Shqyrtime për Surfshark VPN Extension
Surfshark VPN Extension nga Surfshark
229 shqyrtime
- Vlerësuar me 1 yje nga 5 të mundshëmnga zilti, një vit më parëIt is impossible to log in. That aside, the addon just sucks compared to just using the wireguard config files from Surfshark (that they hide quite well).
Përgjigje zhvilluesi
postuar më një vit më parëThanks for the feedback! We would love to take a look at these issues you experienced. Please reach out to support@surfshark.com, where our customer support team will definitely help you out with this. - Vlerësuar me 1 yje nga 5 të mundshëmnga Felix, një vit më parënot working and not 3.19 show in the website
Përgjigje zhvilluesi
postuar më një vit më parëHello there, thanks for the honest feedback. Could you drop a letter to our Customer support team at support@surfshakr.com ,as I am sure they would fix the issue? - Vlerësuar me 1 yje nga 5 të mundshëmnga MsMeggo, një vit më parëIts just a garbage VPN. I spend more time touble shooting its connection than actually doing what I want a VPN for.
Përgjigje zhvilluesi
postuar më një vit më parëHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! - Vlerësuar me 1 yje nga 5 të mundshëmnga 15436777 përdoruesi Firefox-i, një vit më parëI cannot wait for my surfshark subscription to end. This "service" has been the worst.
Përgjigje zhvilluesi
postuar më një vit më parëHello. Let us apologize for the issues you had to experience with our service. We would love to help you resolve this issue, therefore we would kindly ask you to contact our friendly Live Chat support or send us an e-mail at support@surfshark.com. We will be waiting for you! - Vlerësuar me 1 yje nga 5 të mundshëmnga 17820161 përdoruesi Firefox-i, një vit më parë
- Vlerësuar me 1 yje nga 5 të mundshëmnga 14636806 përdoruesi Firefox-i, një vit më parë
- Vlerësuar me 1 yje nga 5 të mundshëmnga 17803340 përdoruesi Firefox-i, një vit më parëkeep asking to re-login. is there a problem with the firefox?
Përgjigje zhvilluesi
postuar më një vit më parëHey there! It would be great if you could reach out to our friendly customer support team via live chats or write us an email at support@surfshark.com so we could investigate this further! - Vlerësuar me 1 yje nga 5 të mundshëmnga 17169000 përdoruesi Firefox-i, një vit më parëThe connection is always dropping + dns is leaking, it's extremely risking my privacy if the quality of service I'm paying for is so bad. I hope you'll pay more attention to the extensions on firefox.
Përgjigje zhvilluesi
postuar më një vit më parëHello! We're sorry to hear that you're having to deal with such poor performance. Could you reach out to us via live chats or write us an email at support@surfshark.com so we could resolve the issues you're experiencing? - Vlerësuar me 1 yje nga 5 të mundshëmnga 17790593 përdoruesi Firefox-i, një vit më parë
- Vlerësuar me 1 yje nga 5 të mundshëmnga 17785388 përdoruesi Firefox-i, një vit më parëIt's just way too slow to be usable
Përgjigje zhvilluesi
postuar më një vit më parëHey there! Thank you for your feedback! 🙏 We're so sorry to hear that you are encountering speed issues while using Surfshark VPN! Our customer support team would really love to help you out, so maybe you can contact them at support@surfshark.com? Hope to hear from you soon! - Vlerësuar me 1 yje nga 5 të mundshëmnga 17768188 përdoruesi Firefox-i, një vit më parëCan not login in China
Përgjigje zhvilluesi
postuar më një vit më parëHello. We are sorry to hear that you have experienced log in issues with our VPN. Could you please contact our customer success team at support@surfshark.com or via live chat on our website in order to troubleshoot the issues you are facing? Our agents will do their best in regards to the issues you are facing! - Vlerësuar me 1 yje nga 5 të mundshëmnga mark, një vit më parëAs others have stated in reviews here, this extension does not work properly - it causes delays or completely fails in accessing sites, both problems of which disappear when you pause or turn off the extension. Before I am told to contact support, I have already done that and was advised to reinstall the extension, which I did, with no change. I was then asked why I was using the firefox extension and it was suggested I should just use the desktop VPN client - for a couple of reasons I do not want to do this. My next step will be to try an alternative VPN if Surfshark can't fix this. This is a relatively recent problem so someone has done something to mess things up - when you find them, can you please tell them to undo what they did.
