NordVPN - a VPN proxy extension for Firefox 的評論
NordVPN - a VPN proxy extension for Firefox 作者: NordVPN
saforce 所留下的評論
This extension uses very slow animations to open the focus-exclusive overlay of its interface. If you don't interact with it directly, it dismisses itself.
Both of those issues are egregious UX failures that need to be addressed. The animation is unnecessary and makes your extension look poorly made; which it is. The fact that the overlay doesn't remain open is even more absurd. I keep my account info in a vault, so I am forced to manually type my email after pasting my password because if I were to leave the form it would just evaporate, clearing the form as well--and to make it worse, it would show the slothful opening animation again.
Partially UX, partially just terrible programming, is that the extension requires you to sign in repeatedly even within the same browsing session, which means it doesn't have good error recovery, connectivity state detection, sleep detection, etc. It would be reasonable to expect that once you sign in with your account, you never have to log in again unless a significant passage of time between uses is detected, like 3 months or more, or your subscription lapses.
None of these issues are difficult to solve. The first two could be solved in two lines of code, I'd bet. The sign in issue seems to happen to far too many people to be an isolated issue.
Perhaps you should consider that not everyone uses their browsers the same way you do. I leave Firefox open for maybe a month at a time, literally until Windows forces me to reboot for updates.
I put my machine to sleep at night and don't manually disconnect from a server in the add-on. That doesn't mean I should be signed out. That just means the add-on should reconnect the next time it "ticks" when the machine wakes up, or when there's network activity in Firefox.
Both of those issues are egregious UX failures that need to be addressed. The animation is unnecessary and makes your extension look poorly made; which it is. The fact that the overlay doesn't remain open is even more absurd. I keep my account info in a vault, so I am forced to manually type my email after pasting my password because if I were to leave the form it would just evaporate, clearing the form as well--and to make it worse, it would show the slothful opening animation again.
Partially UX, partially just terrible programming, is that the extension requires you to sign in repeatedly even within the same browsing session, which means it doesn't have good error recovery, connectivity state detection, sleep detection, etc. It would be reasonable to expect that once you sign in with your account, you never have to log in again unless a significant passage of time between uses is detected, like 3 months or more, or your subscription lapses.
None of these issues are difficult to solve. The first two could be solved in two lines of code, I'd bet. The sign in issue seems to happen to far too many people to be an isolated issue.
Perhaps you should consider that not everyone uses their browsers the same way you do. I leave Firefox open for maybe a month at a time, literally until Windows forces me to reboot for updates.
I put my machine to sleep at night and don't manually disconnect from a server in the add-on. That doesn't mean I should be signed out. That just means the add-on should reconnect the next time it "ticks" when the machine wakes up, or when there's network activity in Firefox.
2,613 筆評論
- 評價 4 分,滿分 5 分來自 Firefox 使用者 18167785,4 天前
- 評價 5 分,滿分 5 分來自 cubigiabinh,8 天前VPN is fast; Ad-blocker is good; but they can't justify the price. Nevertheless, the overall product is great. It's just it'd be better if it was cheaper.
- 評價 5 分,滿分 5 分來自 Firefox 使用者 13197816,19 天前You can never have too much security while browsing the web.
開發者回應
張貼於 19 天前Hello and thank you for your review! We absolutely agree, staying secure online is always worth the extra layer. -Neo 開發者回應
張貼於 20 天前Hello. We are sorry to hear that. If the connection is not possible on any of the computers, it can suggest that something may be interfering with the normal functionality of our service. Please contact our support team at support@nordvpn.com for assistance. -E.G.- 評價 1 分,滿分 5 分來自 Firefox 使用者 19218143,21 天前
- 評價 4 分,滿分 5 分來自 Firefox 使用者 19202867,25 天前
- 評價 1 分,滿分 5 分來自 centurion 2000,1 個月前
- 評價 5 分,滿分 5 分來自 duckpond34,1 個月前
- 評價 5 分,滿分 5 分來自 Firefox 使用者 17999287,1 個月前
- 評價 5 分,滿分 5 分來自 José Adriano Santos Santana,1 個月前
開發者回應
張貼於 1 個月前Здравствуйте! Не могли бы вы связаться с нашей службой поддержки по адресу support@nordvpn.com? Если да, не могли бы вы дополнить свой отзыв, указав идентификатор полученного вами тикета? Мы будем рады более подробно разобраться в ситуации! -L.L.- 評價 5 分,滿分 5 分來自 DiamondS68,1 個月前
- 評價 5 分,滿分 5 分來自 Firefox 使用者 15342373,1 個月前
- 評價 5 分,滿分 5 分來自 Azariah Itoje,1 個月前
- В россии не работает. Работало раньше если через другое расширение VPN подключить Nord. Но сейчас у меня умерло другое расширение и Nord я просто не могу запустить. Нужен другой VPN чтобы запустить этот VPN. Д - Дурка. И он у меня еще месяц оплачен, но я не могу его использовать. Будьте дружелюбнее к русским
開發者回應
張貼於 1 個月前Здравствуйте. Мы приносим свои искренние извинения за причиненные неудобства. Подключение из России может быть сложным из-за местных ограничений. Пожалуйста, свяжитесь с нашей службой поддержки по адресу support@nordvpn.com, они помогут вам разобраться в ситуации и сделают все возможное, чтобы помочь вам. -E.G. - I've been fighting with this app for 3 years. 70% of the time it's completely useless and 30% of the time it works perfectly. The people who make this app are the most amateur developers in the world. In addition to the fact that it's so slow that most of the tabs don't open, many websites block it when it's on (not because of nordvpn IP). And what's extra irritating is the daily login. Very amateur team...
開發者回應
張貼於 1 個月前Hello. We apologize for all the inconvenience, this is certainly not the experience we aim to provide. If you're using the NordVPN application, please try switching between the available connection protocols and testing different servers to access the websites. If you're using the browser extension, reinstalling it might help. In any case, we recommend contacting our support team at support@nordvpn.com, they will gather the necessary details and assist you further. -E.G. 開發者回應
張貼於 1 個月前Hello. We're excited to leave you satisfied with our service speeds as it's of high importance to bring the best and effortless experience! If anything, please do not hesitate to reach out to us at support.nordvpn.com. -Neo