Отзывы на Proton VPN: Fast & Secure
Proton VPN: Fast & Secure от Proton, Proton Team
Ответ Proton Team
Ответ разработчика
размещено 3 месяца назадThank you for your review. Could you share more details about the connection issue? Are you able to consistently reproduce it? Which version of Firefox, as well as the Proton VPN extension do you have installed? What device are you experiencing this issue on exactly? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help you troubleshoot.
On another note, some websites block known VPN IP addresses. Let us know which websites you're having trouble accessing, as well as the servers you're connected to in the process so we can help. Meanwhile, you can try switching between multiple different servers to see whether the behavior improves with some of them.
Lastly, we've documented your request regarding automatic reconnection to a faster server for future consideration.
On another note, some websites block known VPN IP addresses. Let us know which websites you're having trouble accessing, as well as the servers you're connected to in the process so we can help. Meanwhile, you can try switching between multiple different servers to see whether the behavior improves with some of them.
Lastly, we've documented your request regarding automatic reconnection to a faster server for future consideration.
587 отзывов
- Оценено на 5 из 5от Пользователь Firefox 19538649, день назадI have Proton’s most advanced plan, including their full suite of services and the VPN. I’ve been using it for over a month and it works well. It does exactly what I expect from it.
Advice for those using Proton VPN on PC:
A small trick if you can protect more than one device with Proton. Exclude the browser from the software and let the extension handle the VPN. Your usage will be more flexible that way. - Оценено на 3 из 5от SnigePippi, 2 дня назадWorked mostly fine the last 3 weeks. Now I've had to disable it as it is blocking my connection. Hope it will be solved, but it's turned off for now.
Ответ разработчика
размещено день назадThat doesn't sound right. Would you mind describing the issue further? Are you experiencing no internet access while connected to the extension? If so, are you receiving any error messages perhaps? We'd be more than happy to help you troubleshoot, but we need some basic details to work with. Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can assist you. - Оценено на 5 из 5от PeeWeeDee, 2 дня назад
- Оценено на 1 из 5от fulluphigh, 4 дня назадHonestly the worst extension I've ever used. Idk, maybe all vpn extensions are garbage, but holy hell this is garbage. Are they even trying? Will constantly crash in such a way that you have to completely disable it to use your browser in any way shape or form, and completely uninstall it and then reinstall it to get it to work again. Sometimes even after disabling and re-enabling it, it'll still stop working a minute later.
And don't misunderstand me. By constantly, I mean literally every time you use it after your computer has slept. Honestly, at this point I'm giving up, uninstalling it, and reporting it to mozilla, for breaking the browser.
And don't give me the "That doesn't sound right, can you share more details" bull, there are literally a hundred reviews saying the exact same thing. Try using your own product and figuring it out on your own.Ответ разработчика
размещено 2 дня назадSorry to hear that. Our team is aware of the issue and working on a fix, although we currently don’t have a specific timeframe that we can share. We’ve made sure to document your report for further investigation while this is being sorted out. - Оценено на 3 из 5от alepanierafale, 4 дня назадProblem polega na tym, że to rozszerzenie w pewien sposób się blokuje. Przy ponownym uruchamianiu przeglądarki Firefox nie ma do niego dostępu, tak jakby wciąż się wczytuje, a proces ten nie kończy się. A zatem skorzystanie w pełni z tego rozwiązania nie jest możliwe, ponieważ dopóki rozszerzenie nie połączy się z serwerem, to strony nie wczytują się. Aby rozwiązać ten problem należy wyłączyć rozszerzenie i następnie ponownie je włączyć. To bardzo upierdliwe.
Ответ разработчика
размещено 2 дня назадThat doesn’t sound right. Could you share more details about the issue? Are you receiving any error messages? What are the exact steps you're taking that lead to the issue? Are you using any other extensions for privacy/security purposes? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can assist you. - Оценено на 5 из 5от JC, 5 дней назад
- Оценено на 5 из 5от Пользователь Firefox 19575033, 6 дней назад
- Оценено на 4 из 5от Пользователь Firefox 14322377, 7 дней назадWorks as you'd expect, and the UI is very responsive, albeit bare-bones feature wise. An option to pin or favorite specific countries to have them show up at the top of the list, or profiles, would be nice (but that's what the standalone app is for I suppose).
Ответ разработчика
размещено 7 дней назадThank you for your review. We have passed on your request to the team for future consideration. You can follow our blog and our direct channels to stay up-to-date with any news and improvements. - Оценено на 5 из 5от Пользователь Firefox 14287458, 8 дней назад
- Оценено на 5 из 5от Пользователь Firefox 14155108, 9 дней назад
- Оценено на 4 из 5от Пользователь Firefox 11019144, 11 дней назадNeeds login to use, but the site account.proton.me was blocked by GFW so not able to login.
Ответ разработчика
размещено 9 дней назадSorry to hear that. Our team is working hard on improving our infrastructure so that all our users are able to connect more easily. We will continue to make more improvements to enhance service availability despite the ongoing blocking attempts.
Meanwhile, you may consider downloading the official Proton VPN app for your specific OS to see if you're able to connect more easily. If you cannot access our website in order to do that, please send us an email directly at support@protonvpn.zendesk.com so we can assist you further. - Оценено на 4 из 5от QpIa8SbUKb, 14 дней назадPowerful VPN addon that costs a pretty penny. Can be blocked by ISPs however so you won't be able to use it in all situations. Would be nice if it had a way to attempt to connect to unblocked server IPs and report blocked attempts so Proton can continue to provide a great service.
Ответ разработчика
размещено 13 дней назадThank you for your review. The default Connect option will always attempt to connect you to the most optimal server for you. That said, our team is working hard on improving our infrastructure so that all our users are able to connect with ease. We will continue to make more improvements to enhance service availability despite any blocking attempts. - Оценено на 3 из 5от Пользователь Firefox 17954715, 14 дней назадTry to make it work better on omegle like sites like emerald
Ответ разработчика
размещено 13 дней назадThank you for your review. Could you describe the issue further? What difficulties are you experiencing using the website while connected to Proton VPN? We'd be happy to help, but we need some basic details to work with. Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can assist you. - Оценено на 1 из 5от Пользователь Firefox 19562365, 14 дней назадif it would be possible, i give 0 stars
Ответ разработчика
размещено 14 дней назадWe're sorry to see that you're dissatisfied. Would you mind letting us know what issues you've experienced with our service exactly? We'd be more than happy to help, but we need some basic details to work with. Please contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can assist you. - Оценено на 5 из 5от Die Sharki Miaute, 15 дней назад
- Оценено на 5 из 5от David C. Drake, 16 дней назадMy favorite VPN. Works well and is provided by a trustworthy tech company focused on people over profits: Proton!
- Оценено на 5 из 5от an Edible Light, 16 дней назад
- Оценено на 4 из 5от shadowwwind, 16 дней назад
- Оценено на 5 из 5от Пользователь Firefox 15135283, 17 дней назад
- Оценено на 4 из 5от CodeEnder, 17 дней назад
- Оценено на 2 из 5от Dr Dave, 17 дней назадThe free extension is frustrating, time consuming, does not choose the same country server as the PC installation & changes your PC local time to that of the server. Tech support wants pics & all the hairy details to solve simple, common problems. With every biz wanting fee for service, the public is getting nickled & dimed to death to give a CEO gas for their Bentley!
Ответ разработчика
размещено 16 дней назадThat doesn't sound right. The extension affects your browser only, and not your entire system. That said, would you mind sharing your ticket number with us here? We'd be happy to check on your report and see how we can assist you further.