- Waardering: 4 van 5door Kuhano Na Pari, 5 maanden geledenLogged-in, connected, extension says my traffic is secure, but "what's my IP" still shows my home IP address. Obviously this doesn't work and it's dangerous to mislead people by telling them they are protected when that is not the case.
Tested on macOS and Manjaro linux.
I've contacted support (2022-04-18) - the conclusion was that extension is in fact not working (something about Mozilla pushing and old version of extension instead of your latest release).
Regardless, there is no warning about this anywhere on your website, even when clicking on Firefox extension (in download section of the webpage).
People are being misled into thinking they're safe, when they aren't, which is a serious security issue and irresponsible on your part.
New version of extension works well.
Antwoord van ontwikkelaar5 maanden geleden geplaatstHello. Have you tried contacting our customer support team to find out what could be causing the issue? We strongly advise you to reach out to them. Our team is ready to help 24/7 at support.nordvpn.com. Thank you! -N.L.
- Waardering: 4 van 5door Firefox-gebruiker 17330983, 6 maanden geledenIt has lot of servers and the speed is good. But netflix and hotstar kind of apps may not work all the time
Antwoord van ontwikkelaar6 maanden geleden geplaatstHello. We'd suggest to try disabling the CyberSec feature under the settings of our extension and clearing your browser cache. In case it does regardless, do not hesitate to reach our customers' support team at support.nordvpn.com regarding instant assistance on any inquiry related to our service. -G.M.
- Waardering: 4 van 5door Firefox-gebruiker 15232056, 6 maanden geledenFast and easy to connect when websites won't work due to my location. Occasionally have to disconnect and reconnect but no big deal
- Waardering: 4 van 5door Firefox-gebruiker 14336689, 7 maanden geledenI use Linux Mint, currently v.20.3. The Installation instructions for NordVPN on Linux are terrible, and that is being generous. You are told to download the VPN Debian app, which did not work! it installed but would not launch. Next I tried launching NordVPN form the terminal. It worked after a fashion. The issue here was that there is no visual representation of the status of the connection, which I had to keep checking and found it had frequently dropped. I eventually found how to connect via the network manager at the bottom of one of the pages of instructions. That worked (at last!!). Then the next day I stumbled across how to add the NordVPN extension to Firefox and Chrome based browsers on yet another page of instructions. That gave me a visual in the browser of the VPN status.
Honestly, It was a unbelievable faff that took almost 2 days of swearing and reinstalling.
Nord you seriously need to organize your Linux instructions far better than they are at the moment.
My biggest gripe with Nord is that the customer support chat client is absolute garbage. Once you are past the bot and directed to a customer service rep the wait is totally unacceptable. I waited 3 times for over and hour and still got no response from a human.
For Linux users and those that may need customer services Nord is not the best, by a long way.
Once all is installed (eventually) most things seem to work well, especially the browser extension connections.
But there is a caveat to this, use a speed checker on each server. I have found that some servers are running at less than half the speed of others, though allowing Nord to connect to its selected server in any country usually results in a good fast connection.
This may seem like a lot of moaning, but this is a paid service that is actively courting Linux users, so the need to get their act together regarding documentation (or simplify the installation and the customer service bot.)
Now that I have everything sorted I prefer Nord to my previous VPN. I have knocked off one star because of the nightmare installation process for Linux users.
Antwoord van ontwikkelaar6 maanden geleden geplaatstHello there. We're sorry to hear about the troubles! We always encourage on contacting our support team right away if faced with any issues or troubles with setting up our service, our team is always there and happy to help. To get in contact with one of our agents right away please ask for a 'live agent' within the chat at support.nordvpn.com. Thank you for your feedback and apologies for the inconveniences! -G.M.