interesting to know which sites are giving extra issues, in case there's a bug on our side.

If possible can you reach out via the chatbot on help.malwarebytes.com to share more details, please?

I’m sorry you lost your 50 of your tabs, truly frustrating. Totally understand chucking it.

The fix for this is already live. We’re also putting in additional guardrails to prevent false positives like this in the future.

Hopefully we can gain back your trust at a future time.

Thank you for taking the time to comment. Unfortunately, Browser Guard incorrectly blocked some legitimate sites because we had a database update that caused a false positive.

I’m sorry we caused you to have to manually refectify it.
An automatic fix was deployed shortly after the false positive was flagged. Don’t hesitate to reach out to our support team if you have any other issues. https://help.malwarebytes.com

I’m sorry you lost your tabs and your tab groups. That is so frustrating. Unfortunately, Browser Guard incorrectly blocked some legitimate sites because we had a database update that caused a false positive.

An automatic fix was deployed shortly after the false positive was flagged. We’re also putting in additional guardrails to prevent false positives.

Hi Jayling – This is frustrating, and we feel your pain. Unfortunately, Browser Guard incorrectly blocked some legitimate sites today because we had a database update that caused a false positive.
To note, v3.3.6 is totally fine, it was a database update that has since been reverted.

Thanks for flagging the issue early. Unfortunately, Browser Guard incorrectly blocked some legitimate sites because we had a database update that caused a false positive.

An automatic fix was deployed shortly after the false positive was flagged. We’re also putting in additional guardrails to prevent false positives.
If anything else comes up, please don’t hesitate to reach out to our support team (help.malwarebytes.com).
If you want to speak to a human ASAP, you can ask the bot to connect with an agent and it will do so immediately. Hopefully we can gain back your trust.

Kaisuka – Thank you for flagging this issue. I’m sorry that we interrupted your browsing. That is so frustrating. Unfortunately, Browser Guard incorrectly blocked some legitimate sites because we had a database update that caused a false positive.

An automatic fix was deployed shortly after the false positive was flagged. We’re also putting in additional guardrails to prevent false positives. I hope we can earn back your trust and recommendation.

If anything else comes up, please don’t hesitate to reach out to our support team.

We’re sorry. Browser Guard incorrectly blocked some legitimate sites today because we had a database update that caused a false positive.

An automatic fix is already underway via a database update. If you’d like to fix this manually, click the Browser Guard extension → Support → Check for DB Updates to make sure you have the latest database.

We’re sorry to hear that we messed with your browsing.
Unfortunately, Browser Guard incorrectly blocked some legitimate sites today because we had a database update that caused a false positive.

An automatic fix was deployed shortly after the false positive was flagged. Hope you can find those videos again.
We are taking concrete actions to prevent this in the future, and I hope you can give us another chance.

We’re sorry to hear that we messed with your browsing.
Unfortunately, Browser Guard incorrectly blocked some legitimate sites today because we had a database update that caused a false positive.

An automatic fix was deployed shortly after the false positive was flagged. If anything else comes up, please don’t hesitate to reach out to our support team.

We’re sorry. Browser Guard incorrectly blocked some legitimate sites today because we had a database update that caused a false positive.

An automatic fix is already underway via a database update. If you’d like to fix this manually, click the Browser Guard extension → Support → Check for DB Updates to make sure you have the latest database.

We’re sorry. Browser Guard incorrectly blocked some legitimate sites today because we had a database update that caused a false positive.

An automatic fix is already underway via a database update. If you’d like to fix this manually, click the Browser Guard extension → Support → Check for DB Updates to make sure you have the latest database.

To be clear the Firefox version of Browser Guard has zero telemetry gathering.
Regarding the optional options, it is true in 3.3.6 we have enabled the Search Results Reputation feature for all users when it was optional for users before.
If you turn it off now, it will be respected.