Përgjigje zhvilluesi
postuar më një vit më parëHello Mark! Thank you for your feedback, I really appreciate it! I'm sorry to hear about the issues that you are facing with the extension. Could you reach out to me at miles@surfshark.com so I could personally check your case? Thank you, Miles. - Vlerësuar me 1 yje nga 5 të mundshëmnga B1G, një vit më parëFor about a Month, whenever I start Firefox extension and connect to VPN, it is fast for the first 5 minutes then becomes terribly slow beyond and in some cases not even working anymore, and it happens very constantly. Because it disconnects from the static IP-Address and from the connection overall. Same problem as many users i read here. It used to work great with my terminal connection and the web extension but for a month this seems just not to work anymore . I tried to reinstall so many times and its still persists. Tried to get support in on this but couldn't find any proper way to contact them other then their build in bot that is not that helpful with issues like this. The service is great and the terminal connection seems to work great but this about their firefox extension which is terrible for about a Month or so and it seems that they can't fix it or don't want to fix it.
Përgjigje zhvilluesi
postuar më një vit më parëHi there! Thank you for your feedback! I am sorry to hear that you are encountering connection and speed issues with our Firefox extension. However, I believe that our friendly support team can fix that for you easily! Could you send them a letter to support@surfshark.com? - Vlerësuar me 1 yje nga 5 të mundshëmnga 10917032 përdoruesi Firefox-i, një vit më parë
- Vlerësuar me 1 yje nga 5 të mundshëmnga Merci chao, një vit më parëFrom about two or three weeks ago, I found that whenever I start Firefox and connect to VPN, it is fast for the first 5 minutes then becomes terribly slow beyond, and it happens very constantly. There is not the same problem on Chrome. I've contacted with the support service but no suggestions help (request #4257080). I believe it is the problem of the Firefox extension itself.
(update 2023/1/30)
It seems the problem has been fixed.
(update 2023/2/1)
Nah... problem's back, disappointed. I'm gonna use another VPN.Përgjigje zhvilluesi
postuar më një vit më parëHi, Merci! I can see that the investigation regarding your case is ongoing and hopefully, our support team will be able to get our Firefox extension running for you just fine ;) - Vlerësuar me 1 yje nga 5 të mundshëmnga 14505724 përdoruesi Firefox-i, një vit më parëIt worked just fine and recently(2023/1) the speed is down to like 56k modem connection. Reported this issue to the customer service and the answer I've got is "Sorry, there is no fix for extensions" And all I can do is just to endure this until I give up or pray for things going well. GJ Surfshark.
以前都正常運作但最近(2023/1)慢到簡直要吃屎,去跟客服說得到的答案是抱歉這插件沒修復方法。所以我只能忍耐。使用這之前請三思
この前に問題なく使ってたが最近(2023/1)のネットスピードはくそくらい遅くなったのでカスタマーサービスと連絡したら「すみません、修復の方法はない。」と言われた。我慢しかないと同然の答えに呆れてどうしようもないの自分がここにいる。このアプリを使う前によく考えないと痛い目にあうよ。Përgjigje zhvilluesi
postuar më një vit më parëHey! I apologize for the inconvenience that you have encountered. I would love to hear more about the issues that you're having. Maybe you could drop me a line at maria@surfshark.com? I will gladly assist you personally! - Vlerësuar me 1 yje nga 5 të mundshëmnga 17750730 përdoruesi Firefox-i, një vit më parëupdate! still not working on firefox!!! boooooo! horrible. it was such a great vpn. The Firefox extension is broken. The VPN service works correctly on the desktop app and other browsers, but on Firefox the speeds are horrendous and there are frequent errors (proxy authentication error, not logged in error when logged in, general unresponsiveness.)
