At MultiversX Wallet, one of our main priorities is the privacy of our visitors and users.
This privacy policy document (the “Privacy Policy”) together with our User Agreement
and Terms and any other documents we mention in this Privacy Policy is meant to inform
you on which personal data about you we collect, use, disclose, share or otherwise process
when you are using MultiversX Wallet, the MultiversX Wallet website (the “Website”) or
other products and services. Please read this policy carefully to understand our views and
practices on how we protect your personal data.
If you have additional questions or require more information about our Privacy Policy,
please do not hesitate to contact us.
Introduction
This is the privacy statement of MultiversX Labs S.R.L. ( “Company”, “we”, “us”, “our’’),
a MultiversX group company. MultiversX and our existing or future affiliates
(collectively “MultiversX” or “we”) are the controllers with respect to your data. This
Privacy Policy applies to MultiversX Wallet and to the Website.
MultiversX cares about protecting your right to privacy in all the regions where we
operate and while complying with local laws, we are committed to implementing the
personal data protection standard imposed by the GDPR across all MultiversX entities.
As a general rule, users of our online services are anonymous to us, and we have no
feasible ways to identify you. However certain categories of data may be collected while
using our services, and some of this information may be considered “personal data” by the
law. When we collect personal data, we generally act as a “data controller” as defined in
applicable law. The exact categories of data we collect, why we collect it, and your opt-out
choices depend on the service you use, as is more fully described below.
When we post changes to this Privacy Policy, we will include the date when the statement
was last updated. If we significantly change this Privacy Policy, we will notify you about
the upcoming change via our website. We encourage you to review this statement
periodically.
Children’s Privacy
MultiversX Wallet is not intended for children under the age of 18. We do not knowingly or
intentionally collect information about children who are under 18 years of age.
IF YOU ARE UNDER THE AGE OF 18 YOU MAY NOT USE OUR SERVICES IN ANY WAY.
General
This Privacy Policy sets out the basis on which any information and/or data of the Users, is
collected, used and disclosed by the Company when accessing or using the Company
Services. The Company is committed to preserving the privacy of all visitors of the Webste
and/or Users of MultiversX Wallet. The Policy explains how the Company complies with
the General Data Protection Regulation (‘GDPR’).
By proceeding further, you have read and expressly consent to the collection, use,
retention, processing, transfer and disclosure of Personal Data under the terms of this
Privacy Policy.
Information and/or Personal Data which may be collected, stored, processed, transferred,
used and disclosed by MultiversX Wallet includes but is not limited to information and/or
data that can be used on its own or with other information to, directly or indirectly,
identify, contact, or locate a single person, or to identify an individual in context.
Definitions
The following terms “Controller”, “Processor”, “Data Subject”, “Personal Data”,
“Processing Activity/ies”, “Pseudonymisation”, “Cross-Border processing of Personal
Data”, “Supervisory Authority” used in this document shall have the same meaning as in
the GDPR.
Other Capitalized terms used in this Privacy Policy shall have the same meaning given to
them in the User Agreement and Terms.
What do we understand by Personal Data?
Personal data is the information related to a natural person and which can be used to
identify that person such as name, email address, telephone number, social media
usernames, location data or business titles.
This means that when you use the Company Services, we will collect certain information
about you which can identify you directly (name, email) or indirectly (IP address or other
online identifier). We also collect anonymous information and aggregated data regarding
user behavior, navigational information, device information, which helps us tailor our
services and understand usage trends.
Basic Principles Regarding Personal Data Processing
The Company, as Controller, shall adhere to the GDPR principles as stipulated in Article
5(2) of the GDPR where the “Controller shall be responsible for, and be able to
demonstrate, compliance with the principles.” The Personal Data must be processed fairly
and lawfully; be obtained only for specific and lawful matters; be adequate and up to date;
not to be held for any longer than necessary; and be protected in appropriate ways.
The Company shall be accountable and must disclose information held to the Data Subject
when requested and shall not transfer Personal Data outside of the European Economic
Area (EEA), unless that country or territory also ensures an “adequate” level of
protection. The Processing of Data must be carried out in accordance with the rights of
the Data Subjects.
The Company May Collect the Following Information
Information provided by the User: when using or interacting with the Company Services,
subscribing to MultiversX Wallet’s updates, creating an avatar, responding to a survey or
when filling enquiry forms on the Website or MultiversX Wallet and when corresponding
by phone, e-mail or other communication services, you may be asked to provide certain
information. The information may include Personal Data such as name, address, e-mail
address, phone number, financial information, cryptocurrency address, personal
description, photos of you (selfies), ID or Passport copy, date of birth, passport number, or
other data which can be used for operational purposes, personal identification purposes
and required for ‘know your customer’ that may be required to comply with applicable
laws.
