Opacus News

Opacus SugarCRM Activities Sync, the perfect partner for Thunderbird and Lightning

Brings much needed CalDAV support to SugarCRM for all your mobile devices and the popular Lightning calendar in Thunderbird.

Now Available! Please visit the product page for details.

Opacus SugarCRM Thunderbird Professional Edition imminent release

The upcoming Professional version will include these great features:

• Automatically archive incoming mail
• Send and automatically archive - no need to search
• Contact synchronisation and SugarCRM address book

Keep an eye on Sugar Exchange for details.

Opacus Outlook extension - for those who haven't yet seen the light!

The Opacus Outlook extension is available in Lite and Professional versions. See the Opacus homepage for details.

For more information about these products please contact sales@opacus.co.uk or visit www.opacus.co.uk.

Help and Documentation

Access this page at any time by selecting Help > Opacus Help

After Installation

After installing the extension, you will need to enter your SugarCRM URL, username and password into the settings dialog box. Click on Tools, then Opacus SugarCRM Settings. In the URL box put your SugarCRM address, for instance: http://sugarserver.com/sugarcrm. Put your username and password in the respective boxes (the username is not case sensitive).

You can choose here if you would like a notification when new mail arrives in your Inbox. This uses the libnotify library on some Linux distributions which can be more appealing than the default notification.

A further setting allows you to choose whether the subject line of the email is parsed for case numbers. The Case module needs to be selected in the Search window for this function to work.

Additional Buttons

Two additional buttons are available for ease of use. The first button can be added to the Thunderbird main window and the second, Send and Archive, is for the compose window. If these buttons are not added automatically the first time you run Thunderbird after install, simply right-click on the respective toolbars, click Customise and drag the buttons to the toolbars.

In use

To archive one or more emails in a folder, select them and either right-click one of the selected messages and choose 'Archive email(s) to SugarCRM', or click the Archive button mentioned above. The search window will appear with a search suggestion already in place. You can search for:

• Email addresses
• Case numbers
• First names
• Last names
• Full names (use a single space between first and last)
• Names of SugarCRM Objects, such as the name of an Opportunity

You can use a % character as a wildcard, for instance %@mydomain.com will search for all email addresses at the domain mydomain.com and Nat% will find Natasha, Natalia, Nathan and so on.

Either use the suggested search or input your own, then click Search. The results will be returned from the modules selected in the available Modules pane. Once you have found the record you would like to archive against, choose whether or not to archive the attachments using the checkbox at the bottom of the Search pane, and click Archive. A notification will inform you when the archive is complete.

For bug reports or to assist with localisation of this extension, please contact support@opacus.co.uk

Release Notes:

• 1.4.9: Add support for LDAP, fix bug on servers with underloaded REST function, dramatically speed up attachment archiving
• 1.4.8: Restored default accept button on options window as preferences were not being saved correctly on Windows
• 1.4.7: Remove dependency on Growl for Mac OS X
• 1.4.6: Fixed problem on first run after upgrade where restart was required
• 1.4.5: Fixed bug where attachments not properly archived
• 1.4.4: Fixed bug where inbound mails not tagged
• 1.4.3: Support for extra European characters. Restored Re: to subject line in emails
• 1.4.2: Handle redirects to https, allow apostrophes in search string and results
• 1.4.1: Use Thunderbird secure password manager for SugarCRM password storage
• 1.4: Fixed bug where search window had not authenticated properly with SugarCRM

Known Issues:

• Tagging of outbound mail with an Exchange 2007 server. The Opacus extension uses a custom header to determine when a message has been archived to SugarCRM, but the default behaviour of Exchange 2007 is not to reveal the custom headers over IMAP/POP. This behaviour can be altered using the Set-TransportConfig directive to change the HeaderPromotionModeSetting to MayCreate, but does not affect the extension in any other way than to stop outbound archived mails from being tagged.