Using TinEye and the TinEye extension is private. We don’t track your searches or keep your images. The only data we collect from is the URL of the image that you send to us and the version of the extension that you’re using, which is used for internal purposes and never shared with third parties.
How we handle images you send us
We assume all images sent to our website or services contain sensitive or confidential information and handle them accordingly. This careful handling includes the following practices:
We never add any uploaded images to our index, so your images do not become searchable through TinEye.com or any of our services.
We store your image data on our internal servers for a maximum of 24 hours to efficiently handle any repeat searches for the same image. All images are deleted within 24 hours of when they were sent to use.
We may store the text of the URL for longer periods, but it is for internal analysis and is not shared.
Information we collect
Information TinEye collects generally falls into two categories:
(1) Information you provide us, which is gathered with your specific knowledge and consent. For example when you register to use our services and are asked to provide information such as your email address, your name, phone number, billing address and/or credit information. Another example is when you contact us or send us an email.
(2) Information collected through the use of technology, which includes general tracking information collected as you use TinEye and the TinEye Services. This information includes:
Cookies: Cookies are small files placed on your computer or mobile device that assist us or our third party partners in providing our services or serving interest-based advertising. Cookies are widely used by online service providers in order to (for example) make their websites or services work, or to work more efficiently, as well as to provide reporting information. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features of our site or services.
Web beacons: TinEye or our third party partners may use web beacons in our emails or websites. When we send emails to users, we may track behavior such as who opened the emails and who clicked the links.
Device Information: We may collect information about the type of computer (hardware and operating system version) or mobile device you are using to access our services.
Log files: When you use our services, we may automatically log certain information about your use of the services. This information may include how you use the service, your internet protocol address, your search query, the date and time of your query and referrer URL.
How we use the information collected
We may use the information we collect for a range of reasons, including:
To improve our products and services.
To bill and collect money owed to us by you.
To communicate with you about your account and provide customer support.
To meet legal requirements, including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms.
To prosecute and defend a court, arbitration, or similar legal proceeding.
To respond to lawful requests by public authorities or to meet law enforcement requirements.
For our data analytics projects.
How We Share Information
(i) Our service providers: Sometimes, we share your information with our third-party service providers, who help us provide and support our Services and other business-related functions.
(ii) Advertising partners: We may partner with third-party advertising networks and exchanges to display advertising on our Websites or to manage and serve our advertising on other sites and may share your information with them for this purpose.
(iii) Any competent law enforcement body, regulatory body, government agency, court or other third party where we believe disclosure is necessary (a) as a matter of applicable law or regulation, (b) to exercise, establish, or defend our legal rights, or (c) to protect your vital interests or those of any other person.
(iv) A potential buyer (and its agents and advisors) in the case of a sale, merger, consolidation, liquidation, reorganization, or acquisition.
We use a range of security measures both procedural and technical to safeguard and protect your personal information against unauthorized access, theft and loss. You can read more about this here.
Accessing and modifying your personal information
If you registered to use any of the TinEye services, we provide you with tools to access, modify or delete your personal information. You can do this at any time by going to your account profile.
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Toronto, ON M5A 1S2