Përgjigje zhvilluesi
postuar më një vit më parëHey there. We are sorry to hear that you have experienced connectivity and speed issues with our VPN. Could you please contact our customer success team at support@surfshark.com in order to troubleshoot the issues you are facing? Our team will gladly help you out! - Vlerësuar me 1 yje nga 5 të mundshëmnga joebamer, një vit më parëThe Firefox extension is broken. The VPN service works correctly on the desktop app and other browsers, but on Firefox the speeds are horrendous and there are frequent errors (proxy authentication error, not logged in error when logged in, general unresponsiveness.)
Përgjigje zhvilluesi
postuar më një vit më parëThank you for taking the time to write this review! We would love to take a closer look at this issue. Could you reach out to support@surfshark.com? I'm sure we'll be able to resolve this over there! - Vlerësuar me 1 yje nga 5 të mundshëmnga 16538809 përdoruesi Firefox-i, një vit më parëНе работает в РФ, верните деньги за подписку на 2 года. Проблема массовая, набрали денег и теперь занимаются отписками, проблему не решают.
Përgjigje zhvilluesi
postuar më një vit më parëЗдравствуйте! Мне очень жаль, что у вас остались неприятные впечатления о наших услугах. Я с радостью помогу вам решить проблемы с подключением — пожалуйста, напишите мне напрямую по адресу: support@surfshark.com Очень жду вашего ответа! - Vlerësuar me 1 yje nga 5 të mundshëmnga Gluffy, një vit më parëInternet connection is so slow when VPN is used, but it works perfectly fine on Edge so please fix it on firefox please.
Përgjigje zhvilluesi
postuar më një vit më parëHey there! We're sorry to hear that you're having to deal with connectivity issues. It would be great if you could reach out to us via live chats or write us an email at support@surfshark.com so we could take a further look at these problems! - Vlerësuar me 1 yje nga 5 të mundshëmnga NoMad, një vit më parëThe worst update ever!!! Proxy error all the time....
Përgjigje zhvilluesi
postuar më një vit më parëHello! Let us apologize for the inconvenience you have experienced with the VPN connection. Our tech team is constantly updating our application! Maybe you could reach out to our team at support@surfshark.com? They will gladly help you out! - Vlerësuar me 1 yje nga 5 të mundshëmnga Nikolay, një vit më parëНе работает в РФ от слова "совсем", где-то примерно как месяца два. Поддержка морозится, говорят устанавливать только отдельно на устройство и будет работать. По ходу, расширение накрыл РКН, т.к. ближайший для России сервер был сначала в Грузии, а потом стал в Украине. Делайте выводы. Не рекомендую к установке. Средства не вернуть уже.
Përgjigje zhvilluesi
postuar më një vit më parëЗдравствуйте, Nikolay! Мне жаль слышать, что вы недовольны нашими услугами. Я бы с удовольствием помог вам решить проблемы с подключением, поэтому вы можете связаться со мной напрямую по адресу miles@surfshark.com? Буду ждать вашего ответа! - Vlerësuar me 1 yje nga 5 të mundshëmnga Gray, një vit më parëDosn't work as an extension, even can't login
Përgjigje zhvilluesi
postuar më një vit më parëHi there! Thank you for the review! Our customer support team would love to look into the issue, could you drop a line at support@surfshark.com? - Vlerësuar me 1 yje nga 5 të mundshëmnga 17477884 përdoruesi Firefox-i, një vit më parë
- Vlerësuar me 1 yje nga 5 të mundshëmnga Negan, një vit më parëI JUST WONDERED How a person would be crazy to creat app that their website is filtered, so how i shoud creat account ?
dosnt work in iranPërgjigje zhvilluesi
postuar më një vit më parëHi there! We have many customers from Iran who are using Surfshark successfully. Our customer support team would love to help you out, perhaps you could contact them at support@surfshark.com?