Truly astounding how terribly this failed update has been handled. Not just the delay in finding a fix, but the complete lack of communication, leaving users to figure out on their own why their tabs are suddenly broken.

For a company focused on privacy and security that's completely unacceptable and I will not renew my subscription when it runs out.

Seems to have a problem with the kill switch function. When you lose internet connection kill switch blocks the app itself to reconnect. If I turn that option off and connect manually, it works

Like everyone else and probably many silent users, it's impossible to use the extension since the last update.
It's truly surprising that a company spamming YouTube partnerships and ads everywhere isn't more responsive in fixing such a serious issue.
Especially since we're paying a subscription to benefit from the VPN's features.
Really disappointed with the lack of professionalism, it's as if it's an internal sabotage by a disgruntled employee to harm the company's reputation.

Ho creato un profilo solo per fare questa recensione. Questa estensione è terribile: rallenta il caricamento delle pagine in una maniera non comprensibile. Se si usa l'applicazione desktop o l'estensione di Chrome non si presenta la stessa lentezza. Non è sempre stato questo il caso e altri hanno lo stesso problema.

Update broke things spectacularly and now force loads all tabs crippling performance. I won't question why it's accessing data on all my tabs because I don't care but other people probably do. Been about a week now for me.

Where my actual complaint comes in is their reaction (or complete lack thereof) with STILL no fix, no rollback, no notice to customers (had to find out about the problem here after disabling a bunch of addons), no functional previous version available in the firefox addon version history area for us to use - nada.

This is completely inexcusable behavior for a company in the security business.

la extensión funciona bien pero tienen la pura la caga con la ultima actualización.

same problem as everyone else, I don't know if I'll reactivate the extension in a few days hoping you people fixed this farce

Shouldn't take nearly 2 weeks to fix this. At the very least you should have rolled back to the previous version until you can find a fix.

Same problem everybody else is having. Had to disable the extension. Please fix ASAP.

Last updated is a huge mess and still no update. It's a shame for a service about security...

If your Firefox crash after NordVPN's April 2024 update, use the Task Manager to shutdown Firefox completely.

Then press shift when you restart Firefox, you should be able to use Firefox without any extension enabled ( safe mode ).

Disable NordVPN extension and restart Firefox, you should be able to use Firefox normaly for now.

Recent update forces all tabs to reload upon startup, causing excessive memory usage and crashes. Please revert this change ASAP.

Since the latest update it'll reload ALL tabs on startup causing massive freezes and network activity depending on how many tabs you had open. Completely unusable in its current state please fix this issue immediately

I have the same issue as other users. All my tabs in Firefox are loading on start-up. I use the extension because Google does not load when I am connected with the desktop app only. Somehow with this plugin I bypass this issue.

I have tried all the commands around the tabs loading in Firefox config but it does not matter, the extension bypasses them no matter what. Only deactivating the extension resolves the issue.

I tried deleting and re-adding the extension. Nothing at all. It is sad. We pay for this service and it doesn't work. Please fix it. The issue happened to me yesterday as Firefox updated to latest version.

The latest update (Apr 4, 2024) causes Firefox to instantly crash, and seems like it may be compromised. This addon now takes it upon itself to load all my discarded tabs. With many discarded tabs, that equals a crash. Given that it can access your data for all websites, this behavior is very suspicious.

If you use session restore and have many tabs, then when you launch Firefox, you'll have many tabs discarded in the background, which won't load until you click on them.

That's how it's supposed to work, but this addon forcibly loads them as soon as it runs. I have no idea why. It's trying to open a document called fingerprint.html (could you possibly be more sketchy?), but for some reason it ends up loading all my tabs. Considering that NordVPN was notoriously hacked recently, I would certainly not install this addon.

This is especially serious because most users in this situation will not know how to recover their profile. The addon causes this crash as soon as it starts, which is at app startup. So as soon as you launch Firefox, it crashes. There's no opportunity to use the Firefox UI to close some of your tabs or delete the addon. And most users won't even know how to figure out that it's this particular addon causing the problem.

The way to fix this is to find your profile (google that), go to the extensions folder, and delete the xpi file whose name starts with "nord". Then when you start Firefox there should be no problem (assuming a malicious actor hasn't taken control of this addon and is using this behavior to collect data on all your open tabs).