We use different methods to collect information from and about you, including through:
1. visiting our Website or MultiversX Wallet;
2. apply or using the Company Services;
3. create an account;
4. request marketing to be sent to you, for example by subscribing to our newsletters;
5. enter a competition, promotion or survey, including through social media
channels;
6. give us feedback or contact us.
Information, collected automatically by the Company: on each visit to the Website or
MultiversX Wallet, the Company will automatically collect the following:
1. Technical information, including the Internet protocol (IP) address used to connect
your device to the Internet, browser type and version, time zone setting, browser
plug-in types and versions, information about your device used to access the
Company Services, operating system and platform; information about the visits,
including the full Uniform Resource Locators (URL), clickstream to, through and
from the Website (including date and time), products viewed or searched for, page
response times, download errors, length of visits to certain pages, page interaction
information (such as scrolling, clicks, and mouse-overs), methods used to browse
away from the page, and any phone number used to call us.
2. Information may be collected by cookies and other tracking. Cookies are small
data files that are stored on your device when visiting a website, which enable the
Company to collect information about your device identifiers, web browsers used
to access the Company Services, pages or features viewed, time spent on pages
and links clicked. Web beacons (or pixel tags) are electronic images that may be
used to help deliver cookies, count website visits, understand usage and determine
the effectiveness of email marketing campaigns.
3. Participants are advised that if they wish to deny the use and saving of cookies
from the Website on their computer’s hard drive they should take necessary steps
within their web browsers security settings to block all cookies from the Website.
Also, MultiversX Wallet offers to its Users the choice to disable the collection of
anonymized data.
Survey Information.
We may from time to time invite you to participate in surveys about your experience using
MultiversX Wallet or other platforms. If you agree to participate in a survey, we collect the
information included in your answers to the survey.
Information, which is received from third-parties: this includes, but is not limited to
MultiversX’s partners, sub-contractors in technical, payment services, advertising
networks, search information providers, credit reference agencies, or other third parties
who may provide information, for the purpose of fulfilling the Services or to comply with
legal requirements.
The Company shall endeavour that these third parties are to provide the same level of
data protection and that they shall only carry out their contractual obligations towards
MultiversX Wallet or upon the instructions of the Company and not for any other
purposes.
In case of using a location-enabled device: the Company may collect location data or use
various means to determine the location.
Use of Information
The Company may use your Personal Data to supply you with the Company Services
required, to bill you and to contact you when required. The Company may also analyse the
Personal Data provided to help in administering, supporting and improving the business,
as per the following ways:
1. to provide, maintain, deliver and improve the Company Services and obtaining
your views of the Company Services;
2. to send periodic emails with products and services;
3. to follow up with the User after correspondence (live chat, email or phone
inquiries);
4. for marketing and retargeting purposes;
5. to carry out any other purpose for which the information was collected.
If you want to stop receiving information as per the above, you can opt out at any time by
contacting us at the email address indicated in this Privacy Policy. At all times, access to
the User’s Personal Data by the Company’s own staff and third-party intermediaries, will
be restricted to the bare minimum required for the Company to perform our business and
the provision of the Company Services.
Consent
Your Personal Data may be processed only if you have unambiguously given your consent
or, the processing is necessary for the performance of the Company Services you request
or, for compliance with legal obligations as in the case of Anti Money Laundering and
Terrorist Financing Regulations (AML/TF) or, pursuant the public interest or, requested in
the exercise of official authority vested in MultiversX or a third party with whom the
Personal Data is disclosed except where such interest is overridden by the interest to
protect the fundamental rights and freedoms that arise from the right of privacy.
As an individual you may exercise your right to access your Personal Data held about you
by the Company by contacting our Data Protection Officer at the address below.
Rectification, deletion
The Company shall, at your request, immediately rectify, block or erase your Personal
Data that has not been processed according to the GDPR and Data Protection Act or
processed unlawfully and where applicable proceed with notifying any third party about
the measures undertaken. Although all reasonable efforts will be made to keep your
information updated, you are kindly requested to inform us of any change referring to the
Personal Data held by the Company. In any case if you consider that certain information
about you is inaccurate, you may request rectification of such data.
Provided that no such notification shall be implemented if it is shown to be impossible or it
will entail a disproportionate effort on the part of the Company.
Data Portability
You have the right to receive, upon request, a copy of the Personal Data that you have
provided to the Company in a structured, commonly used and machine-readable format
and to transmit such data to another controller, for free. The Company shall endeavour to
ensure that such requests are processed within one month for free, subject that this
request is not excessive and does not affect the rights of other individuals’ Personal Data.
Right to be forgotten
Upon request, you have the right to have your Personal Data erased by the Company. The
Company acting reasonably will take all necessary actions (including technical measures)
to inform third-party data Processors to comply with the request unless your Personal
Data needs to be retained to comply with legal obligations or court orders.
Data Subject’s Support
The Company shall provide its Users with user support through an online chat with an
agent. Username and email address might be necessary to sign up for online chat. The
data collected in this manner shall be processed exclusively for the purpose of providing
user support.
