- door Firefox-gebruiker 15672126, 6 maanden geledenWaardering: 5 van 5I'm having problems since this afternoon (Sunday) with the NordVPN extension,version 2.30.2 updated 24th of May when I click on it a small screen comes to log in after that a screen appeared your logged in succesfully although nothing happens as I click the extension I see the same screen to log in again and the extension also stays light grey (not activated) I tried reinstalling the extension several times even reinstalled firefox,close all extensions all same result
I saw however that several more people here have the same issue with the extension and it's behaviour as I have,so I think since it was working fine before the new relase on Sunday it has something to do with the extention itself and not something on my end here,as this occurs on both my desktop pc and laptop but I hope it will be resolved soon as this is very annoying I also contacted support.nordvpn.com no solution ! I told them to look at the reviews here where many people have the same issue as I have : not being able to log in the NordVPN extension and activate it,I think the new extension is faulty because when I changed it to an older version of the extension 2.29.1 every thing works just fine again !
this is the link to the older versions ======
https://addons.mozilla.org/en-US/firefox/addon/nordvpn-proxy-extension/versions/Hello. Thank you for taking time to leave your feedback, we really appreciate it! Our tech team is already investigating the issue. Please make sure to update the extension, that should resolve the issue. Apologies for all the inconveniences caused. -G.M.
- door Hef, 6 maanden geledenWaardering: 5 van 5Now everything is working, ty.Hello. Please try updating the extension, that should resolve the issue. If you still experience the same, please contact our customer support, for assistance. We would be happy to help you out! Our team is online 24/7 at support.nordvpn.com. -G.M.
- door Elvundil, 6 maanden geledenWaardering: 5 van 5since this morning it is no longer possible to connect to the extension, I tested on 2 computers. I also uninstalled and reinstalled edit 1 : I installed the entire browser the problem is still present on 2 computers
problem corrected in the last version 2.30.3Hello. Apologies for the troubles. Please try reinstalling the browser altogether to see how it goes. In case the issue persists, do not hesitate to contact our customer support for assistance. Our team is available 24/7 at support.nordvpn.com. -G.M.