As a service that provides privacy, we understand how important it is for our customers to know in details the kind of personal information we collect, store and proceed. We did our best to make our policy on this issue as simple and understandable as possible, and you could get the necessary facts without bothering yourself with the study of many pages of boring legal text.
What information about all visitors is collected and stored on our site?
What information do we collect and store when you register in our VPN service?
To make your privacy maximum, we collect a minimum of information - just your email. We do not request or save your name, IP address, real address, phone number and other personal information. Payments go through Decta Limited, and we do not keep your credit card details in our system. Data entered through the payment page is transmitted via encrypted SSL protocol.
What information is recorded while clients are connected to our VPN service?
We run a non-permanent connection log to solve technical problems including random name generation and internal IP address assignment (private IP address) which are reliably removed every few hours. We strictly and purposefully do not write down any information to mitigate our legal liability. We keep a record of the monthly traffic volume to ensure appropriate services and high quality of service. We do not monitor the activity of your browser and do not record any records. It is simply impossible with our internal interface. All data about the use of the service is anonymous and is not tied to your real, public IP address.
What information is stored after stopping using the service?
Since the existence of a VPN account is limited by the subscription expiration period (due to lack of payment or other reasons), all data associated with a particular VPN account, including the account itself, is removed from all systems. We do not delete the client account, which consists of the e-mail address and password required for registration. However, if you wish, you can ask to delete the account by sending an inquiry to the account department.
What happens if you receive a proper notice (for example, DMCA) about copyright infringement for the downloaded material?
Since our customers are anonymous during the use of the service, such notification will be sent to rusvpn.com, and our legal department will send an appropriate response. Since we do not store logs (records) of the connection, we can not link the request to the client's identity, even if we are legally forced to do this.
How do we act when authorities ask us the information about a client?
Our company is registered in Northern Ireland. If we receive a court order from an authorized person whose jurisdiction extends to rusvpn.com, our company is obliged to comply with this order. Nevertheless, the company cannot be forced to provide data that is not possessed by company. When a user registers, we request a minimum of information - only a valid email. If it becomes possible at the legislative level to compel us to keep records about the connections of our customers or collect any personal data about the activity on the Internet, we will immediately notify our users and do everything in our power to change jurisdiction or close. Our service protects those who have trusted us with their privacy.