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CopyChat Zendesk Connector ๋ฏธ๋ฆฌ๋ณด๊ธฐ

CopyChat Zendesk Connector ์ œ์ž‘์ž: Contact Cubed

Zendesk connector required for CopyChat - an agent desktop recording solution created by Contact Cubed.

์ผ๋ถ€ ๊ธฐ๋Šฅ์€ ๊ฒฐ์ œ๊ฐ€ ํ•„์š”ํ•  ์ˆ˜ ์žˆ์Œ
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์ •๋ณด
CopyChat is a flexible call recording solution designed for web based softphones. This extension allows for plug and play call recording on the Zendesk Talk platform.
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ํ•„์š”ํ•œ ๊ถŒํ•œ:

  • zendesk.com ๋„๋ฉ”์ธ์˜ ์‚ฌ์ดํŠธ์—์„œ ์‚ฌ์šฉ์ž์˜ ๋ฐ์ดํ„ฐ์— ์ ‘๊ทผ
  • twilio.com ๋„๋ฉ”์ธ์˜ ์‚ฌ์ดํŠธ์—์„œ ์‚ฌ์šฉ์ž์˜ ๋ฐ์ดํ„ฐ์— ์ ‘๊ทผ
์ถ”๊ฐ€ ์ •๋ณด
๋ฒ„์ „
1.3.2.1
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7๋…„ ์ „ (2019๋…„ 4์›” 5์ผ)
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์ด ๋ถ€๊ฐ€ ๊ธฐ๋Šฅ ์‹ ๊ณ 
๋ฒ„์ „ 1.3.2.1์˜ ์ถœ์‹œ ์ •๋ณด
In this version we have added logic to scrape the call direction directly from Zendesk. This way you will know if a call was inbound or outbound.