Hey there,

Thanks for taking the time to write this review!

1. Thanks for the feedback here. We show the “Save in 1Password” button in every field where you type in, to give you the option to control what is saved, where and when. It might be a slight adjustment to ignore the “Save in 1Password” button until after you are done typing in both username and password fields, but that’s great feedback, so thank you!

2. We have not yet encountered such reports from other users. Not sure why your 1Password disappeared from Firefox but that should definitely not happen when Firefox updates! If you encounter the issue again, please email us to support+x@1password.com so we can investigate!

3. You can adjust the auto-lock timer in the extension’s settings page. If you have the 1Password desktop app installed on your computer, then the extension should connect to it and inherit the auto-lock timer settings from the desktop app, so make sure to check the desktop app’s settings as well! If you need further assistance with this, please do email us so we can help you set this up as you want it to work. Unlocking 1Password in your browser should unlock the desktop app and all other browsers in one go!

Hey Jared,

Thank you for taking the time to write this review.

We’re constantly working on improving the extension and its performance, so keep your apps up to date and stay tuned :)

The 1Password team.

Hey there,
Sorry to hear you’re having troubles with 1Password in the browser.

We’d like to investigate the issue you are experiencing and help you get things sorted out! Please email us all the details to support+x@1password.com so we can get right on it.

Thank you for the review jonrandy!

We definitely see where you’re coming from about the icon’s color. Thank you for the feedback here.

Hey there,
Thank you for your thoughts and feedback here, we really appreciate it!

We’re definitely working on Touch ID support, so stay tuned. :)

Hey there,

Touch ID is not yet available in this extension, but we’re definitely working on it!

In the meantime, if Touch ID is required for your workflow, you can use 1Password Classic instead: https://support.1password.com/cs/1password-classic-extension/

Hey Metta,

If you'd like to give our newer extension another shot, this guide may be helpful in seeing how things have changed, https://support.1password.com/getting-started-browser/

If you'd like to still continue using the Classic extension, the link is still available from our site here, https://support.1password.com/cs/1password-classic-extension/

We’ll also gladly help with any questions or issues you have via email, so feel free to email us as needed to support@1password.com

Hey there!

We are indeed working on integrating 1Password X with the our 1Password desktop apps, which will allow Touch ID support.

This is a bit more complicated than expected, but our end goal is to allow 1Password X to integrate on all platforms (not just Mac) and this will require overcoming a lot of technical barriers.

Thanks for the support and the kind words.

The 1Password team.

Hey Jimbo!

1Password X automatically sets itself as the default password manager when you install it so that your browser’s password manager won’t interrupt and show you a double prompt when you handle password fields.

You can turn Firefox’s password manager back on by going into 1Password X’s settings, turning off the “Make 1Password the default password manager” option, then turn Firefox’s password manager back on it Firefox’s settings.

As for 1Password not showing up in fields, please make sure that 1Password is unlocked before you try to use it. If there’s a little padlock drawing on the 1Password extension icon (top right corner of Firefox), then click it and unlock it with your Master Password.

If you’re still encountering issues, we’d love to help you get things going! Feel free to email us at support+extensions@1password.com and we’ll reply as soon as possible!

The 1Password team.