Critiques pour Extension Surfshark VPN
Extension Surfshark VPN par Surfshark
225 notes
- Noté 1 sur 5par AndreMtl 123, il y a 2 jourshave trouble activating..paying it was seamless but configuring it is Hell on Firefox or Linux..I may cancel my purchase
Réponse du développeur
mis en ligne : il y a un jourHi, thanks for your feedback. We're sorry to hear that you had difficulties setting up our Linux app and Firefox extension. We'd like to assist you with this issue, could you reach out to us at support@surfshark.com or by joining live chats on our site? - Noté 1 sur 5par Utilisateur ou utilisatrice 18379596 de Firefox, il y a 5 joursterrible, no clue what to do.
Réponse du développeur
mis en ligne : il y a 4 joursHi there, we're sorry to hear that you're having issues using Surfshark. We'd love to help you sort things out, so reach out at support@surfshark.com or via live chats and we'll look into it and help you get started. - Noté 1 sur 5par Zlod, il y a 10 joursCan't log in in in cause login page on whitch you redirecting are blocked
Réponse du développeur
mis en ligne : il y a 9 joursHi, we're sorry to hear that you had issues with logging in and we'd be happy to investigate this issue for you.
Could you contact us at support@surfshark.com or by joining live chats on our site? - Noté 1 sur 5par tom, il y a un mois
- Noté 1 sur 5par Flemming, il y a un moisi cant login i reset my password and it keeps telling me the password or gmail are wrong i checked everything and its all right i don't know what to do ???
Réponse du développeur
mis en ligne : il y a un moisHey Flemming, we're sorry to hear about the trouble you're experiencing with logging in. It sounds like you've already taken some steps to resolve the issue by resetting your password. To assist you further, could you please reach out to us at support@surfshark.com or via live chat? - Noté 1 sur 5par foflue, il y a un moisi cant login i reset my password and it keeps telling me the password or gmail are wrong i checked everything and its all right i don't know what to do
Réponse du développeur
mis en ligne : il y a un moisHi there, we're sorry to hear about the trouble you're experiencing with logging in. It sounds like you've already taken some steps to resolve this by resetting your password. To assist you further, could you please reach out to our support team at support@surfshark.com or via live chat? They'll be able to help you troubleshoot this issue more effectively. - Noté 1 sur 5par Utilisateur ou utilisatrice 18333386 de Firefox, il y a un mois
- Noté 1 sur 5par Utilisateur ou utilisatrice 16491044 de Firefox, il y a un moisWon't allow login. Updated pwd, still won't allow login. Total garbage.
Réponse du développeur
mis en ligne : il y a un moisHi, thanks for your feedback. We're sorry to hear that you had login issues while using Surfshark and we'd be glad to help you regain access.
Could you contact us at support@surfshark.com or via live chat on our website? - Noté 1 sur 5par Nelan, il y a 2 mois
Réponse du développeur
mis en ligne : il y a 2 moisHi, thanks for your review. We'd be happy to help you with any issues you had with Surfshark, could you contact us at support@surfshark.com or via live chat on our website?- Noté 1 sur 5par Utilisateur ou utilisatrice 14902835 de Firefox, il y a 3 moisMy computer currently shows lack of application memory with Surfshark showing 59G of use
Réponse du développeur
mis en ligne : il y a 3 moisHi there, thanks for your review. We'd like to take a closer look at the issues you're having with the lack of application memory, could you reach out to us at support@surfshark.com or via live chat on our site? - Noté 1 sur 5par Utilisateur ou utilisatrice 18200692 de Firefox, il y a 3 moisполное неработающее дерьмо да еще и ркгистрацией
Réponse du développeur
mis en ligne : il y a 3 moisПривет! Мы будем рады помочь вам с любыми проблемами, возникшими при использовании Surfshark. Не могли бы вы связаться с нашей службой поддержки по адресу support@surfshark.com или через чат на нашем веб-сайте? - Noté 1 sur 5par Utilisateur ou utilisatrice 18239263 de Firefox, il y a 3 moisThey charged me an additional $28.99 aside from the $65.34, when I specifically stated I DID NOT WANT a 12 month extension upon signing up.
Their customer support is simply terrible, as they proclaim to be able to easily claim a refund through their live chat - which I tried after receiving those emails; however, none of their live chat links on the website work.
When I finally get a work around to the live chat, I only get the option to cancel the auto-renewal, but not my money back.