International or Cross-border Transfer of Your Data and Your Express Agreement
The transfer of the User’s data may be necessary for using the Company Services, to
provide updates and to respond to the User’s inquiries. As the internet operates in a
global environment, the use of the internet to collect and process personal data
necessarily involves the transmission of data on an international or cross-border basis. By
using the Company Services or by communicating with us, you acknowledge and
expressly consent to the Company’s processing and disclosure of your Personal Data in
this way. By communicating with us and using the Company Services, you provide your
express consent to the Company’s disclosure of your personal data to third-party
intermediaries (if applicable) for the purposes described in this Privacy Policy.
Sharing of Information
MultiversX Wallet may share the Users’ data with others as follows:
1. With partners providing the Company Services;
2. When using interactive areas of the Website, like our blog or other online forums,
certain information you choose to share may be displayed publicly, such as your
username, actions you take and any content you post;
3. To Courts and Government authorities or bodies if requested to do so under a court
order or legal process, or to establish or exercise the Company’s legal rights or
defend against legal claims;
4. If the Company believes that the User’s actions are inconsistent with the Terms or
with other policies, or to protect the rights, property and safety of MultiversX or
others;
5. In connection with, or during negotiations of, any merger, sale of company assets,
financing or acquisition of all or a portion of our business by another company;
6. Between and among the Company; or
With your consent or at your direction.
At any point in time you shall retain all rights to your data.
Security
The Company protects information collected using physical, technical, and administrative
security measures to reduce the risks of disclosure, unlawful processing, accidental loss,
destruction, damage and unauthorized access. Should a security breach occur, the
Company will use reasonable endeavours to try to fix it.
Social Sharing and Links to Third Party Websites
When sharing the Company Services or other MultiversX Wallet’s information on social
websites, this will enable the sharing of information with your contacts or the public,
depending on the settings you establish with the entity that provides the social sharing
feature. Service links to third party websites may be made available to you, and that are
not owned or controlled by the Company.
Please be aware that the Company is not responsible for the privacy practices of such
websites. For more information about the purpose and scope of data collection and
processing in connection with social sharing features and links to third party websites, the
Company encourages you to visit the privacy policies of the entities that provide these
features.
Furthermore, you are advised to conduct yourself appropriately when engaging with
MultiversX Wallet on social media or when sharing the Website, the Company Services or
other MultiversX Wallet’s information.
Data Retention
The Company will retain your Personal Data and that of beneficiaries of the Company
Services for a reasonable period or as long as the law requires. The Company will retain
your data as long as needed for the provision of the Company Services.
Disposal of Personal Data
When the Company receives requests to dispose of Personal Data records by Data
Subjects, the Company shall ensure that these requests are handled within a reasonable
time frame. The Company shall keep a record including a log of these requests.
The Company shall also strive in obtaining adequate disposal mechanisms to ensure no
Personal Data is leaked outside of MultiversX Wallet.
Response to Personal Data Breaches
When the Company learns of a suspected or actual Personal Data breach, the Company
shall perform an internal investigation and take appropriate remedial measures in a
timely manner. Where there is any risk to the rights and freedoms of Data Subjects, the
Company will notify the relevant Supervisory Authorities without undue delay and, when
possible, within 72 hours from when it learns of such breach. Data Subjects will be
informed when the Personal Data breach is of a “high” level.
Governing Law
By using the Company Services, or otherwise providing information to the Company, you
consent to the processing and transfer of information in accordance with Romanian law.
Final Provisions
You may request the Company to access your information and Personal Data at any time.
The Company shall be responsible for and be able to demonstrate compliance with the
principles outlined in this Privacy Policy. The Company may at its own discretion assign or
transfer this Privacy Policy and your related information to any person or entity that
acquires or is merged with us without restriction.
Any claims, questions, comments and requests regarding this Privacy Policy should be
addressed to the Company by contacting our Data Protection Officer at the address below.
Changes to the Privacy Policy
The Company may update this Privacy Policy from time to time at its own discretion and in
response to changing legal, technical and/or business development. The revised Privacy
Policy will take effect immediately upon publication by the Company and we will replace
this page with an updated version. When we update our Privacy Policy, we shall take
appropriate action and inform you accordingly by a Privacy Notice consistent with the
significant changes we would have made.
However, you acknowledge that it is your sole responsibility to check the “Privacy Policy”
page from time to any time so as to be aware of any changes which may have occurred
from time to time.
Your rights
You have the right to make a request to access or delete any of your personal data that we
might possess. You can make a request by contacting our Data Protection Officer at the
address below. You may be required to provide additional information to authenticate your
request.
Contacts
We are very open about privacy and recognize your trust as a great value. If you have any
questions about this statement or any privacy issues in our services, feel free to contact
our Data Protection Officer by email at contact@multiversx.com