Sorry to hear that the add-on wasn't working properly for you.

On some systems, the scrollbar colors may be overridden by the operating system itself. In that case, there is a setting that can be disabled in Firefox to allow the Custom Scrollbars add-on to change the colors. See this for more information: https://github.com/WesleyBranton/Custom-Scrollbar/wiki/Scrollbar-customization-is-not-being-applied

Hallo! Unfortunately, Firefox only offers limited support for scrollbar widths and wide is not currently an option. I'd love to add that option in the future, if it ever becomes available on Firefox.

Sorry to hear the add-on isn't working for you. If you send me and email at addons@wesleybranton.com with a description of the issue, what website(s) is not working and what settings you are using (or a copy of the backup file from the add-on), I'd be happy to take a look.

Currently, Firefox has 3 options for scrollbar width: thin, hidden and system default. I'm going to change the label for the wide option because on Firefox the option is whatever your operating system's default scrollbar is.

I'm trying to get the organization in charge of the scrollbar standard (W3C) to add a wide option to Firefox, but it's a long process.

Sorry to hear you are having issues with the add-on. If you send me an email at addons@wesleybranton.com with some more information about the settings you are trying to use and the page(s) you are having problems with, I'd be happy to try and track down the issue for you.

As a side note, there are some pages that the add-on is not allowed to modify. An example would be the Firefox add-ons website. So if the pages you are having problems with are Firefox pages, that could be the issue.

As well, please note that you currently need to refresh your tabs before the changes will appear on the website. That is being addressed in an upcoming update, but for now you need to refresh the tab. If that doesn't work, trying restarting your browser.

Hope that helps, but if not, feel free to reach out to the email address above. Thanks.

When the add-on is installed, the settings page should automatically appear. If not, you can try reinstalling it. Alternatively, you can get to the settings by pressing the Firefox menu button, selecting add-ons, picking the Custom Scrollbars add-on and press the options tab.

If you still need help, email me at addons@wesleybranton.com and I'd be happy to help. It sounds like the add-on would be able to solve the problem you are having.

Sorry to hear that! Unfortunately, with the new Facebook design, they've made it impossible for the add-on to customize the scrollbars. Instead of using the standard scrollbars, they have built their own scrollbar system from the ground up so that they can have full control over the appearance of the way the scrollbars look and behave.