I lost $94.33 in a minute. This company scams people out of their money.Réponse du développeur
mis en ligne : il y a 3 moisHi, thanks for your review. We're sorry to hear that you had issues getting a refund for your 1-year extension, could you contact us at miles@surfshark.com? We'd be happy to take a look at your specific situation. - Noté 1 sur 5par jan101, il y a 3 moisEver since the company began offering complimentary subscriptions through cashback, the service quality has significantly declined. There are frequent VPN disconnects and unstable connections occurring twice a day. The browser extension is subpar, causing a reduction in speed by more than 80% at times. Additionally, the split tunneling feature does not function properly, leading to lag issues while playing games. Customer support is inaccessible, lacking both live chat and email options for assistance. It is disheartening that new customers who availed the cashback promotion receive free VPN with presumably better service, while loyal paying customers like myself experience slow speeds and a lack of support. Thank you for nothing, just lost a customer.
Réponse du développeur
mis en ligne : il y a 3 moisHi, we appreciate your feedback. We apologize for the inconvenience you had due to multiple issues while using Surfshark and we'd be happy to help you as much as possible. Could you contact our support team at support@surfshark.com or via live chat on our website? - Noté 1 sur 5par John Ryan, il y a 4 mois
- Noté 1 sur 5par APX, il y a 4 moisTo be honest, compared with the nordvpn extension, this extension is just junk. Very unstable proxy performance.
Réponse du développeur
mis en ligne : il y a 4 moisHello there! We're sorry for the inconvenience that you have encountered. It would be great if you could contact our support team via live chat or email at support@surfshark.com, so they could check further on the issues that you have encountered. - Noté 1 sur 5par Alfado, il y a 5 moisAbsolute garbage. the customer service is non existent and canceling a subscription is next to impossible. The online FAQ just keeps redirecting to itself and any link to do their "live chat" is fake. The advertised 24/7 customer support is a lie and you'll be asked 3 times to fill out a survey about why you want to cancel just to be again redirected to the FAQ. Email is the only way to get even a automated response just to again be linked to the FAQ and a survey.
Réponse du développeur
mis en ligne : il y a 5 moisHi, Alfado! We're sorry for the inconvenience you experienced trying to cancel your subscription. Could you contact us at miles@surfshark.com so we can investigate your case in a personal manner? - Noté 1 sur 5par Utilisateur ou utilisatrice 18105820 de Firefox, il y a 6 mois
- Noté 1 sur 5par Utilisateur ou utilisatrice 17692527 de Firefox, il y a 6 mois
- Noté 1 sur 5par lostprophet, il y a 8 moisit simply doesnt work. it works at the beginning of the connection for 1-2 minutes then it stop. useless
Réponse du développeur
mis en ligne : il y a 7 moisHey there! We're sorry to hear you had to run into this connection issue. Our team would be glad to help you out. Could you reach out to them via email at support@surfshark.com? Thank you! - Noté 1 sur 5par Utilisateur ou utilisatrice 18037445 de Firefox, il y a 8 mois
- Noté 1 sur 5par Utilisateur ou utilisatrice 16127288 de Firefox, il y a 8 mois
- Noté 1 sur 5par Utilisateur ou utilisatrice 11344374 de Firefox, il y a 8 moisЭта хрень не работает на территории России
Réponse du développeur
mis en ligne : il y a 7 moisПривет! Мы приносим свои извинения за причиненные неудобства, не могли бы Вы связаться с нами по адресу support@surfshark.com. Наша команда с радостью поможет Вам. - Noté 1 sur 5par Aleksander_W, il y a 9 moisWaste of time, it doesn't work, after enabling browser is not able to connect to any host.
Réponse du développeur
mis en ligne : il y a 7 moisHey, Aleksander! We're sorry to hear you had to encounter this issue. We would truly love to help you out therefore if you could please reach out to us at support@surfsark.com. Thank you! - Noté 1 sur 5par Utilisateur ou utilisatrice 14699268 de Firefox, il y a 9 moisДля запуска требует создать учётную заппись!
Réponse du développeur
mis en ligne : il y a 9 moisПривет! Нам очень жаль, что у Вас возникли эти проблемы. Если Вы обратились в нашу службу поддержки по электронной почте, то ожидайте ответа в течение нескольких часов. Кроме того, Вы можете сразу же связаться с ними через Live Chat на нашем сайте, поэтому, пожалуйста, попробуйте это сделать.