AgileSNOW Extension од RatOps Group
AgileSNOW Extension enhances experience with Service Now
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О овом додатку
AgileSNOW Extension is adding some extra features to Service Now ticketing tool.
Please note that this extension has been tailored on specific instance and may or may not work properly on other instances...
You have to logon to ServiceNow once and confirm your instance for the extension to work properly and please note that some features requires configuration in settings, like highlighting group notes
Key features includes...
Dashboard:
- Overview of your incident, change, request and problem queues in single place.
- Provides quick numbers of tickets assigned
- Provides special view for high severity incidents. You can configure what is treated as high severity and whether you want to be notified about any new in your queue in settings
Your team:
- Highlighting of your team activity on tickets
- Configure your group and color in settings
- Filter your team activity only new button next to activity filter
Work easing:
- Work in progress button automatically fills in WIP note if there is none provided.
- New button "unassign" on top appears if incident is assigned to someone, pressing it will process simple unassignment including note adding
- GetCI button is with changes on top of screen, it collects list of affected CIs by this change and throw it on screen
Please note that this extension has been tailored on specific instance and may or may not work properly on other instances...
You have to logon to ServiceNow once and confirm your instance for the extension to work properly and please note that some features requires configuration in settings, like highlighting group notes
Key features includes...
Dashboard:
- Overview of your incident, change, request and problem queues in single place.
- Provides quick numbers of tickets assigned
- Provides special view for high severity incidents. You can configure what is treated as high severity and whether you want to be notified about any new in your queue in settings
Your team:
- Highlighting of your team activity on tickets
- Configure your group and color in settings
- Filter your team activity only new button next to activity filter
Work easing:
- Work in progress button automatically fills in WIP note if there is none provided.
- New button "unassign" on top appears if incident is assigned to someone, pressing it will process simple unassignment including note adding
- GetCI button is with changes on top of screen, it collects list of affected CIs by this change and throw it on screen
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Овлашћења и подаци
Потребна овлашћења:
- Покажите обавештења
- Приступи језичцима прегледача
- Приступ вашим подацима за странице у домену service-now.com
Више информација
- Везе додатка
- Издање
- 0.8
- Величина
- 165,5 KB
- Последњи пут ажурирано
- pre 6 godina (29. sep. 2020.)
- Повезане категорије
- Дозвола
- MIT дозвола
- Историјат издања
- Додај у збирку