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I contacted support to report that Rapportive is broken in Firefox. Here are the relevant excerpts from our correspondence:
me: I installed Raportive in Firefox. It tells me, "Rapportive offline", "Sorry, Rapportive didn't load correctly due to a temporary problem. Please reload your Gmail tab to try again." I've tried reloading Gmail multiple times, but it always gives me that message.
support: Do you have any other extensions installed in your Gmail that Rapportive might be interacting with? If not, just send over a screenshot.
me: I have no other gmail extensions installed. A screenshot is attached.
support: In this case I'd recommend if you can try using Chrome and see if you still see this issue.
me: Thank you for the suggestion, but Firefox is my preferred browser. You guys have a Firefox addon, so it's safe to assume that you do support Firefox. Right?
support: I'm so sorry for the inconvenience this has caused. Please know that Rapportive works best on Chrome.