This is the best and most useful add-on I've ever had. I use it multiple times a day; the download options are excellent, and it's so much easier than the MS Snipping Tool. The images are very good; not as good as the Snipping Tool, but the rest of its functionality, including whole page downloads, more than makes up for it. I do a lot of work on the computer, and this is my goto program. I did read some criticisms, and all I can say is "that just ain't right"!